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運用自動化の基本原則3 「論理性の原則」 /20190620-operation-automa...

opelab
June 20, 2019

運用自動化の基本原則3 「論理性の原則」 /20190620-operation-automation-basic-principle-3

ssmjp 2019/06での発表資料(その1)です。

# 運用自動化の基本原則シリーズ
- 2019-03-06 「運用自動化」とは: https://speakerdeck.com/opelab/20190306-operation-what-automation
- 2019-05-24 運用業務の「構造化」: https://speakerdeck.com/opelab/20190524-structured-operation
- 2019-04-18 運用自動化の基本原則1 「引継ぎの原則」: https://speakerdeck.com/opelab/20190418-operation-automation-basis-principle-1
- 2019-05-24 運用自動化の基本原則2「平易化の原則」: https://speakerdeck.com/opelab/20190524-operation-automation-basic-principle-2
- 2019-06-20 運用自動化の基本原則3「論理性の原則」: https://speakerdeck.com/opelab/20190620-operation-automation-basic-principle-3

# 運用自動化の基本原則シリーズ 番外編
- 2019-03-06 ダメな「運用自動化」の3類型 + α: https://speakerdeck.com/opelab/operation-automation-3-bad-model
- 2019-04-18 「運用自動化」に対する幻想: https://speakerdeck.com/opelab/operation-automation-illusion

(運用設計ラボ合同会社 波田野裕一)

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June 20, 2019
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  1. Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽͷجຊݪଇʯͱ͸ 2 ଟ͘ͷӡ༻ݱ৔ʹ͓͍ͯɺ޻਺࡟ݮΛ໨తͱͨ͠ʮӡ༻ࣗಈԽʯͷඞཁ ੑ͕ڣ͹Εɺଟ༷ͳʮӡ༻ࣗಈԽʯϓϩμΫτͷಋೖ͕ࢼΈΒΕ͍ͯ· ͢ɻ
 ͔͠͠ɺӡ༻ࣗಈԽʹ͸ଟ͘ͷෆ౎߹΍෭࡞༻͕͋Γɺҙਤʹશ͘൓͠ ͨ݁ՌΛ΋ͨΒ͢͜ͱͷํ͕Ή͠Ζଟ͍ͷ͕ݱ࣮Ͱ͢ɻ

    ຊࢿྉͰ͸ɺʮӡ༻ࣗಈԽ͕ӡ༻ݱ৔ʹ༩͑Δக໋తͳӨڹΛճආ͠ɺ ӡ༻ݱ৔ʹͱͬͯ࠷దͳӡ༻؀ڥΛ࣮ݱ͢ΔͨΊʹඞཁͳجຊతͳߟ͑ ํʯΛʮӡ༻ࣗಈԽͷجຊݪଇʯͱఆٛ͠ɺͦͷ಺༰ʹ͍ͭͯӡ༻ઃܭ ϥϘ߹ಉձࣾͷݚڀ׆ಈ͓Αͼཧ࿦ԽΛ౿·͑ͯղઆ͠·͢ɻ ׬੒͞Εͨʮཧ࿦ʯͰ͸ͳ͍ͷͰɺποίϛ΍ίϝϯτ׻ܴͰ͢ɻ
  2. Operation Lab ӡ༻ઃܭϥϘ ࠓճ͸ίί ʮӡ༻ࣗಈԽͷجຊݪଇʯγϦʔζ 3 • ૯࿦ʮӡ༻ࣗಈԽʯͱ͸ • جຊݪଇҾܧ͗ͷݪଇ

    • جຊݪଇฏқԽͷݪଇ • جຊݪଇ جຊݪଇͷଓฤͱͯ͠ʮجຊ͡Όͳ͍͚Ͳॏཁͳݪଇʯ ΋ॱ࣍੔ཧɾൃද༧ఆͰ͢ɻ લʑʑճ લʑճ લճ
  3. Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͱ͸ ӡ༻ݱ৔ʹ͓͚Δఆٛ  5 ఆٛԽ ʮαʔϏεσϦόϦΛࣗಈԽ͢Δ͜ͱʯ ӡ༻૊৫ͷϦιʔεΛ׆༻͠ɺରՁ΍ධՁͷ޲্Λ໨తʹɺ

