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Barely Managing

Barely Managing

A talk about management in the software business, from someone who’s only been doing it for a year.

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Matthew Bischoff

October 10, 2015
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Transcript

  1. None
  2. None
  3. None
  4. None
  5. 1. Perfect Customer Service 2. Perfect Fit

  6. Perfect Customer Service

  7. • Verbally embraces the customer with a five- star welcome

    and a fond farewell • Can orchestrate the store adventure in the best possible way • Understands customer needs and connects them to the right person at the right time • Provides every customer with a superior customer experience
  8. Perfect Fit

  9. • You exude warmth, energy and charisma • You love

    meeting new people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for customer service • You have a passion for Apple products • You nurture all budding technology crushes and lifelong Apple love affairs
  10. None
  11. Oh right, hi.

  12. matthew bischoff

  13. matt

  14. @mb

  15. Barely Managing

  16. I’m new at this.

  17. None
  18. My story

  19. None
  20. None
  21. None
  22. None
  23. None
  24. None
  25. Enough about me…

  26. Your story

  27. Engineers? Designers? Managers? Something cooler?

  28. 3 questions

  29. 1. What? 2. Why? 3. How?

  30. 1. What is management? 2. Why manage? 3. How to

    manage?
  31. What?

  32. management

  33. None
  34. maneggiare

  35. manus + agere

  36. hand + act

  37. “the art of getting things done through people”

  38. None
  39. Management is abstraction.

  40. class CoreDataManager { }

  41. Don’t make the thing.

  42. Make the team that makes the thing.

  43. Engineering Product Program Project

  44. Why?

  45. Where do you want to be in 5 years?

  46. I know, I know.

  47. But, really.

  48. Where do you want to be in 5 years?

  49. Career Paths

  50. None
  51. Senior ↑ Intermediate ↑ Junior ↑ Intern

  52. ??? ↑ Architect ↑ Sr. Engineer ↑ Engineer

  53. Product, VP, CEO, CTO ↑ Director ↑ Manager ↑ Engineer

  54. Grow Affect change Try something new

  55. We need you.

  56. None
  57. How?

  58. You’re a manager. Now what?

  59. A lot changes quickly.

  60. Different set of skills

  61. Write

  62. Edit

  63. “I think I'm just an editor, and I think every

    CEO is an editor. I think every leader in any company is an editor.” — Jack Dorsey
  64. Question

  65. Let go

  66. protocol MyselfDelegate { }

  67. Perform

  68. You’re always on stage.

  69. None
  70. 1. Safety 2. Courtesy 3. Show 4. Efficiency

  71. Take notes

  72. None
  73. None
  74. rdar://milk&eggs

  75. Plan

  76. None
  77. Explain

  78. No one gets your team like you do.

  79. Critique

  80. Fearless Feedback

  81. Admit

  82. When you’re wrong

  83. When you’re unsure

  84. I don’t know.

  85. I don’t know. Let’s find out.

  86. Stay human

  87. parking lot offline circle back bandwidth net net action item

    bio break mindshare sync up alignment
  88. None
  89. Humanize

  90. Tim $170,000 Angela $100,000 Eddy $100,000 Lisa $90,000

  91. Money is a resource. Time is a resource. Oil is

    a resource. An engineer is a person.
  92. cura personalis

  93. care for the whole person

  94. Trust

  95. Be interruptible. Don’t interrupt.

  96. 1 : 1

  97. Compromise

  98. None
  99. There can’t be 1,000 no’s.

  100. Protect

  101. Zoom out

  102. Perspective Zoom: Off

  103. Bond

  104. None
  105. G.D.T.

  106. Improve

  107. Experience Reflection Action Evaluation

  108. None
  109. Mentor

  110. “Stop making decisions. Over explain the ones you make.” —

    Chris Haseman
  111. “Don't ditch your natural personality when you have to lead.


    
 This is especially true of humor.” — Tony Braithwaite
  112. “Don't get caught up in thinking you need to know

    everything or always be right.” — Kristi McIver
  113. “Beware expediency..” — Albert Bischoff

  114. “It’s important to earn the right to lead.” — Donna

    Bischoff
  115. None
  116. • You exude warmth, energy and charisma • You love

    meeting new people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for customer service • You have a passion for Apple products • You nurture all budding technology crushes and lifelong Apple love affairs
  117. • You exude warmth, energy and charisma • You love

    people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for service • You have a passion for the product • You nurture all budding technology crushes and lifelong software love affairs
  118. age quod agis

  119. Do what you do

  120. Do well, whatever you do

  121. gratias vobis ago Thank you all