Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Plugin Troubleshooting Guide
Search
takayukister
August 25, 2019
How-to & DIY
0
120
Plugin Troubleshooting Guide
Presentation slides used at WordCamp Iloilo 2019.
takayukister
August 25, 2019
Tweet
Share
More Decks by takayukister
See All by takayukister
WordPress-Meetup-Intro
takayukister
0
120
開発者こそドキュメント書くべきだ、みたいな話(仮)
takayukister
0
72
プラグイン開発の理想と現実 (GDPR 編)
takayukister
1
350
プロなら絶対避けるべき! WordPress 12の落とし穴
takayukister
0
270
アクセシビリティに対する WordPress の責任について
takayukister
0
1.9k
はだかの王様とネイキッド・ワンダーランド
takayukister
0
640
7 Lessons Learned from 10 Years of Plugin Development
takayukister
3
230k
誰でも使えるプラグインを作りたい – WordPress プラグイン開発者の視点で考えるアクセシビリティ
takayukister
1
230k
What is the Responsibility of Plugin Developers?
takayukister
3
230k
Other Decks in How-to & DIY
See All in How-to & DIY
파이썬 토룡신점 운영후기
lqez
0
480
GreenPAK 初心者向けハンズオン資料
aoisaya
2
600
Burnoutとの「対話」 〜 アジャイルコーチングを活用した、燃え尽き症候群を克服するスキル 〜 / Dialogue with Burnout by Using Agile Coaching Skills
hageyahhoo
0
120
JAWS-UGから学んだコミュニティの成功要因 (Success Factors)
awsjcpm
5
570
グローバルAWSユーザー コミュニティとJAWS-UG - JAWS FESTA 2024 in Hiroshima
awsjcpm
0
4.9k
苦いビールを避ける冴えたやり方
watany
2
440
How to make the Groovebox
asonas
2
1.7k
Why did my proposals get rejected?
okuramasafumi
1
750
【加筆修正版】ハードワークを支えるフィジカルとメンタルを構築る#rubymusclemixin 活動 #きのこ2025 #きのこ2025_b
bash0c7
0
270
M5Stackを使ってSズキの魔改造モンスターマシンを作ってみた
syumme01
0
220
JAWS-UG/AWSコミュニティ JAWS-UG おおいた
awsjcpm
2
2.8k
PlatformIO IDE用M5Stack定型コード環境の紹介
3110
1
610
Featured
See All Featured
The Web Performance Landscape in 2024 [PerfNow 2024]
tammyeverts
9
870
The Art of Delivering Value - GDevCon NA Keynote
reverentgeek
15
1.7k
The Myth of the Modular Monolith - Day 2 Keynote - Rails World 2024
eileencodes
26
3.1k
Exploring the Power of Turbo Streams & Action Cable | RailsConf2023
kevinliebholz
34
6.1k
Mobile First: as difficult as doing things right
swwweet
224
10k
KATA
mclloyd
32
15k
Building Adaptive Systems
keathley
43
2.8k
Building a Scalable Design System with Sketch
lauravandoore
463
33k
A Tale of Four Properties
chriscoyier
161
23k
What's in a price? How to price your products and services
michaelherold
246
12k
"I'm Feeling Lucky" - Building Great Search Experiences for Today's Users (#IAC19)
danielanewman
229
22k
Making Projects Easy
brettharned
119
6.4k
Transcript
Plugin Troubleshooting Guide
This is my profile page on WordPress.org. I'm a WordPress
plugin developer, and also engaged in many other activities in the community.
Fukuoka, Japan I'm from Fukuoka, Japan. Fukuoka is known as
the birthplace of Wapuu.
This is the world's first Wapuu cake. We made it
for WordCamp Fukuoka 2011.
This is Contact Form 7's plugin page on WordPress.org.
I have been maintaining this plugin for more than 10 years.
According to BuiltWith.com, Contact Form 7 has a 71% market
share in the “Feedback Forms and Surveys on the Entire Internet" category.
Because of its popularity, I constantly receive a lot of
support requests. Today, I tell you the secret of troubleshooting.
Troubleshooting in General
Troubles caused by WordPress core are very rare.
Most troubles are caused by its plugins and themes.
To find out which plugin is the culprit: •Try
deactivating all plugins at one time. •If the problem disappears, re-activate them one by one.
If you click on the "delete" link, the plugin will
try to wipe out all data related to it. If this is inconvenient for you, access the server via FTP and delete the plugin files manually. Be careful when you delete plugins
Cache might be connected to the trouble. Try
deleting all browser cache and page cache, and check to see if the behavior changes.
Some troubles are seen only when you are logged-in, or
when you are logged-out, and this information will be a useful hint to troubleshoot in many cases.
Getting Support from Community-based Forums
Don't send a direct message to developers to get
support. Many developers don't like to answer questions privately. Use public support forums instead.
Each plugin has a dedicated support forum on WordPress.org.
This screenshot image points to the "Support" link on a plugin page.
This is an example of a support forum for a
plugin.
At the bottom of the plugin support forum, there is
a form to create a new topic. Detailed information is necessary to get helpful support.
WP.org Support Forums are: •Volunteer-based Be polite and kind to
others. •Public forums Providing information publicly is needed.
Before using support forums, look through the Forum Guidelines
and FAQ on WordPress.org. Let's have a look at some of the topics.
Do Not Spam Don't do spammy activities on the forum.
Don't post comments for the purpose of promoting something. If you do that, you'll get a penalty.
No "Bump" Some users just post "Bump" with an attempt
to get attention for their forum posts. This will never work, and is prohibited.
No "Me Too" Don't hijack others' topics with a "Me
too" comment. It is rude to the original poster, and your problem is different from theirs in almost all cases.
Do Not Offer to Pay for Help Do Not Offer
to Work For Hire WordPress.org support forums are not a place to look for jobs or paid services.
If you are looking for jobs or paid services, use
jobs.wordpress.net instead.
Do Not Post About Commercial Products Posting about commercial
products is prohibited. The responsibility of support lies with the vendor of the product.
Do Not Post Sensitive Information Login ID and password,
email addresses, or any kind of keys or secrets should not be posted.
There are many other topics in the guidelines and FAQ.
Read them carefully and be a good forum participant.
Preventing Troubles from Happening
You can avoid troubles if you use trustworthy plugins only
✓ hosted on wordpress.org (100% GPL and free) ✓ maintained by experienced developers ✓ updated to the latest WordPress versions
Feedback is the most important factor in maintaining a quality
of software. Most commercial plugin and theme vendors can't get enough feedback in quality and quantity. Avoid them if you want to avoid troubles.
Thank you!