    ֎෦ʹର͢ΔܧଓతͳԿΒ͔ͷαʔϏεఏڙͷҰ෦΋͘͠͸શͯ ΛࣗಈԽ͢Δ͜ͱ ӡ༻ࣗಈԽͷຊ࣭͸ʮࣄۀܧଓੑʯͷ޲্ લճ·Ͱͷ͓͞Β͍
  4. Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͸ʮӡ༻ඪ४ԽʯͷҰͭ 6 ӡ༻ۀ຿ΛίʔυϨϕϧ·ͰఆܕԽ ඪ४Խ ͠ɺ ࣮૷·Ͱߦ͏͜ͱɻ ӡ༻ࣗಈԽͷҐஔ෇͚

    ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ߴ ඪ४ԽϨϕϧ ௿ ίʔυϨϕϧ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ લճ·Ͱͷ͓͞Β͍
  5. Operation Lab ӡ༻ઃܭϥϘ ஫ҙ఺ʮӡ༻ࣗಈԽʯΑ͋͘Δצҧ͍ 7 ʮࣗಈԽ͢Ε͹ఆܕԽ͞ΕΔʯΘ͚Ͱ͸ͳ͍ ඪ४ԽϨϕϧ ௿ ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ

    ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ௿ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ Ұ଍ඈͼ ઃܭͳ͖࣮૷ʹؕΓɺ࢓༷όάΛੜΈ΍͍͢ º ࢓༷όάͷմ ֤࣮૷͕ಠࣗ લճ·Ͱͷ͓͞Β͍
  6. ʮӡ༻ࣗಈԽʯʹෆՄܽͳͭͷࢹ఺ • اۀͷࣄۀܧଓੑ޲্ʹߩݙ͢Δ͔  • ࣄۀܧଓੑ͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ • ӡ༻ݱ৔ͷαʔϏεՁ஋޲্ʹߩݙ͢Δ͔  •

    αʔϏεՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ • ӡ༻ݱ৔ͷσϦόϦՁ஋޲্ʹߩݙ͢Δ͔  • σϦόϦՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ Operation Lab ӡ༻ઃܭϥϘ 8 લճ·Ͱͷ͓͞Β͍
  7. Operation Lab ӡ༻ઃܭϥϘ :FT :FT :FT ʮӡ༻ࣗಈԽʯ͸ͭͷࢹ఺͔Βઃܭ͢Δ 9 ࣄۀܧଓੑ޲্ʹߩݙ αʔϏεՁ஋޲্ʹߩݙ

    σϦόϦՁ஋޲্ʹߩݙ ʮӡ༻ࣗಈԽʯͰ͋Δ ࢹ఺ ࢹ఺ ࢹ఺ /P ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ /P /P /P ઃܭ։࢝ ເ૝ ແ૒ ࣗಈԽ ࣗറ ࣗര ࣗಈԽ ࡶ຿ࣗಈԽ झຯࣗಈԽ ۀ຿Λߗ௚Խɾഁ୼ͤ͞Δ Ϣʔβͷ՝୊Λղܾ͠ͳ͍ σʔλʹΑΔޮՌଌఆΛ͠ͳ͍ :FT ʮࣗಈԽʯͰ͸ͳ͍ ʮӡ༻ࣗಈԽʯͷߏ଄Խ લճ·Ͱͷ͓͞Β͍
  8. جຊݪଇҾܧ͗ͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 10 ӡ༻ࣗಈԽ͸ɺͦͷઃܭٴͼ࣮૷಺༰Λ ઃܭɾ࣮૷ऀҎ֎ʹҾ͖ܧ͙͜ͱΛલఏ ʹߦΘͳ͚Ε͹ͳΒͳ͍ɻ DPOUJOVBUJPO ܧଓ

    DPOUJOVJUZ ࿈ଓੑ UBLFPWFS Ҿ͖ܧ͗ ӡ༻ࣗಈԽͰ࠷΋େࣄͳݪଇ ࣮ࡍʹ͸ɺҾ͖ܧ͗Λҙ͍ࣝͯ͠ͳ͍ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍ લճ·Ͱͷ͓͞Β͍
  9. جຊݪଇฏқԽͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 11 جຊݪଇฏқԽͷݪଇ ߏ଄Խͷྫ ӡ༻ࣗಈԽ͸ɺ ෳࡶͳྖҬͱฏқԽͨ͠ྖҬͷ෼཭Λલఏͱ͠ɺ ฏқԽͨ͠ྖҬʹରͯ͠ͷΈߦ͏ɻ

