LEETS Keynote - Good for Whom?

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

Transcript

1. GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY
2. These wonderfully intricate things we build have become part of people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
3. http://sitorsquat.com
13. “ Indifference towards people and the reality in which they live is the one and only cardinal sin in design. Dieter Rams
14. https://twitter.com/#!/ebellempire/status/172355190232592384
15. “ Kendra Shimmell People may think that design is about screens, objects, or logos, but it’s actually about people. https://twitter.com/MrAlanCooper/status/263730888678993921
20. http://iwataasks.nintendo.com/interviews/#/wii/nsmb/0/3 It’s designed so that whatever you do, you’ll get the mushroom. “ Shigeru Miyamoto
23. In an email to me, March 21, 2013. So how do you fix this if your tool is, indeed, just a label-maker? “ William Keillor, Bethel University
24. GET HERE? HOW DID WE
26. Design for the person at the next bench. “ Hewle -Packard
27. Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
28. WE HOW DO DO THIS?
29. THEY HOW DO DO THIS?
30. WE HOW DO DO THIS?
31. MY LIBRARY
32. SIGN MY LIBRARY
33. SIGN AESTHETICS MY LIBRARY
34. CARD CATALOG & CIRCULATION SIGN AESTHETICS
35. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS
36. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
37. REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
38. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
39. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS
41. WE HOW DO DO THIS?
42. THEY HOW DO DO THIS?
43. TENSION THERE IS A HERE
44. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/
45. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE
46. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE
47. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/
48. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE
49. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE
50. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE } KNOWLEDGE GAP
51. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE
52. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN G
53. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE
54. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN G
55. http://www.uie.com/articles/magic_escalator/ TRAIN IN G
56. WE HOW DO DO THIS?
57. http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G
58. THEY HOW DO DO THIS?
59. The Inmates are Running the Asylum There is li le difference technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper
60. The Inmates are Running the Asylum The difference is one of culture, training, and a tude of the people who make them. “ Alan Cooper
61. CHOOSE HOW WE OUR TOOLS
62. FUNCTIONAL 1 WHAT CAN THIS DO FOR US? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
63. WHAT TO DO
64. BEHAVIORAL 2 HOW DO BEHAVIORS CHANGE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
65. HOW TO DO IT
66. 2 1 INTERNAL QUESTIONS
67. WE HOW DO DO THIS?
68. “ The library world has been far too gullible, far too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
69. Your members don’t come to the library to find books, or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
70. They come to hide from reality or understand its true nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
71. HUMAN 3 HOW DOES THIS AFFECT HUMAN EXPERIENCE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
72. FEEL HOW DO PEOPLE
73. The Timeless Way of Building, p. 65 The life of a house, or of a town, is not given to it, directly, by the shape of its buildings, or by the ornament and plan— “ Christopher Alexander
74. The Timeless Way of Building, p. 65 it is given to them by the quality of the events and situa ons we encounter there. “ Christopher Alexander
75. Aarron Walter, Designing for Emotion THEM
76. Aarron Walter, Designing for Emotion THEM
77. Designing for Emotion Designing an interface to be usable is like a chef crea ng edible food. “ Aarron Walter
78. 3 EXTERNAL QUESTION
79. THEY HOW DO DO THIS?
80. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about expert listening. “ Whitney Hess
81. FUNCTIONAL 1
82. FUNCTIONAL 1 BEHAVIORAL 2
83. FUNCTIONAL 1 BEHAVIORAL 2 HUMAN 3
84. FORWARD A WAY (OR, DITCH THE LABEL MAKER)
85. USERS PRIORITIZE YES! OVER PROCESSES
86. People will forget what you said, and what you did, “ Maya Angelou
87. but they will never forget how you made them feel. “ Maya Angelou
88. HUMAN 1 FUNCTIONAL 2 BEHAVIORAL 3
90. http://usablelibrary.com
91. http://usablelibrary.com
92. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o Technology celebrates connectedness, but encourages retreat. “ Jonathan Safran Foer
93. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o Each step “forward” has made it easier, just a li le, to avoid the emo onal work of being present, to convey informa on rather than humanity. “ Jonathan Safran Foer
94. I-IT Martin Buber. I and Thou. trans. Gregor Smith. Edinburgh: Clark, 1937
95. I-THOU Martin Buber. I and Thou. trans. Gregor Smith. Edinburgh: Clark, 1937
97. “The Space Between You and Me,” The Manual, Issue #1, 2012. The web is not an interlinking of servers and scripts. Each node is a person. “ Frank Chimero
98. Designing for Emotion “ Aarron Walter We [should] stop thinking of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
99. PEOPLE YOUR LIBRARY IS
100. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make so many connec ons here on earth. Look at us—I’ve just met you, but I’m inves ng in who you are, and who you will be, and I can’t help it. “ Fred Rogers
101. THANKYOU
104. weaveux.org