Essence London | An Introduction

Transcript

1. Curators & Purveyors of FINE LIVING
2. AN EXCEPTIONAL EXPERIENCE THE ESSENCE OF Essence London is a members lifestyle club – offering bespoke concierge service and proactive assistance to a select few. We are tireless, we are well-connected, we are dedicated, we are, in fact, the mirror image of our clients - and we are the only concierge service today that can truly offer its members that elusive frictionless life.
3. THE TRUE KEEPERS OF THE KEYS WHAT MAKES US DIFFERENT What makes us different, what makes us the true “keepers of the keys” today, is the type of service we offer. You wouldn’t wear an off-the-peg suit, so why should you settle for a pre-packaged, one-size-fits- all concierge? True service means bespoke service, anything less is a pale imitation. That’s why we pride ourselves at Essence in offering you something that is as personal and as fitted to you as a Saville Row suit. WHAT MAKES US DIFFERENT
4. A WEALTH OF BENEFITS AND PRIVILIGES CORPORATE CONCIERGE Essence offers corporate clients bespoke concierge solutions . Our extraordinary level of concierge assistance will impress and support your clients, and reward your staff with a luxurious and liberating service. For your clients, a concierge service will demonstrate your extra attention to detail and a thorough commitment to the highest corporate standards. We can offer the concierge service as a white label service for individual corporate clients. CORPORATE CONCIERGE SOLUTIONS
5. ADVANTAGES NEW BUSINESS 05 The added value of a concierge service can dramatically impact the aquisition of new clients. SATISFACTION 03 #EQPEKGTIGUGTXKEGYKNNOCMGCUKIPKƂECPV difference to your clients’ satisfaction. RELATIONSHIPS 01 02 COMMITMENT Demonstrate your thorough commitment to your clients and an extra attention to detail. 06 INSIGHT By interacting more widely with clients you will gain insights into their tastes and preferences, CPFƂPF[QWTUGNHYKVJQRRQTVWPKVKGUVJCVEQWNF have otherwise gone unnoticed. 04 RETENTION Improve your client retention rates and overall volume of return business. Build long lasting relationships with your clients – they will know they are in safe hands, and will trust and rely on your brand.
6. SERVICES
7. SOLELY DEDICATED TO OUR MEMBERS AN EMPHASIS ON SERVICE We are concerned with ensuring that you need never be concerned, about anything. If you need a chauffeured car to get you to your jet on time, we can sort it. Need a cocktail party for 20 organised at the drop of a hat? No problem. Want to know about the best places for dinner or need tickets to a sold-out event? Then we can help. It is the life without friction. The life free of the infinitesimal minor traumas of daily life. A SUMMARY OF SERVICES
8. SERVICES EVENTS 05 CONCIERGE ASSISTANCE 03 Any chores, errands or tasks can be handed over to a discreet, utterly reliable personal concierge. TRAVEL & TRANSPORT 01 02 CHAUFFEURING Our expert chauffeurs can deliver you in luxury to wherever you wish to go, backed up by the resources of our 24/7 support centre. 06 ORGANISATION 04 EXPERIENCES We provide the calm and comfort of an expert transport service to begin or end your journey, or to take you all the way. We will recommend and acquire on your behalf the best, the most interesting, and the most sought-after experiences. Essence has powerful logistical capabilities which can be employed to organise and manage outstanding events. We can arrange itineraries, undertake day to day tasks, make bookings, research activities, provide an array of services.
9. WHO ARE THE PEOPLE BEHIND THE BRAND? A LEGACY “Essence is truly a family business. Each of us, my sons, our trusted colleagues, our clients, are all part of this ‘Essence family’”. FOUNDER JANIO BITENCOURT We have continued to build upon a tradition of innovation and distinction under the guidance of Mr. J. Bitencourt’s son, Lucas Bitencourt, and trusted colleagues; all of who demonstrate unparalleled creativity, dynamism and expertise. TRULY A FAMILY BUSINESS
10. WHY CHOOSE US? FORGING DYNAMIC RELATIONSHIPS A HANDSHAKE AND PROMISE Every relationship is important to us. The utmost care and respect is given to every client. Understanding the nature of our client’s business and current situation is of paramount importance, and so is remembering that there is a face behind every new relationship. The intrinsic knowledge of these principles is never forgotten.
11. HOW ARE WE GOING TO SOLVE IT? ESSENCE’S WORK IS FOUNDED ON AUTHORITATIVE UNDERSTANDING PROVIDENCE AND WISDOM Since our founding in 2000, we have become renowned for our unique bespoke approach in services cognate to no other. Due to our continuous dedication, we have been rewarded relationships with eminent individuals and distinguished organisations. They often lack the time and human resources, which are necessary to achieve and maintain their various demands.
12. WHO ARE THE PEOPLE BEHIND THE BRAND? TESTIMONIALS “You have received stellar reviews from everyone who utilized your services during our time in London.” USA OLYMPIC TEAM “We have always been very pleased with the quality of service and responsiveness provided by Essence. We have always found them to be polite, punctual and patient with our various last minute requirements.” BANK OF BRAZIL IN THE WORDS OF OUR CLIENTS
13. WHERE ARE WE GOING WITH THE BRAND? A new chapter, a new page THE FUTURE Our ultimate ambition is to raise Essence London to a status of seniority in the luxury market, to become synonymous with all that is perceived, QTQVJGTYKUGENCUUGFCUƂPGNKXKPI
14. THE ASK WELCOME TO THE FAMILY COMPLETE ACCEPTANCE We look forward to serving you and to working closely with you to enhance your brand and business in every way possible.
15. CONTACT The Essence London team is available seven days a week, 24 hours a day, whenever you need us. We look forward to being able to serve you in any way we can. essencelondon.com info@essencelondon.com London São Paulo Rio De Janeiro +44 208 961 2100 +55 11 3230 1012 +55 21 3956 1681