    QMBJO ฏқɺ໌ന ӡ༻ࣗಈԽͰ൪໨ʹେࣄͳݪଇ ࣮ࡍʹ͸ɺෳࡶ͞ͱฏқ͞Λਫ਼͍ࠪͯ͠ͳ͍ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍
  10. جຊݪଇ࿦ཧੑͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 13 ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ ӡ༻ࣗಈԽ͸ɺ ࿦ཧໃ६ͱ዁౓ͷ༨஍Λഉআ͠ ࿦ཧత੔߹ੑΛ֬อͰ͖ͨྖҬʹରͯ͠ͷΈߦ͏ɻ

    MPHJDBMJUZ ࿦ཧੑ ӡ༻ࣗಈԽͰ൪໨ʹେࣄͳݪଇ ࣮ࡍʹ͸ɺ࿦ཧໃ६ΛؚΈɺ዁౓͕ظ଴͞Ε͍ͯΔ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍
  11. Operation Lab ӡ༻ઃܭϥϘ ʮσϦόϦՁ஋ʯ͸࿦ཧతͳਖ਼͠͞Ͱܾ·Δ 17 αʔϏεΛ҆ఆత߹ཧతʹఏڙ͢Δ͜ͱ ʮ࿦ཧతʹਖ਼͍͠ʯ͕લఏʹͳΔੈք • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ •

    ҆ఆੑɺ߹ཧੑ͕Ձ஋ • ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏ ೔ຊͷ*5ͷ࠷΋ऑ͍ͱ͜Ζ σϦόϦՁ஋ ΤϯδχΞϦϯά ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  12. Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͸࿦ཧతͳਖ਼͕͠͞લఏ 18 αʔϏεΛ҆ఆత߹ཧతʹఏڙ͢Δॲཧ ʮ࿦ཧతʹਖ਼͍͠ʯ͕લఏʹͳΔੈք • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕͋Δ͔ 

    • ҆ఆੑɺ߹ཧੑ͕Ձ஋ͱೝΊΒΕ͍ͯΔ͔  • ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏʹͳ͍ͬͯΔ͔ ೔ຊͷ*5Ͱ࠷΋ᐆດʹͳ͍ͬͯΔ෦෼ ࢓༷όά΍αΠϩԽɺҡ࣋ෆೳԽʹͭͳ͕Γ΍͍͢ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ σϦόϦՁ஋ ΤϯδχΞϦϯά
  13. ྫʮӡ༻ࣗಈԽʯʹඞཁͳ࿦ཧతਖ਼͠͞ • ඼࣭ͷ޲্ • લఏ৚݅඼࣭ج४͕໌֬Ͱ͋Δ͜ͱ • ظؒͷ୹ॖ΍޻਺ͷ࡟ݮ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷظؒ΍޻਺͕໌֬Ͱ͋Δ͜ͱ •

    ϛεͷ๷ࢭ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷϛεൃੜ཰͕໌֬Ͱ͋Δ͜ͱ • ޮ཰Խ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷʮޮ཰ʯ͕໌֬Ͱ͋Δ͜ͱ • ίετͷ࡟ݮ • લఏ৚݅ʮӡ༻ࣗಈԽʯલʹʮ࡟ݮର৅ͱͳΔίετʯ͕໌֬Ͱ͋Δ͜ͱ Operation Lab ӡ༻ઃܭϥϘ 19 ʮӡ༻ࣗಈԽͷϝϦοτʯΛຊ౰ʹ࣮ݱͨ͠ͷ͔ূ໌͢ΔͨΊʹඞཁͳલఏ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ σϦόϦՁ஋ ΤϯδχΞϦϯά
  14. Operation Lab ӡ༻ઃܭϥϘ ࿦ཧతʹਖ਼͍͠ӡ༻ۀ຿Ͱ͔͢ 20 • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕͋Δ͔  • ҆ఆੑɺ߹ཧੑ͕Ձ஋ͱೝΊΒΕ͍ͯΔ͔

     • ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏʹͳ͍ͬͯΔ͔ ೔ຊͷ*5 ৬৔ ʹ͓͍ͯ͸ʮ࿦ཧతʹਖ਼͍͠ʯ͜ͱ͕ ॏࢹ͞Ε͍ͯͳ͍ɺҙࣝ͞Ε͍ͯͳ͍ɻ ख࡞ۀͷిࢠԽ͸ਐΜ͕ͩɺ*5ʹඞཁͳ ந৅֓೦ͱ࿦ཧతਪ࿦Λѻ͑ΔΑ͏ʹ͸ͳ͍ͬͯͳ͍ɻ ଟ͘ͷӡ༻ݱ৔ ʮӡ༻ࣗಈԽʯલͷӡ༻ۀ຿ʹ͍ͭͯ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  15. ࢀߟʮӡ༻ࣗಈԽʯʹඞཁͳεΩϧηοτ Operation Lab ӡ༻ઃܭϥϘ 21 ࿦ཧೳྗ ந৅Խ ೳྗ ۩ମԽ ೳྗ

    ࿦ཧతͳਖ਼͠͞ Λॏࢹɾ࣮ફͰ͖Δ ର৅෺Λѻ͍΍͘͢ ϞσϧԽͰ͖Δ ݱ৔΍ݱ࣮Λ௚ࢹͯ͠ ࠷దԽͰ͖Δ ʮӡ༻ࣗಈԽʯʹඞཁͳεΩϧηοτ ίʔσΟϯάೳྗ σϦόϦՁ஋ ΤϯδχΞϦϯά ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  16. *5͸࿦ཧతͳߟ͑ํΛ͢Δਓʹେ͖ͳศӹΛఏڙ Operation Lab ӡ༻ઃܭϥϘ 23 • ࿦ཧతʹਖ਼͍͠ઃܭͱ࣮૷͕ߦͳΘΕΕ͹ɺ࿦ཧతʹਖ਼͍͠ ݁Ռ͕࣮֬ʹಘΒΕΔɻ • Ұճઃܭɾ࣮૷ͨ͠΋ͷ͕਺ສճͰ΋࢖͍ճ͠Ͱ͖Δɻ

    • େ͖ͳॲཧͰ΋ɺ෼ղͯ͠ฒྻ࣮ߦ͢Δ͜ͱͰҰॠͰऴΘΒ ͤΔ͜ͱ͕ཧ࿦্͸ՄೳͱͳΔɻ *5͸ɺ෺ཧ੍໿ͷӨڹ͕গͳ͍ͨΊɺ ద੾ͳந৅֓೦ͱ࿦ཧతਪ࿦͕Ͱ͖Δ૊৫͸ɺςί͕ޮ͘ɻ ద੾ͳந৅֓೦ͱ࿦ཧతਪ࿦͕Ͱ͖ͳ͍ͱɺ*5͸ػೳ͠ͳ͍ɻ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  17. Operation Lab ӡ༻ઃܭϥϘ ࢀߟ࿦ཧతͳυΩϡϝϯτΛॻ͚Δ͔ 24 Ϩϕϧ3: ୤ଐਓԽ Ϩϕϧ2: ٬؍Խ Ϩϕϧ1:

    ੔ཧ ʮه࿥ʯ͸υΩϡϝϯτ ͷຊ࣭తͳجૅػೳ Ϩϕϧ0: ه࿥ ʮॻ͘ʯͱ͍͏࡞ۀʹΑΓ੔ཧ͞Ε͍ͯ͘ ʮ༗ܗͷ੒Ռ෺ʯͱͳΔ͜ͱͰ٬؍Խ͞Ε͍ͯ͘ ࣌ͱۭؒΛ௒͑ͯ஌ࣝ/ܦݧ͕ڞ༗͞Ε͍ͯ͘ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  18. Operation Lab ӡ༻ઃܭϥϘ ࢀߟ࿦ཧ͸υΩϡϝϯτ্ʹදݱ͞ΕΔ 25 Ϩϕϧ3: ୤ଐਓԽ Ϩϕϧ2: ٬؍Խ Ϩϕϧ1:

