Nobody Puts the User in a Corner

So you want your library's Web presence to be more user-focused? Your users will love you, but convincing your coworkers might not be as easy. James Dalton, the scrappy bouncer played by Patrick Swayze in 1989's Road House, can help. By applying some tweaks to Dalton's three rules for cleaning up a dirty bar, you can build an open, user-centered culture around your library's Web presence.

Transcript

1. NOBODY PUTS THE USER IN A CORNER MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY
3. http://beatonna.livejournal.com/155875.html
9. Design for the person at the next bench. “ Hewle -Packard
10. Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
11. WE HOW DO DO THIS?
12. THEY HOW DO DO THIS?
13. WE HOW DO DO THIS?
14. MY LIBRARY
15. SIGN MY LIBRARY
16. SIGN AESTHETICS MY LIBRARY
17. CARD CATALOG & CIRCULATION SIGN AESTHETICS
18. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS
19. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
20. REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
21. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
22. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS
24. WE HOW DO DO THIS?
25. THEY HOW DO DO THIS?
26. TENSION THERE IS A HERE
27. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/
28. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE
29. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE
30. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/
31. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE
32. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE
33. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE } KNOWLEDGE GAP
34. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE
35. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN G
36. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE
37. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN G
38. http://www.uie.com/articles/magic_escalator/ TRAIN IN G
39. WE HOW DO DO THIS?
40. http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G
41. THEY HOW DO DO THIS?
42. 90% WEB DESIGN IS POLITICAL
43. The Inmates are Running the Asylum There is li le difference technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper
44. The Inmates are Running the Asylum The difference is one of culture, training, and a tude of the people who make them. “ Alan Cooper
47. UNEXPECTED EXPECT THE
48. USER YOU ARE NOT YOUR THEM
49. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about expert listening. “ Whitney Hess
50. https://twitter.com/#!/UXYoda/status/149053341215899648 THEM
51. Your members don’t come to the library to find books... “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
52. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
53. FEEL? HOW DO THEY THEM
54. CULTURE UNDERSTAND THE WE
56. FEEL? HOW DO THEY THEM WE
57. OUTSIDE TAKE IT
58. USERS FOCUS ON THEM NOT PROCESSES
59. “The Space Between You and Me,” The Manual, Issue #1, 2012. The Web is people all the way down. “ Frank Chimero
60. FEEL WE MAKE THEM STUPID INSTEAD OF INSPIRED THEM
61. People will forget what you said, and what you did, “ Maya Angelou
62. but they will never forget how you made them feel. “ Maya Angelou
63. Aarron Walter, Designing for Emotion THEM
64. Aarron Walter, Designing for Emotion THEM
65. Designing for Emotion Designing an interface to be usable is like a chef crea ng edible food. “ Aarron Walter
66. MATTERS THE CONTAINER WE
67. https://twitter.com/#!/ebellempire/status/172355190232592384
73. http://www.whitehouse.gov/the-press-office/2012/05/23/obama-administration-launches-sweeping-shift-mobile Americans deserve a government that works for them any me, anywhere, and on any device. “ President Barack Obama
75. BUSINESS SCHOOL
76. BUSINESS SCHOOL
77. BUSINESS SCHOOL BUSINESS SCHOOL
78. LIBRARY LIBRARY
79. NICE BE REALLY
80. https://twitter.com/nzkoz
81. The No Assh*le Rule Ac ng like an assh*le is a communicable disease. “ Robert Su on
82. http://eerdword.wordpress.com/2011/11/28/in-memory-of-fred-meijer-thats-just-fred/
83. Redesigning Leadership Finding, knowing, and owning the respect that each audience deserves is the place where real communica on is born. “ John Maeda
84. FEEL? HOW DO THEY
85. THANKYOU