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LAPRASの採用・オンボーディングでのCX:EXに関する取り組み
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Kentaro Someya
February 04, 2020
Business
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LAPRASの採用・オンボーディングでのCX:EXに関する取り組み
LAPRASの採用・オンボーディングでのCX:EXに関する取り組みと、それを実施していった中での反省を一部紹介しています。
Kentaro Someya
February 04, 2020
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Transcript
-"13"4ͷ࠾༻ɾΦϯϘʔσΟϯάͰͷ$9&9ʹؔ͢ΔऔΓΈ ͱগ͠ল
2 -"13"4ʹͯࣗݾհ ࣾһʹدͤΒΕͨϑΟʔυόοΫ ͷ-"13"4ϓϩϑΟʔϧ https://lapras.com/public/FE6JYTC
-"13"44$065ͷಋೖࣄྫ ͡Ίͯͷఆऀʹ࿈བྷ͢Δ·Ͱ௨ Ͱͨ͠ IFZגࣜձࣾࠤມಸॹࢠ༷ɹ߂Ұໜ༷ɹۙ౻Ѫ༷ ͡Ίͯͷఆऀʹ࿈བྷ͢Δ·Ͱ௨ Ͱͨ͠ &/&$)"/(&גࣜձࣾനರ༷ஐ༷ ͡Ίͯͷఆऀʹ࿈བྷ͢Δ·Ͱ௨
Ͱͨ͠ גࣜձࣾ(BNF8JUIࣲࢁྮ༷ ͡Ίͯͷఆऀʹ࿈བྷ͢Δ·Ͱ௨ ϲ݄ Ͱͨ͠ גࣜձࣾΞΠσϛʔදऔక$&0ੴ૱༷
4 ຊ͓͢Δ͜ͱ -"13"4ͷ࠾༻ɾΦϯϘʔσΟϯάͰͷ$9&9ʹؔ͢ΔऔΓΈ ओͳ༰ ʔ-"13"4͕$9&9ʹؔΘΔ͜ͱͰ͍ͬͯΔ͜ͱΛͦͷ··ڞ༗͠·͢ ɹʢ$9ࣗ৴͋Γɺ&9ʢಛʹΦϯϘʔσΟϯάʣվળத͚ͩͲѱ͘ͳ͍ͱ͍͏ࣗݾೝࣝʣ ʔ͏·͘ߦ͍ͬͯΔ෦͋Εɺͦ͏Ͱͳ͍෦͋Γ·͢ ˠօ͞ΜͷࢪࡦҊ૬؍ͷৢʹͭͳ͕Ε͍Ͱ͢ ɹ
5 -"13"4ͷ$9&9ʹؔ͢Δࢪࡦͷશମ૾ બߟલͷใఏڙ ໘ஊɾεΩϧνΣοΫ ఆɾΦϯϘʔσΟϯά ձࣾհࢿྉͷެ։ څ༩ɾબߟϑϩʔ
