It has become relatively common practice for UX methods to be used in software, web or application design. Surprisingly, such methods are less commonly used within architectural practice and the design of physical environments, despite the fact that larger building projects can cost millions of pounds and are expected to have a design life of at least 60 years.
Paul-Jervis Heath talked about how Modern Human have combined architecture and human-centred design to create physical environments designed for the needs of the people who inhabit them. He talked through the human-centred design process they used for the Protolib project, which researched, prototyped and designed new types of library spaces for the University of Cambridge. He discussed the UX methods used for requirements gathering, data collection, analysis and collaborative design and their role in involving users and stakeholders in the design process. He will also explain how this work was translated into a set of design principles and a pattern library that describes how these new spaces could be incorporated into existing and new libraries across the University.
Methods discussed included co-design workshops, Lego Serious Play workshops, space prototyping, observation studies and behavioural mapping. In addition to library environments, he drew on a variety of other projects including cancer counselling centres, environments for patients suffering from Alzheimers and innovative retail environments to show how these methods can be adapted to very different projects and timeframes.
This session examined how human-centred design can be applied beyond websites and software. It demonstrated how a collaborative design approach can engage users and stakeholders in the design of spaces, products, services or experiences.