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Getting better at this "usability" thing
Justine Sanderson
November 17, 2005
Design
1
59
Getting better at this "usability" thing
A talk I gave to the Wellington Web Standards group .
Justine Sanderson
November 17, 2005
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Transcript
Intro Getting better at this usability thing Justine Sanderson |
Web Standards Group, Wellington 17 November 2005 © 2005 Justine Sanderson
The challenge
The desired outcome
None
Ethnographic Research
Ethnographic Research
Contextual Enquiry
Participatory Design
Prototyping
Usability Testing
Parallel track to ongoing development work Activities prior to development
Ongoing user familiarisation (‘urban safaris’) User Research ‘Generic’ personas Personas for target audience Study of patterns Usability tests to uncover specific usability issues Conversation tool Artifacts
Set aside a day a month
1. User Familiarisation Step out of your environment
'I don't know who discovered water, but it wasn't a
fish.' Step out of your environment
You are not the user you are not the user
hang out with people who don’t use a computer 8
hours a day
architect cleaner waitress policeman teacher gardener farmer midwife receptionist musician
builder marine biologist nurse florist photographer sales assistant nanny plumber sharetrader banana ripener accountant journalist coach politician student machine operator truck driver manager secretary
Urban safaris
Observing in context How do people actually use and experience
websites? How often do they use them? How satisfied are they? What are their wants and needs? What are their suggestions for improvement?
People do strange things on their computers
Passwords on post it notes
You do not have their undivided attention
Personas
Personas
Mood board
2. Ideation thinking of alternatives
Brainstorming Rules Defer judgment Encourage wild ideas Build on the
ideas of others Stay focused on topic One conversation at a time Be visual Go for quantity
Brainstorming session
Have a conversation with your team
Participatory Design: Card Sorting
Card Sorting Workshops “great exercise, I’d use this in my
own work!” “chance to get involved at basic level” “good to interact & hear how others in team were thinking”
3. Usability Evaluation …from the bottom up
Study Patterns
www.welie.com
Study Patterns
A C E G
4. UCD artefacts start a conversation with your team
Examples Reading and discussing scenarios Identifying opportunities for design Producing
a paper prototype Developing a picture use scenario Presenting design ideas Group discussions DIS Seminar – Melbourne – August 2004
Make the data real Walls – beyond whiteboards by Mark
Rettig (www.marcrettig.com/writings/rettig.walls.72dpi.pdf )
Make things together
Collaboration
So can you start using these techniques tomorrow?
It’s easy and it’s fun
You are not the user
There are a lot of techniques out there
You can learn about patterns
Start tomorrow!
thank you justine@userfaction.com
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