8BOUFEMZ'FFEࣗࣾϝσΟΞͷൃ৴ ৄࡉͳ࠾༻ཁ݅ͷڞ༗ ৄࡉͳۀ༰ɾظ ϦϑΝϥϧީิऀ͚ࢿྉͷڞ༗ ΧδϡΞϧ໘ஊͷܕԽɾڭҭ ͚ࣾࢿྉ ೖࣾ࣌ʹΦϯϘʔσΟϯά ࣮ࡍͷۀʹ͍ۙεΩϧνΣοΫ ࣾһશһͱձ͏ΧϧνϟʔνΣοΫ બߟޙϑΥϩʔ બߟ݁Ռجຊཌ·Ͱʹ࿈བྷ εΩϧνΣοΫͷ'# ύʔιφϥΠζ͓ͨ͠ݟૹΓ࿈བྷ ձࣾհࢿྉ https://speakerdeck.com/lapras/lapras-company-profile ύʔιφϥΠζ͞Εͨఆ௨ ΦϯϘʔσΟϯάͷ୲෦ॺ্ཱ͛ ఆऀϑΥϩʔ ϑΥϩʔ୲ͷΞαΠϯ ඃΦϯϘʔσΟϯάऀ͔ΒվળఏҊ ΦϯϘʔσΟϯάޙʹଔ࡞ νΣοΫΛ։࢝ʢ࠷ۙʣ ΦϯϘʔσΟϯάޙͷଔ -"13"4ͷΧϧνϟʔνΣοΫ IUUQTISUFDIMBCMBQSBTDPNLOPXIPXMBQSBT@KPC@JOUFSWJFX
ύʔιφϥΠζ͞Εͨఆ௨ ΦϯϘʔσΟϯάͷ୲෦ॺ্ཱ͛ ఆऀϑΥϩʔ ϑΥϩʔ୲ͷΞαΠϯ ඃΦϯϘʔσΟϯάऀ͔ΒվળఏҊ
ΦϯϘʔσΟϯάޙʹଔ࡞ νΣοΫΛ։࢝ʢ࠷ۙʣ 6 -"13"4ͷ$9&9ʹؔ͢Δࢪࡦͷશମ૾ બߟલͷใఏڙ ໘ஊɾεΩϧνΣοΫ ఆɾΦϯϘʔσΟϯά ձࣾհࢿྉͷެ։ څ༩ɾબߟϑϩʔ 8BOUFEMZ'FFEࣗࣾϝσΟΞͷൃ৴ ৄࡉͳ࠾༻ཁ݅ͷڞ༗ ৄࡉͳۀ༰ɾظ ϦϑΝϥϧީิऀ͚ࢿྉͷڞ༗ ΧδϡΞϧ໘ஊͷܕԽɾڭҭ ͚ࣾࢿྉ ೖࣾ࣌ʹΦϯϘʔσΟϯά ࣮ࡍͷۀʹ͍ۙεΩϧνΣοΫ ࣾһશһͱձ͏ΧϧνϟʔνΣοΫ બߟޙϑΥϩʔ બߟ݁Ռجຊཌ·Ͱʹ࿈བྷ εΩϧνΣοΫͷ'# ύʔιφϥΠζ͓ͨ͠ݟૹΓ࿈བྷ ձࣾհࢿྉ https://speakerdeck.com/lapras/lapras-company-profile ΦϯϘʔσΟϯάޙͷଔ -"13"4ͷΧϧνϟʔνΣοΫ IUUQTISUFDIMBCMBQSBTDPNLOPXIPXMBQSBT@KPC@JOUFSWJFX $9ɺݸਓʹدΓఴ࣮ͬͨͳରԠΛ͢Δ &9ɺೖࣾલޙͷΪϟοϓΛͳ͘͢
7 બߟલͷใఏڙͰͷऔΓΈ બߟલͷใఏڙ ձࣾհࢿྉͷެ։ څ༩ɾબߟϑϩʔ 8BOUFEMZ'FFEࣗࣾϝσΟΞͷൃ৴
