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Nobody Puts the User in a Corner

B852b104baed98f4b7f02f5a7a75ab6b?s=47 Matthew Reidsma
November 08, 2012

Nobody Puts the User in a Corner

So you want your library's Web presence to be more user-focused? Your users will love you, but convincing your coworkers might not be as easy. James Dalton, the scrappy bouncer played by Patrick Swayze in 1989's Road House, can help. By applying some tweaks to Dalton's three rules for cleaning up a dirty bar, you can build an open, user-centered culture around your library's Web presence.

B852b104baed98f4b7f02f5a7a75ab6b?s=128

Matthew Reidsma

November 08, 2012
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  1. NOBODY PUTS THE USER IN A CORNER MATTHEW REIDSMA GRAND

    VALLEY STATE UNIVERSITY
  2. None
  3. http://beatonna.livejournal.com/155875.html

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  9. Design for the person at the next bench. “ Hewle

    -Packard
  10. Welcome to OPAC Catalog of Your Local Library You may

    search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
  11. WE HOW DO DO THIS?

  12. THEY HOW DO DO THIS?

  13. WE HOW DO DO THIS?

  14. MY LIBRARY

  15. SIGN MY LIBRARY

  16. SIGN AESTHETICS MY LIBRARY

  17. CARD CATALOG & CIRCULATION SIGN AESTHETICS

  18. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS

  19. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

  20. REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN

    WAYFINDING AESTHETICS
  21. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK

    DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
  22. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK

    DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS
  23. None
  24. WE HOW DO DO THIS?

  25. THEY HOW DO DO THIS?

  26. TENSION THERE IS A HERE

  27. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

  28. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE

  29. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE

  30. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

  31. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE

  32. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

  33. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

    } KNOWLEDGE GAP
  34. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE

  35. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN

    G
  36. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

  37. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN

    G
  38. http://www.uie.com/articles/magic_escalator/ TRAIN IN G

  39. WE HOW DO DO THIS?

  40. http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G

  41. THEY HOW DO DO THIS?

  42. 90% WEB DESIGN IS POLITICAL

  43. The Inmates are Running the Asylum There is li le

    difference technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper
  44. The Inmates are Running the Asylum The difference is one

    of culture, training, and a tude of the people who make them. “ Alan Cooper
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  47. UNEXPECTED EXPECT THE

  48. USER YOU ARE NOT YOUR THEM

  49. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about

    expert listening. “ Whitney Hess
  50. https://twitter.com/#!/UXYoda/status/149053341215899648 THEM

  51. Your members don’t come to the library to find books...

    “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  52. They come to find solace or excitement, companionship or solitude.

    “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  53. FEEL? HOW DO THEY THEM

  54. CULTURE UNDERSTAND THE WE

  55. None
  56. FEEL? HOW DO THEY THEM WE

  57. OUTSIDE TAKE IT

  58. USERS FOCUS ON THEM NOT PROCESSES

  59. “The Space Between You and Me,” The Manual, Issue #1,

    2012. The Web is people all the way down. “ Frank Chimero
  60. FEEL WE MAKE THEM STUPID INSTEAD OF INSPIRED THEM

  61. People will forget what you said, and what you did,

    “ Maya Angelou
  62. but they will never forget how you made them feel.

    “ Maya Angelou
  63. Aarron Walter, Designing for Emotion THEM

  64. Aarron Walter, Designing for Emotion THEM

  65. Designing for Emotion Designing an interface to be usable is

    like a chef crea ng edible food. “ Aarron Walter
  66. MATTERS THE CONTAINER WE

  67. https://twitter.com/#!/ebellempire/status/172355190232592384

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  73. http://www.whitehouse.gov/the-press-office/2012/05/23/obama-administration-launches-sweeping-shift-mobile Americans deserve a government that works for them any

    me, anywhere, and on any device. “ President Barack Obama
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  75. BUSINESS SCHOOL

  76. BUSINESS SCHOOL

  77. BUSINESS SCHOOL BUSINESS SCHOOL

  78. LIBRARY LIBRARY

  79. NICE BE REALLY

  80. https://twitter.com/nzkoz

  81. The No Assh*le Rule Ac ng like an assh*le is

    a communicable disease. “ Robert Su on
  82. http://eerdword.wordpress.com/2011/11/28/in-memory-of-fred-meijer-thats-just-fred/

  83. Redesigning Leadership Finding, knowing, and owning the respect that each

    audience deserves is the place where real communica on is born. “ John Maeda
  84. FEEL? HOW DO THEY

  85. THANKYOU