to define exist process/ What are the problems? What is the Root Cause? 5 Whys / RCA! 8 wastes and inefficiencies 120 PC Client & Team Create Project Plan Who/ What / When / Where & How / Why What is best practice? What are existing systems? What needs to change? (Needs to be written down) May need to talk to IT provider and other stakeholders. Research into systems Will include TO-BE and step to get there 240 PC To-Be & Delivery Presentation Recommend the solution and show them. 120 Pc Client & Team Course Correction if Required Implementation Development of solution 2400 PC