ৄࡉͳ࠾༻ཁ݅ͷڞ༗ ৄࡉͳۀ༰ɾظ ϦϑΝϥϧީิऀ͚ࢿྉͷڞ༗ IUUQTFTBQBHFTJPQTIBSJOHQPTUTFGCD⒎IUNM IUUQTFTBQBHFTJPQTIBSJOHQPTUTFCDEDGECGDIUNM ϦϑΝϥϧީิऀ͚ࢿྉ ৄࡉͳ࠾༻ཁ݅ બߟرͷϦϑΝϥϧܦ༝ީิऀͱ ͦͷհऀ͚ʹڞ༗͢Δࢿྉ հऀͱީิऀ͕มͳײ͡ͳΒͳ͍Α͏ʹɺ ҎԼΛओʹ͍͑ͯΔ հऀબߟʹؔΘΓ·ͤΜ વɺෆ࠾༻ʹͳΔՄೳੑ͕͋Δ εΧτΧδϡΞϧ໘ஊલޙͷ ީิऀʹڞ༗͢Δࢿྉ -"13"4ଆͷظΛ͑ͯϛεϚον͕ൃੜ͢ Δ͜ͱΛ͍Ͱ͍Δ ৄࡉͳۀ༰ ࠾༻ͷഎܠ Ұॹʹಇ͘ϝϯόʔͷհɹͳͲ
8 બߟલͷใఏڙͰͷऔΓΈ બߟલͷใఏڙ ձࣾհࢿྉͷެ։ څ༩ɾબߟϑϩʔ 8BOUFEMZ'FFEࣗࣾϝσΟΞͷൃ৴
ৄࡉͳ࠾༻ཁ݅ͷڞ༗ ৄࡉͳۀ༰ɾظ ϦϑΝϥϧީิऀ͚ࢿྉͷڞ༗ IUUQTFTBQBHFTJPQTIBSJOHQPTUTFGCD⒎IUNM IUUQTFTBQBHFTJPQTIBSJOHQPTUTFCDEDGECGDIUNM ϦϑΝϥϧީิऀ͚ࢿྉ ৄࡉͳ࠾༻ཁ݅ બߟرͷϦϑΝϥϧܦ༝ީิऀͱ ͦͷհऀ͚ʹڞ༗͢Δࢿྉ հऀͱީิऀ͕มͳײ͡ͳΒͳ͍Α͏ʹɺ ҎԼΛओʹ͍͑ͯΔ հऀબߟʹؔΘΓ·ͤΜ વɺෆ࠾༻ʹͳΔՄೳੑ͕͋Δ εΧτΧδϡΞϧ໘ஊલޙͷ ީิऀʹڞ༗͢Δࢿྉ -"13"4ଆͷظΛ͑ͯϛεϚον͕ൃੜ͢ Δ͜ͱΛ͍Ͱ͍Δ ৄࡉͳۀ༰ ࠾༻ͷഎܠ Ұॹʹಇ͘ϝϯόʔͷհɹͳͲ ใΛࣄલʹ͓͑ͯ͠ɺϛεϚονΛࢭ͍ͯ͠Δ
9 ໘ஊɾεΩϧνΣοΫͰͷऔΓΈ ΧδϡΞϧ໘ஊͷܕԽɾڭҭ -"13"4ࣜͷΧδϡΞϧ໘ஊͷ۩ମత ͳ࣮ࢪํ๏Λࣾʹެ։ ೖࣾޙͷΦϯϘʔσΟϯάظؒͰɺ ৽ೖࣾһʹΠϯϓοτ ໘ஊɾεΩϧνΣοΫ ΧδϡΞϧ໘ஊͷܕԽɾڭҭ
͚ࣾࢿྉ ೖࣾ࣌ʹΦϯϘʔσΟϯά ࣮ࡍͷۀʹ͍ۙεΩϧνΣοΫ ࣾһશһͱձ͏ΧϧνϟʔνΣοΫ બߟޙϑΥϩʔ બߟ݁Ռجຊཌ·Ͱʹ࿈བྷ εΩϧνΣοΫͷ'# ύʔιφϥΠζ͓ͨ͠ݟૹΓ࿈བྷ ˞ -"13"4ࣜΧδϡΞϧ໘ஊͷΓํɺ ʮ-"13"4)35&$)-"#ʯͷهࣄͰެ։த https://hr-tech-lab.lapras.com/knowhow/casual-interview/ https://hr-tech-lab.lapras.com/knowhow/casual-interview2/