    ੔ཧ Ϩϕϧ0: ه࿥ ࿦ཧతʹਖ਼͍͜͠ͱ ٬؍తͰ͋Δ͜ͱ ࠶ݱੑ͕͋Δ͜ͱ ࣄ࣮ʹج͍͍ͮͯΔ͜ͱ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  19. Operation Lab ӡ༻ઃܭϥϘ ࿦ཧྗ೔ຊͷӡ༻ݱ৔࠷େͷऑ఺ 26 Ϩϕϧ1: ੔ཧ ࿦ཧతʹਖ਼͍͜͠ͱ ख࡞ۀͷిࢠԽ͸ਐΜ͕ͩ ద੾ͳந৅֓೦ͱ࿦ཧతਪ࿦͕Ͱ͖ΔΑ͏ʹ͸

    ͳΒͳ͔ͬͨɻ ӡ༻ۀ຿Λ࿦ཧతʹߏ଄Խ͢Δྗ͕ Ͳ͏ͯ͠΋ඞཁ ࿦ཧྗͷແ͍ӡ༻ݱ৔͕ʮӡ༻ࣗಈԽʯΛߦ͏ͱ ΄΅࣮֬ʹ࢓༷όάΛ൐͏ࣗಈԽʹͳͬͯ͠·͏ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  20. جຊݪଇ࿦ཧੑͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 28 ӡ༻ࣗಈԽ͸ɺ ࿦ཧໃ६ͱ዁౓ͷ༨஍Λഉআ͠ ࿦ཧత੔߹ੑΛ֬อͰ͖ͨྖҬʹରͯ͠ͷΈߦ͏ɻ MPHJDBMJUZ ࿦ཧੑ

    ӡ༻ࣗಈԽͰ൪໨ʹେࣄͳݪଇ ࣮ࡍʹ͸ɺ࿦ཧໃ६ΛؚΈɺ዁౓͕ظ଴͞Ε͍ͯΔ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ࿦ཧੑͷݪଇ
  21. ·ͱΊӡ༻ࣗಈԽͷͭͷجຊݪଇ • جຊݪଇҾܧ͗ͷݪଇ • ӡ༻ࣗಈԽ͸ɺͦͷઃܭٴͼ࣮૷಺༰Λઃܭɾ࣮૷ऀҎ֎ʹ Ҿ͖ܧ͙͜ͱΛલఏʹߦΘͳ͚Ε͹ͳΒͳ͍ɻ • جຊݪଇฏқԽͷݪଇ • ӡ༻ࣗಈԽ͸ɺෳࡶͳྖҬͱฏқԽͨ͠ྖҬͷ෼཭Λલఏͱ

    ͠ɺฏқԽͨ͠ྖҬʹରͯ͠ͷΈߦ͏ɻ • جຊݪଇ࿦ཧੑͷݪଇ • ӡ༻ࣗಈԽ͸ɺ࿦ཧໃ६ͱ዁౓ͷ༨஍Λഉআ͠ɺ࿦ཧత੔߹ ੑΛ֬อͰ͖ͨྖҬʹରͯ͠ͷΈߦ͏ɻ Operation Lab ӡ༻ઃܭϥϘ 30 ·ͱΊʮӡ༻ࣗಈԽʯͷجຊݪଇ
  22. ӡ༻શൠʹ௨༻͢Δʮجຊݪଇʯ • جຊݪଇҾܧ͗ͷݪଇ • ӡ༻ۀ຿ʹ͓͍ͯ͸ɺઃܭɾ࣮૷ऀҎ֎ʹҾ͖ܧ͙͜ͱΛલఏ ʹઃܭɾ࣮૷Λߦ͏ɻ • جຊݪଇฏқԽͷݪଇ • ӡ༻ۀ຿ʹ͓͍ͯ͸ɺෳࡶͳྖҬͱฏқԽͨ͠ྖҬͷ෼཭Λલ

    ఏͱ͠ɺฏқԽͨ͠ྖҬͷੵۃతͳ૿େΛਤΔɻ • جຊݪଇ࿦ཧੑͷݪଇ • ӡ༻ۀ຿ʹ͓͍ͯ͸ɺ࿦ཧໃ६ͱ዁౓ͷ༨஍Λഉআ͠ɺ࿦ཧత ੔߹ੑΛ֬อͰ͖ΔྖҬͷੵۃతͳ૿େΛਤΔɻ Operation Lab ӡ༻ઃܭϥϘ 32 ·ͱΊʮӡ༻ࣗಈԽʯͷجຊݪଇ ӡ༻ۀ຿ͷʮجຊݪଇʯ