Managing Engineering Teams Remotely by Snehal Shinde

92cdcff298e89e2fcd2fb705155c2d4b?s=47 mercari
May 19, 2020

Managing Engineering Teams Remotely by Snehal Shinde

Presentation on Women Who Code Tokyo x Mercari collaboration event on May 19th, 2020.

Talk by Snehal Shinde, Engineering Manager at Mercari.

92cdcff298e89e2fcd2fb705155c2d4b?s=128

mercari

May 19, 2020
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Transcript

  1. 2.

    Work : Engineer Manager at Mercari !! Home : Mother

    of 14 month old Hi !! I am Snehal ( Sneha )
  2. 3.

    Since 2009 60+ 7 10 Apps worked on Ecosystem developed

    Award winning apps Organizations : XTPL, IBM, Nubee, Therapy Box, MUV Solutions, Mercari Locations : India, Singapore, London(UK), Kuala Lumpur (Malaysia), Tokyo (Japan)
  3. 5.

    5 Confidential - Do Not Share - By John Milton

    “ Every cloud has silver lining… ” Design by YusufSangdes / Freepik
  4. 6.

    What is remote work Remote Work, also called telework, teleworking,

    working from home, mobile work, telecommuting, and flexible workplace, is a work arrangement in which employees do not commute or travel (e.g. by bus, bicycle or car, etc.) to a central place of work, such as an office building, warehouse, or store. - According to Wikipedia
  5. 7.

    How remote work look like when you first hear about

    it... Design by katemangostar / Freepik
  6. 9.

    9 Confidential - Do Not Share So what made it

    challenging for Managers & there teams …
  7. 10.

    Level 1 Challenges before COVID-19 • Communication Issues • Work

    and home become synonymous • No camaraderie/ No feeling of togetherness • Lack of motivation • Security Threats
  8. 11.

    Level 2 Challenges with Emergency Declaration • Disruption in business

    • Mental preparedness • Disruption in daily routine • HR activities on hold • WFH comfort?
  9. 12.

    Level 3 Challenges during COVID19 • Volatile market • Isolation

    ( Social Distancing ) • Family & personal safety • Business Challenges • Security threat due to mass WFH • Stress & anxiety • Compliance check
  10. 14.

    How do I? • maintain engineering culture in WFH condition?

    • make engineers feel less disconnected and stressed due to WFH situation? • enable work-life balance in the team? • ensure communication gap is reduced between different team members? • achieve business goals and meet deadline as a team and also as an organization? • maintain an environment of psychological safety in the team? • keep morale and productivity high?
  11. 15.

    Solution Every single member is unique in their own way

    so do the team. Some solutions might work some might not. To resolve team/individual issues as a manager we should have “People first” approach in these uncertain times.
  12. 16.

    Simple do’s for Managers ✓ Be Empathetic ✓ Be aware

    about Unconscious Bias ✓ Over communicate ✓ Set correct expectation ✓ Be agile ✓ Compliance checks ✓ Build trust ✓ Reprioritization ✓ Talk about work life balance ✓ Raise awareness of mental health ✓ Remote team buildings ✓ Praising team members
  13. 17.

    Simple don’t for Managers • Do not micro manage the

    team. • Don’t ignore issues in the team. • Don’t ignore conflicts. • Don’t cancel 1on1 with team members. • Don’t try to create new process. • Don’t pick complicated new tools for collaboration.
  14. 19.
  15. 20.

    Positive impact of remote work • Conducting effective meetings. •

    Proactive communication. • Efficiently manage time. • Collaborate with other team members. • Being honest in retrospective about the team. • Taking ownership. • Clear expectation. • Helping team members in need. • Learning soft skills. • Spending time to work on themself.
  16. 23.

    Testing our drawing skills... Remote team building ◦ Casual conversation

    ◦ Playing online games ◦ Tea time conversation ◦ Dinner or lunch together
  17. 30.