keep testing • We do, just not in *ALL THE BROWSERS* • We do, just not with every variation • We do, we’re just bad at it A few reasons: 1 - We get fatigued. Small things change between when we start our dev/testing and when we finish (code merges from other teams, software updates) 2 - Not too hard to explain. there are an insane amount of browsers/devices and combinations thereof 3 - Data gets *really* complex. Users come in from a multitude of flows… 4 - We don’t catch all the changes. Change blindness. Story of login page issue with padding