Feedback++ (Video)

A discussion of different types of feedback (appreciation, coaching, and evaluation), and how to get better at giving and guiding each kind.

Video: https://www.youtube.com/watch?v=SyR9wnJtwVc
Venue: Detroit Labs

Transcript

1. Feedback++
2. Am I legit?
3. Am I legit? My old approach
4. Am I legit? My old approach + Amazing book
5. Am I legit? My old approach + Amazing book = My new approach
6. Topics • aren't we self-starters? what roles should feedback play?
7. Topics • aren't we self-starters? what roles should feedback play? • what limits the effectiveness of feedback?
8. Topics • aren't we self-starters? what roles should feedback play? • what limits the effectiveness of feedback? • getting better at giving and guiding feedback.
9. What roles should feedback play?
10. • Is my work any good? • Is hard work noticed? • Am I appreciated? • Am I liked? Validation Appreciation
11. • How can I improve? • What are my blind spots? • What should I aim for? Guidance Coaching
12. • Where do I stand (absolutely)? • Where do I stand (relatively)? • How am I perceived? Context Evaluation
13. Self-directed growth
14. Self-directed growth Goals & Plans Strengths Weaknesses
15. Self-directed growth Goals & Plans Strengths Weaknesses Decisions Actions
16. Self-directed growth Goals & Plans Strengths Weaknesses Your observations Decisions Actions
17. Self-directed growth Goals & Plans Strengths Weaknesses Your observations Others' observations Decisions Actions
18. Self-directed growth Goals & Plans Strengths Weaknesses Your observations Others' observations Decisions Actions
19. Self-directed growth Goals & Plans Strengths Weaknesses Your observations Others' observations Decisions Actions
20. Self-directed growth Goals & Plans Strengths Weaknesses Your observations Others' observations Broader impact Decisions Actions
21. Self-directed growth Goals & Plans Strengths Weaknesses Your observations Others' observations Broader impact Decisions Actions
22. ACE feedback Appreciation Coaching Evaluation
23. What limits feedback efficacy?
24. Shortfalls
25. Example Bill gets Appreciation.
26. Example Bill gets Appreciation. Bill doesn't get Coaching or Evaluation.
27. Example Bill gets Appreciation. Bill doesn't get Coaching or Evaluation. Bill feels lost and stagnant even though he knows he is valued.
28. Example Bill gets Appreciation. Bill doesn't get Coaching or Evaluation. Bill feels lost and stagnant even though he knows he is valued. Don't be like Bill.
29. Labels
30. "Be more confident"
31. "Be more confident"
32. "Be more confident" "Be open about what you don't know"
33. "Be more confident" "Bullshit more" "Be open about what you don't know"
34. – Stephen R. Covey, author of "The 7 Habits of Highly Effective People" “Most people do not listen with the intent to understand; they listen with the intent to reply.” Wrong-spotting
35. – Stuart T. Kent, author of this talk Wrong-spotting “Most people do not listen to feedback with the intent to understand; they listen with the intent to justify.”
36. Example
37. Example
38. Leveling Up
39. Leveling Up (As Giver)
40. Appreciate often (even for the everyday)
41. Suggestion
42. Suggestion
43. Suggestion
44. Suggestion
45. Suggestion
46. Coach details as you go
47. Suggestion
48. Suggestion
49. Leveling Up (As Recipient)
50. Growth-based identity
51. Suggestions • Target becoming an expert learner, not an expert do-er. • Seek a broader understanding of context ("why?"). • Ask questions about process as well as content ("how did you know to do that?").
52. Ask for what you need
53. Suggestions (Appreciation) • Make sure you are expressing your own appreciation (daily, at project retros, etc.). • Bubble up accomplishments, including your own, via your Small Council representative.
54. Suggestions (Coaching) • Ask questions constantly. "Always be chipping."
55. Suggestions (Evaluation) • (Re)read the manual section on Labs career progression. • Use 1-1s to ask for evaluation and high-level coaching. (“How would you summarize my accomplishments and progress in the past 6 months?”)
56. Leveling Up (Together)
57. Break labels down ("be specific")
58. "Be more confident" "Bullshit more" "Be open about what you don't know"
59. Clarify data, impact, and advice Data Label Advice Interpretation
60. Suggestions (giver) Proactively and factually describe: 1. the data (what actually occurred); 2. your interpretation (the impacts you observed); 3. specific, actionable suggestions.
61. Suggestions (giver)
62. Suggestions (recipient) 1. Seek an understanding of how and why the giver's data and interpretation differ from your own. 2. Avoid 'justifying' critical feedback right away. 3. Don't let advice be muddied by labels. 4. Appreciate!
63. Fin.
64. Feedback? http://sayat.me/stuart