この課題クローズしていいの? 〜CS でクローズされなかった課題の話〜 / backlog-cs-anti-pattern

2017年9月26日(火)に福岡で開催された、JBUG(Japan Backlog User Group)のミートアップ「JBUG #2-俺みたいになるな！Backlogのアンチパターン-」で、Backlogサポートエンジニアの漢がお話ししたプレゼンの資料です。

Transcript

1. Copyright Nulab,inc. All Rights Reserved. ͜ͷ՝୊Ϋϩʔζ͍͍ͯ͠ͷ? ʙCS ͰΫϩʔζ͞Εͳ͔ͬͨ՝୊ͷ࿩ʙ
2. Copyright Nulab,inc. All Rights Reserved. Copyright Nulab,inc. All Rights Reserved. ࣗݾ঺հ w ׽
   ԁڭ
   !.E@LO
   
   w ࢓ࣄɿ$4ɾαϙʔτΤϯδχΞ
   w झຯɿ͵͔চ
   w ࠷ۙͷ͘͠͡Γɿதͷਓͳͷʹ5γϟπ๨Ε·ͨ͠
3. Copyright Nulab,inc. All Rights Reserved.
4. Copyright Nulab,inc. All Rights Reserved. 5JUMF
   5FYU ͢΂ͯͷνʔϜ͕࢖͑ΔϓϩδΣΫτ؅ཧπʔϧ ΞΠσΞΛܗʹ͢ΔϏδϡΞϧίϥϘϨʔγϣϯπʔϧ νʔϜϫʔΫͷͨΊͷϏδωεσΟεΧογϣϯπʔϧ
5. Copyright Nulab,inc. All Rights Reserved. ೔ࠒ͘͠͡Γ͹͔Γͷ๻͕ Backlog ͷӡ༻Ͱ΍Β͔ͨ͠͠ ͘͡Γʹ͍͓ͭͯ࿩͠·͢
6. Copyright Nulab,inc. All Rights Reserved. લஔ͖
7. Copyright Nulab,inc. All Rights Reserved. ೔ʑͷ͘͠͡Γ
8. Copyright Nulab,inc. All Rights Reserved. ͘͠͡Γ w $4
   ͷ͘͠͡Γ
   w #BDLMPH
   ͷ͘͠͡Γ
   w Ϣʔβ ސ٬ ͷ͘͠͡Γ
9. Copyright Nulab,inc. All Rights Reserved. $4
   ͷ͘͠͡Γ w ͘͠͡Δ͜ͱࣗମ͕໰୊ͩͱ͸ࢥΘͳ͍
   w ࣍ʹࣦഊ͠ͳ͍ɺͨ͠ΒͲ͏͢Δ͔Λߟ͑Δ
   w ఆظతͳ;Γ͔͑Γɾٞ࿦͚ͭͮ͠Δ͜ͱ͕ඞཁ
10. Copyright Nulab,inc. All Rights Reserved. #BDLMPH
    ͷ͘͠͡Γ w ػೳͳͲͷ͔͍ͭʹ͘͞ɾཁ๬
    w ػೳࣗମ͕͏·͘ಈ͔ͳ͍ɺෆ۩߹
    w ΞΫηεͰ͖ͳ͍
11. Copyright Nulab,inc. All Rights Reserved. Ϣʔβͷ͘͠͡Γ w Ϣʔβ͸Կ͔ʹࠔͬͯ໰͍߹Θͤͯ͘Δ͸ͣ
    w Ϣʔβ͸໰͍߹ΘͤͷϓϩͰ͸ͳ͍
    w Ϣʔβͷ͘͠͡ΓΛϑΥϩʔ͢Δ͜ͱʹ$4ͷଘࡏҙ͕ٛ͋Δ
