Barely Managing

A talk about management in the software business, from someone who’s only been doing it for a year.

5. 1. Perfect Customer Service 2. Perfect Fit
6. Perfect Customer Service
7. • Verbally embraces the customer with a five- star welcome and a fond farewell • Can orchestrate the store adventure in the best possible way • Understands customer needs and connects them to the right person at the right time • Provides every customer with a superior customer experience
8. Perfect Fit
9. • You exude warmth, energy and charisma • You love meeting new people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for customer service • You have a passion for Apple products • You nurture all budding technology crushes and lifelong Apple love affairs
11. Oh right, hi.
12. matthew bischoff
13. matt
14. @mb
15. Barely Managing
16. I’m new at this.
18. My story
25. Enough about me…
26. Your story
27. Engineers? Designers? Managers? Something cooler?
28. 3 questions
29. 1. What? 2. Why? 3. How?
30. 1. What is management? 2. Why manage? 3. How to manage?
31. What?
32. management
34. maneggiare
35. manus + agere
36. hand + act
37. “the art of getting things done through people”
39. Management is abstraction.
40. class CoreDataManager { }
41. Don’t make the thing.
42. Make the team that makes the thing.
43. Engineering Product Program Project
44. Why?
45. Where do you want to be in 5 years?
46. I know, I know.
47. But, really.
48. Where do you want to be in 5 years?
49. Career Paths
51. Senior ↑ Intermediate ↑ Junior ↑ Intern
52. ??? ↑ Architect ↑ Sr. Engineer ↑ Engineer
53. Product, VP, CEO, CTO ↑ Director ↑ Manager ↑ Engineer
54. Grow Affect change Try something new
55. We need you.
57. How?
58. You’re a manager. Now what?
59. A lot changes quickly.
60. Different set of skills
61. Write
62. Edit
63. “I think I'm just an editor, and I think every CEO is an editor. I think every leader in any company is an editor.” — Jack Dorsey
64. Question
65. Let go
66. protocol MyselfDelegate { }
67. Perform
68. You’re always on stage.
70. 1. Safety 2. Courtesy 3. Show 4. Efficiency
71. Take notes
74. rdar://milk&eggs
75. Plan
77. Explain
78. No one gets your team like you do.
79. Critique
80. Fearless Feedback
81. Admit
82. When you’re wrong
83. When you’re unsure
84. I don’t know.
85. I don’t know. Let’s find out.
86. Stay human
87. parking lot offline circle back bandwidth net net action item bio break mindshare sync up alignment
89. Humanize
90. Tim $170,000 Angela $100,000 Eddy $100,000 Lisa $90,000
91. Money is a resource. Time is a resource. Oil is a resource. An engineer is a person.
92. cura personalis
93. care for the whole person
94. Trust
95. Be interruptible. Don’t interrupt.
96. 1 : 1
97. Compromise
99. There can’t be 1,000 no’s.
100. Protect
101. Zoom out
102. Perspective Zoom: Off
103. Bond
105. G.D.T.
106. Improve
107. Experience Reflection Action Evaluation
109. Mentor
110. “Stop making decisions. Over explain the ones you make.” — Chris Haseman
111. “Don't ditch your natural personality when you have to lead.
 
 This is especially true of humor.” — Tony Braithwaite
112. “Don't get caught up in thinking you need to know everything or always be right.” — Kristi McIver
113. “Beware expediency..” — Albert Bischoff
114. “It’s important to earn the right to lead.” — Donna Bischoff
116. • You exude warmth, energy and charisma • You love meeting new people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for customer service • You have a passion for Apple products • You nurture all budding technology crushes and lifelong Apple love affairs
117. • You exude warmth, energy and charisma • You love people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for service • You have a passion for the product • You nurture all budding technology crushes and lifelong software love affairs
118. age quod agis
119. Do what you do
120. Do well, whatever you do
121. gratias vobis ago Thank you all