10 ໘ஊɾεΩϧνΣοΫͰͷऔΓΈ ΧδϡΞϧ໘ஊͷܕԽɾڭҭ -"13"4ࣜͷΧδϡΞϧ໘ஊͷ۩ମత ͳ࣮ࢪํ๏Λࣾʹެ։ ೖࣾޙͷΦϯϘʔσΟϯάظؒͰɺ ৽ೖࣾһʹΠϯϓοτ ໘ஊɾεΩϧνΣοΫ ΧδϡΞϧ໘ஊͷܕԽɾڭҭ
͚ࣾࢿྉ ೖࣾ࣌ʹΦϯϘʔσΟϯά ࣮ࡍͷۀʹ͍ۙεΩϧνΣοΫ ࣾһશһͱձ͏ΧϧνϟʔνΣοΫ બߟޙϑΥϩʔ બߟ݁Ռجຊཌ·Ͱʹ࿈བྷ εΩϧνΣοΫͷ'# ύʔιφϥΠζ͓ͨ͠ݟૹΓ࿈བྷ ˞ -"13"4ࣜΧδϡΞϧ໘ஊͷΓํɺ ʮ-"13"4)35&$)-"#ʯͷهࣄͰެ։த https://hr-tech-lab.lapras.com/knowhow/casual-interview/ https://hr-tech-lab.lapras.com/knowhow/casual-interview2/ ୭͕ରԠͯ͠ɺྑ͍ީิऀମݧΛఏڙͰ͖ΔΑ͏ʹ͍ͯ͠Δ
11 ఆɾΦϯϘʔσΟϯάͰͷऔΓΈ ఆɾΦϯϘʔσΟϯά ৽ೖࣾһͷΦϯϘʔσΟϯάޭΛతͱͨ͠$JSDMFʢ෦ॺʣ͕͋Δ ͪͳΈʹɺ͜ͷ$JSDMFͷ-FBE-JOLʢऀʣ$VTUPNFS4VDDFTTͷऀʢඇਓࣄʣ ఆऀͷஈ֊͔ΒϑΥϩʔ୲͕ΞαΠϯ ୭͕୭ͷϑΥϩʔ୲ͳͷ͔ެ։͞Ε͍ͯΔ ˞ ͪ͜Βެ։͞Ε͍ͯΔ-"13"4ͷ৫ਤͰ֬ೝՄೳ https://app.holaspirit.com/public/lapras
ύʔιφϥΠζ͞Εͨఆ௨ ΦϯϘʔσΟϯάͷ୲෦ॺ্ཱ͛ ఆऀϑΥϩʔ ϑΥϩʔ୲ͷΞαΠϯ ඃΦϯϘʔσΟϯάऀ͔ΒվળఏҊ ΦϯϘʔσΟϯάޙʹଔ࡞ νΣοΫΛ։࢝ʢ࠷ۙʣ
ύʔιφϥΠζ͞Εͨఆ௨ ΦϯϘʔσΟϯάͷ୲෦ॺ্ཱ͛ ఆऀϑΥϩʔ ϑΥϩʔ୲ͷΞαΠϯ ඃΦϯϘʔσΟϯάऀ͔ΒվળఏҊ
ΦϯϘʔσΟϯάޙʹଔ࡞ νΣοΫΛ։࢝ʢ࠷ۙʣ 12 ఆɾΦϯϘʔσΟϯάͰͷऔΓΈ ఆɾΦϯϘʔσΟϯά ৽ೖࣾһͷΦϯϘʔσΟϯάޭΛతͱͨ͠$JSDMFʢ෦ॺʣ͕͋Δ ͪͳΈʹɺ͜ͷ$JSDMFͷ-FBE-JOLʢऀʣ$VTUPNFS4VDDFTTͷऀʢඇਓࣄʣ ఆऀͷஈ֊͔ΒϑΥϩʔ୲͕ΞαΠϯ ୭͕୭ͷϑΥϩʔ୲ͳͷ͔ެ։͞Ε͍ͯΔ ˞ ͪ͜Βެ։͞Ε͍ͯΔ-"13"4ͷ৫ਤͰ֬ೝՄೳ https://app.holaspirit.com/public/lapras ΦϯϘʔσΟϯάΛͲͷׂɾਓ͕୲͢Δͷ͔໌Β͔ʹ͍ͯ͠Δ