12. Copyright Nulab,inc. All Rights Reserved. Backlog = ͘͠͡Γ؅ཧπʔϧ
13. Copyright Nulab,inc. All Rights Reserved. ຊ୊
14. Copyright Nulab,inc. All Rights Reserved. Ξϯνύλʔϯͱ͸ w ໨త
    w Ξϯνύλʔϯ
    w Ξϯνύλʔϯͷݟ͚ͭํ
    w ΞϯνύλʔϯΛ༻͍ͯ΋Α͍৔߹
    w ղܾࡦ –ʰSQL ΞϯνύλʔϯʱΑΓ
15. Ξϯνύλʔϯͱ͸ “௨ৗΞϯνύλʔϯͰ͋ΔͱࢥΘΕΔΞϓϩʔνͰ ΋ɺঢ়گʹΑͬͯ͸ͦΕ͕ద੾Ͱ͋Δ৔߹΍ɺଧͯΔ खͷͳ͔ͰҰ൪·͠ͳ΋ͷɺͱ͍͏৔߹͕͋Γ·͢” –ʰSQL ΞϯνύλʔϯʱΑΓҾ༻(Լઢ෦͸චऀ) “Ξϯνύλʔϯͱ͸ɺ໰୊ͷղܾΛҙਤ͠ͳ͕Β΋ɺ ͠͹͠͹ଞͷ໰୊Λੜͤͯ͡͞͠·͏΋ͷͳͷͰ͢”
16. Copyright Nulab,inc. All Rights Reserved. ͜Ε͸՝୊ʹొ࿥ ͠ͳ͍͍ͯ͘΍
17. Copyright Nulab,inc. All Rights Reserved. ର৅ͱͳΔ΋ͷ w ͖͋Β͔ͳఆܕۀ຿
    w ࣗ෼Ұਓ͔ؔ͠Θͳ͍ۀ຿
    w ಉ྅΍্࢘ɾҕୗݩʹ஌ΒΕͨ͘ͳ͍ۀ຿
18. Copyright Nulab,inc. All Rights Reserved. Ξϯνύλʔϯ w ʮϛεͨ͠ͷஏ͔͍͔ͣ͠Β՝୊Λొ࿥͠ͳ͍Ͱ͓͜͏ʯ
    w ʮ୭΋ؾ͍ͮͯͳ͍͔Β՝୊Λొ࿥͠ͳ͍Ͱ͓͜͏ʯ
    w ʮຖ݄΍͍ͬͯΔ࡞ۀ͔ͩΒ՝୊Λొ࿥͠ͳ͍Ͱ͓͜͏ʯ
19. Copyright Nulab,inc. All Rights Reserved. Ͱ͸ɺͲ͏͢Δ w Ͱ͖Δ͚ͩ՝୊ʹ͋͛Α͏
    w ਓʹΈΒΕͨ͘ͳ͍ͷ͸ઐ༻ͷϓϩδΣΫτΛͭ͘Δ
    w ·ΘΓͷਓͷ՝୊ʹٙ໰Λ΋ͬͨΒฉ͜͏
    w ՝୊Λొ࿥ͨ͠ਓΛ੹Ίͳ͍
20. Copyright Nulab,inc. All Rights Reserved. ͜ͷ՝୊Ϋϩʔζͯ͠ ͍͍ͷ?
21. Copyright Nulab,inc. All Rights Reserved. ର৅ͱͳΔ΋ͷ w ΰʔϧ ໨తɾ໨ඪ ͕ݟ͑ͳ͍՝୊
    w ࣗ෼ͨͪͰ͸ղܾͰ͖ͳ͍՝୊
    w ଞͷνʔϜͷॿ͚͕ඞཁͳ՝୊
22. Copyright Nulab,inc. All Rights Reserved. Ξϯνύλʔϯ w ʮ͍͔ͭΘ͔Βͳ͍͚Ͳɺ๨ΕͨΒࠔΔ͔ΒΫϩʔζ͠ͳ͍ʯ
    w ʮ͍͔ͭΘ͔Βͳ͍͚ͲɺޙͰઈରݟΔ͔ΒΫϩʔζ͠ͳ͍ʯ
    w ʮ͍͔ͭΘ͔Βͳ͍͚Ͳɺ SZʯ
23. Copyright Nulab,inc. All Rights Reserved. Ͱ͸ɺͲ͏͢Δ w ਌ࢠ՝୊ʹͯ͠ৄࡉΛࢠ՝୊ʹࡉ͔͘ॻ͘
    w ʮରԠ͠ͳ͍ʯͰΫϩʔζ͢Δ༐ؾΛ΋ͭ
    w ΰʔϧ͕૝૾Ͱ͖ΔαΠζͷ՝୊ʹม͑Δ
