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The Truth of the Thing

The Truth of the Thing

A talk on conceptual accessibility being fundamental for adoption, while discussing mistakes I've made.

Ricardo J. Méndez

March 06, 2019
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  1. March 6, 2019
    [email protected]
    @ArgesRic

    https://mastodon.social/@ricardojmendez/
    The Truth of the Thing
    Ricardo J. Méndez

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  2. March 6, 2019
    [email protected]
    @ArgesRic

    https://mastodon.social/@ricardojmendez/
    The Truth of the Thing
    Ricardo J. Méndez
    Mistakes I’ve Made

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  3. @argesric @samsungnext
    Preview of coming attractions
    •It's not all about tech;
    •Access and understanding > usability;
    •Lack of either access or
    understanding deepens inequality;
    •We are running out of time.

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  4. Relevant
    quote!

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  5. @argesric @samsungnext
    “A new scientific truth does not triumph by
    convincing its opponents and making them
    see the light, but rather because its
    opponents eventually die, and a new
    generation grow up that is familiar with it.”
    — Max Planck

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  6. @argesric @samsungnext

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  7. @argesric @samsungnext
    https://www.nytimes.com/2019/02/23/opinion/sunday/venezuela-bitcoin-inflation-cryptocurrencies.html

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  8. @argesric @samsungnext

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  9. @argesric @samsungnext

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  10. @argesric @samsungnext

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  11. @argesric @samsungnext
    https://www.nacion.com/revista-dominical/la-crisis-
    que-disparo-los-precios/
    IY2AW47ACRE6ZAHFISNTVGRHME/story/

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  12. @argesric @samsungnext
    Timing was key.
    If you weren’t “in” before the crash, you
    were out.

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  13. @argesric @samsungnext

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  14. @argesric @samsungnext

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  15. @argesric @samsungnext
    That deepening inequality?
    We risk that happening again, between
    those with understanding and access,
    and those without.

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  16. @argesric @samsungnext
    What could have made things different?
    I just accepted this kind of thing
    happened.

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  17. Mistakes I’ve
    made

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  18. Mistake 1: Tech, not problems

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  19. @argesric @samsungnext
    “The Tech is the Thing”
    Since I hadn’t learned what my job was.

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  20. @argesric @samsungnext
    Key question: what’s your job?

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  21. @argesric @samsungnext
    End job is to keep the user happy.

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  22. Mistake 2: Stability, not usability

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  23. @argesric @samsungnext
    When all you have is an obsession with
    computer science everything looks like
    a systems architecture problem.

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  24. @argesric @samsungnext
    Stability was the name of the game.

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  25. @argesric @samsungnext

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  26. Mistake 3: Usability, not
    comprehensibility

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  27. @argesric @samsungnext
    Systems are lenses.
    A lens imposes a perspective.

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  28. @argesric @samsungnext
    Frictionless helps with adoption.
    Frictionless doesn’t mean accessible.

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  29. @argesric @samsungnext
    Accessible means users can approach
    the truth of the thing.
    If it isn’t conceptually accessible, we are
    just asking users to trade overlords.

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  30. @argesric @samsungnext
    Giving them control?
    Explain what we mean.
    Explain the trade-offs.

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  31. @argesric @samsungnext
    Wait, didn’t you just say…?

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  32. @argesric @samsungnext
    Which aspects could cause irretrievable
    damage to a user who doesn’t
    understand them from the start?

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  33. Mistake 4: Problems, not people

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  34. @argesric @samsungnext
    https://www.youtube.com/watch?v=T2CjuAwrAq8
    “You need to see people, not problems”
    — Bruce Lawson, Monkigras 2019

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  35. @argesric @samsungnext
    Problems
    •Censorship;
    •Frictionless money transfer;
    •Dependence on central authorities.

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  36. @argesric @samsungnext
    Keep in mind who will use it, because
    people’s situations are different.
    Remember that we are privileged.

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  37. @argesric @samsungnext
    People
    •Mining hardware at risk of being
    confiscated;
    •Working abroad, wanting to send money
    home;
    •Unaware that they are in an economy
    about to tank.

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  38. The truth is…

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  39. @argesric @samsungnext
    https://www.nytimes.com/2019/02/23/opinion/sunday/venezuela-bitcoin-inflation-cryptocurrencies.html

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  40. @argesric @samsungnext

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  41. @argesric @samsungnext
    You are working on the future.
    This should worry you.
    People will live with the decisions you make.

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  42. @argesric @samsungnext
    We can’t afford to wait until it goes
    mainstream.
    Someone will figure out how to make
    this accessible.

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  43. @argesric @samsungnext

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  44. @argesric @samsungnext
    Out-execute them, because the tech
    is not the only thing.
    Keep your users happier.

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  45. @argesric @samsungnext
    Make sure your users understand the
    truth of what you’ve built.
    Contact: [email protected]

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