13 -"13"4ͷ$9&9վળࢪࡦΛৼΓฦͬͯ $9&9ʹؔΘΔ׆ಈଟ͍͕ɺͦΕ͚ͩΛతͱͨ͠׆ಈ͋·Γͳ͍ ީิऀରԠΛվળ͍ͯͬͨ݁͠Ռɺ$9&9Λॏࢹͨ͠ରԠϑϩʔʹ എܠ ʔ#F0QFOͱ͍͏શࣾͰॏࢹ͢ΔՁ؍ ʔʮީิऀʹϑΝϯʹͳͬͯΒ͏ʯͱ͍͏࠾༻׆ಈʹ͋Δίϯηϓτ ʔ࠾༻ͷαʔϏεΛ͍ͬͯΔͷͰɺʮྑ͍࠾༻ʯͱ͍͏ͷͷײ͕ߴ͍ ɹ "DUJPO"HFOEB
https://corp.lapras.com/company/
14 ͕ɺ
15 ϦϑΝϥϧͷީิऀͰ͑߹Θͤ ʮΓ߹͍ͷ͍Δձࣾ͡Όͳ͚ΕɺΧδϡΞϧ໘ஊͰࣙୀ͍ͯͨ͠Αʯ ɹCZͷϦϑΝϥϧܦ༝Ͱ-"13"4ʹఆͨ͠༑ୡ ཧ༝ ʔΧδϡΞϧ໘ஊͰڅ༩Λ֬ೝͨ͠ΒɺϠϜϠͳճ͞Εͯʮେৎ͔ʁʯͱࢥͬͨ ʔબߟϑϩʔ͕ͪΌΜͱΘΒͣʹɺਓΛલʹεΩϧνΣοΫ͢Δͱࢥ͍ͬͯͨ ɹʔͦͷͰʮച্͛Λ্͛ΔʹʁʯΈ͍ͨͳ͍͓͠ΛৼΒΕΔͱࢥ͍ͬͯͨ ɹʢਖ਼͘͠ɺਓΛલʹ͓͜ͳ͏ͷΧϧνϟʔνΣοΫʣ
16 ϦϑΝϥϧͷީิऀͰ͑߹Θͤ ʮΓ߹͍ͷ͍Δձࣾ͡Όͳ͚ΕɺΧδϡΞϧ໘ஊͰࣙୀ͍ͯͨ͠Αʯ ɹCZͷϦϑΝϥϧܦ༝Ͱ-"13"4ʹఆͨ͠༑ୡ ཧ༝ ʔΧδϡΞϧ໘ஊͰڅ༩Λ֬ೝͨ͠ΒɺϠϜϠͳճ͞Εͯʮେৎ͔ʁʯͱࢥͬͨ ʔબߟϑϩʔ͕ͪΌΜͱΘΒͣʹɺਓΛલʹεΩϧνΣοΫ͢Δͱࢥ͍ͬͯͨ ɹʔͦͷͰʮച্͛Λ্͛ΔʹʁʯΈ͍ͨͳ͍͓͠ΛৼΒΕΔͱࢥ͍ͬͯͨ ɹʢਖ਼͘͠ɺਓΛલʹ͓͜ͳ͏ͷΧϧνϟʔνΣοΫʣ Ͱ͖͍ͯΔlͭΓzʹͳ͍ͬͯΔ͜ͱ͋ΔͷͰɺ
ͪΌΜͱީิऀͷΛฉ͜͏ ͜ͷϑΟʔυόοΫͦͷޙͷվળʹ͔ͬ͠Γͭͳ͛·ͨ͠
17 ·ͱΊɿօ͞Μʹ໌͔Β͍͖͍ͬͯͨͩͨ͜ͱ ʔ$9&9ͷ্ɺରԠͷࡉ෦ʹ͋Δ ɹɹಉ͡׆ಈͰͦͷࡉ෦ͷҧ͍Ͱީิऀମݧͷྑ͠ѱ͕͠ҟͳΔ ɹɹީิऀఆऀɾ৽ೖࣾһʹର͢ΔରԠΛࡉ͔͘ৼΓฦΓɺࡉ͔͘վળ͠Α͏ ʔͪΌΜͱ͑߹ΘͤΛ͠Α͏ ɹɹͰ͖͍ͯΔͭΓͰɺީิऀͷ͔ΒݟΔͱͰ͖͍ͯͳ͍͜ͱ ɹɹ࣮ࡍʹબߟΛड͚ͨީิऀΦϯϘʔσΟϯάΛड͚ͨ৽ೖࣾһʹΛฉ͜͏
18