24. Copyright Nulab,inc. All Rights Reserved. ۩ମతʹىͬͨ͜͜ͱ w ใࠂΛ͍͍ͨͩͨ
    #BDLMPH
    ͷෆ۩߹मਖ਼ใࠂΛ͢΂͖
    w ෆ۩߹Λमਖ਼͢ΔνʔϜ͕ରԠΛ׬ྃ͢Δ·ͰΫϩʔζ͠ͳ͍
    w ͦͷ݁Ռɺ՝୊͕૿͑͗ͯ͢؅ཧͰ͖ͳ͍
25. Copyright Nulab,inc. All Rights Reserved. ࣮ࡍ͸ w ෆ۩߹ΛଞνʔϜʹΘͨ͢ͱ
    $4
    ͸Կ΋͢Δ͜ͱ͸ͳ͔ͬͨ
    w $4
    ͱ͠͸मਖ਼ޙͷࣾ಺௨஌͕͋Ε͹Α͔ͬͨ
    w ௨஌Λ΋Β͑Δମ੍͕Ͱ͖Ε͹ɺ؅ཧͷ੹೚ΛҠৡͰ͖ͨ
26. Copyright Nulab,inc. All Rights Reserved. όϯβʔΠ
27. Copyright Nulab,inc. All Rights Reserved. ࣮͸2೥લͷ࿩Ͱɺɺ
28. Copyright Nulab,inc. All Rights Reserved. ࠓ͜Μͳؾ࣋ͪ
29. Copyright Nulab,inc. All Rights Reserved. ਓ਺ͷਪҠ
30. Copyright Nulab,inc. All Rights Reserved. ͜ΕৗࣝͩΑͶ
31. Copyright Nulab,inc. All Rights Reserved. ର৅ͱͳΔ΋ͷ w ৽͍͠ϝϯόʔ΁ͷ఻ୡ
    w ࣗ෼ͷܦݧͷ୨্͛
    w ৽͍͜͠ͱʹ௅ઓ͍ͨ͠ཉٻ
32. Copyright Nulab,inc. All Rights Reserved. Ξϯνύλʔϯ w ʮ௨ৗۀ຿͕ଟͯ͘ڭҭͷ͕࣌ؒແ͍ʯ
    w ʮ͜Ε͘Β͍ݴΘͳͯ͘΋Θ͔Δʯ
    w ʮաڈͷ՝୊ݟͯɾௐ΂ͯʯ
33. Copyright Nulab,inc. All Rights Reserved. Ͱ͸ɺͲ͏͢Δ w ຖ೔ͷϛʔςΟϯάͰঢ়گڞ༗͢Δ
    w ຖिͷ;Γ͔͑ΓϛʔςΟϯάΛ͢Δ
    w ࠔͬͨΒ௚઀࿩͢ɺ࿩ͤΔΑ͏ʹ͢Δ
34. Copyright Nulab,inc. All Rights Reserved. ͱ͍͏ͱ͜ΖͰɺ ࣮͸·ͩಓ൒͹
35. Copyright Nulab,inc. All Rights Reserved. ࣮ࡍɺࠓ΍͍ͬͯΔ͜ͱ͕ Ξϯνύλʔϯ͔΋͠Εͳ͍Θ͚Ͱ
36. Copyright Nulab,inc. All Rights Reserved. Let’s ͘͠͡Γ!
37. Copyright Nulab,inc. All Rights Reserved. ·ͱΊ w ໎ͬͨΒ՝୊ʹ͋͛Δ
    w ʮ͍͔ͭʯ΍Ζ͏ͷ՝୊͸ߟ͑ͳ͓ͨ͠ํ͕͍͍͔΋
    w #BDLMPH
    ͚ͩʹཔΒͣɺ௚઀఻͑ͯΏ͜͏
    w ͘͠͡ΓΛڪΕͳ͍
38. Copyright Nulab,inc. All Rights Reserved. ͝੩ௌ͋Γ͕ͱ͏ ͍͟͝·ͨ͠ɻ