HCI Professional Preparation & Practice Seminar; Georgia Tech

A speaking engagement for Georgia Tech students preparing for a professional career in HCI.

Transcript

1. Practical stuff that’s worked for me Maybe it will work for you too Professional Practice Seminar September 28, 2017 Ryan Rumsey Director, Experience Design @ EA @ryanrumsey
2. Hi. I’m Ryan.
7. I.T.
9. EX CX The perceived value customers have in interactions with EA. The perceived value employees have in interactions while working at EA.
11. WORKING A JOB
12. Murmuration of starlings in Utrecht, The Netherlands, https://vimeo.com/121168616
13. https://www.reddit.com/r/reactiongifs/comments/5tqktd/mrw_i_cant_find_the_tv_remote_but_my_show_starts/
14. The most difficult challenge you will have in your career is not designing for users, it’s designing for stakeholders.
15. Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/
16. Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/
17. “Can you make my thing look like your thing?” — most frequent request from Anonymous
18. “We really need a great user experience. Do exactly this.” — second most frequent request from Anonymous
19. http://wolf-sheep20.tumblr.com/post/45480229605/homestuck-gif-challenge
20. Don’t worry. It will be ok.
21. Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/
22. Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/
23. BUSINESS GOALS. What’s the project objective? Are we targeting measurable outcomes? USER GOALS. What do we know about our target users? What are the impact to the users? TEAM. Who needs to be involved? STRATEGY. Why will people choose this over the alternative? CURRENT WORKFLOWS. What are the current workflows? Can you show the steps and URLs? OUTCOMES. What outcome do you want? Design is problem solving
24. INCREASED USAGE More than 16 million pages been visited (6 month after launch) - 25% more than in the year before. -2016 Intranet Design Annual (Repsol) 64% of staff using intranet either daily or at least several times per week. -2016 Intranet Design Annual (American Cancer Society) 570% more clicks on news articles per month. -2016 Intranet Design Annual (Dorma + Kaba) INCREASED USER SATISFACTION Users are happy with the new intranet. 97.86% of employee visited the new intranet to access tools for work. -2016 Intranet Design Annual (Repsol) 71% of staff rated the intranet the most useful communications channel. -2016 Intranet Design Annual (American Cancer Society) TIME AND COST SAVINGS More than 50% time saving for publishing topical content (news, events, and articles) after new intranet launch. -2016 Intranet Design Annual (Repsol) 2.79 more page views per visit and 2 min 38 sec less on each time of visit, which implies time and productivity improvement, thus cost savings. -2016 Intranet Design Annual (Repsol) Reduced the costs of servers needed to house the content by 62%. -2016 Intranet Design Annual (American Cancer Society) INCREASED EFFICIENCY ON INFORMATION FINDABILITY Retire 54% of old content. -2016 Intranet Design Annual (NAV Canada) Reduced code by 67% (.2 million lines of custom code) -2016 Intranet Design Annual (Enbridge Inc.) Design is problem solving
25. Design is problem solving
26. Science Ready Data Science Ready Data Science Ready Data Science Ready Data RAW DATA Sample automation steps 1. GET DATA 2. RUN ANALYSIS 3. COPY RESULTS 4. NOTIFY OWNER
 AUTOMATION OF STEPS PIPELINE PIPELINE PROCESSED DATA PROCESSED DATA PROCESSED DATA PROCESSED DATA Quality Control Design is a communication
27. Design is a communication Find Similar Samples ! Run QC workflow ! Record procedure and results ! method ! amplify ! purify ! Record Kits ! Record Params! Record Results! Record Samples Indexes! Run QC workflow! Record procedure and findings ! Sequencing Procedure Start! Preparation for Sequencing Procedure! Measure & Record! pools ! Record Kits ! -> to load ! cBOT ! Record Settings! Record Flow cell id! Data
 Analysis ! Goal : Execute an order Functional Genomics : Lab Operator
28. Design is a way of thinking
29. Design is a way of thinking UXDST PARTICIPANT WORKSHEET 9 STAKEHOLDERS AS CUSTOMERS 90 minutes Now that we have an understanding of skills, people, projects, orgs, let’s try and find the quick wins 1. Start with stakeholder jobs. 2. Add pains and gains of stakeholders. 3. Describe your products/services (the products/services you provide to stakeholders). ACTIVITY: VALUE PROPOSITION CANVAS
30. Design is the stuff around us
31. Design is systems
32. Stanford Social Innovation Review Email: info@ssireview.org, www.ssireview.org 
 
 
 
 
 
 
 
 Collective
Impact
 By John Kania & Mark Kramer 
 
 
 Stanford
Social
Innovation
Review
 Winter
2011 
 
 Copyright
©
2011
by
Leland
Stanford
Jr.
University
 All
Rights
Reserved
 
 Design is systems IT Innovation Center Employee Experience Pillar Core Collab Provisi on Player Experience Pillar Help Answer s Tools EA Work WWCE Design Skills https://ssir.org/articles/entry/collective_impact
33. FINDING A JOB
34. What do you desire?
35. Desire to have Score No desire 0 Nice to have 1 Fundamental 2 Rainbows and unicorns 3 Experience Score None 0 Beginning 1 Developing 2 Emerging 3 (2 x Desire) + Experience https://ssir.org/articles/entry/collective_impact
36. Network
37. GETTING A JOB
38. https://www.flickr.com/photos/7776581@N04/2011534559 Best Product Ever
39. Tailor your resume to the job
40. Have resumes that can be read by robots
41. Provide links to online presence(s)
42. Portfolios very much matter
43. Know your audience Show ONLY your best work Demonstrate fuzzy skills Expand on your work Tell a story Follow NDAs
44. Know who you’re competing against
45. Talk about YOUR role on projects
46. Interview the interviewer
47. Most likely, it will take longer than you hope
48. You are the best designer you know
50. HOMEWORK
51. 1. deardesignstudent.com
52. 2. UX Team of One - Leah Buley
53. 3. PO3
54. 4. Case studies
55. 5. Sell insights, not research
56. BONUS ROUND
57. Examples of my interview questions https://goo.gl/duRPGS
58. Thank you! Ryan Rumsey @ryanrumsey