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Getting better at this "usability" thing

Justine Sanderson
November 17, 2005

Getting better at this "usability" thing

A talk I gave to the Wellington Web Standards group .

Justine Sanderson

November 17, 2005
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  1. Intro Getting better at this usability thing Justine Sanderson |

    Web Standards Group, Wellington 17 November 2005 © 2005 Justine Sanderson
  2. Parallel track to ongoing development work Activities prior to development

    Ongoing user familiarisation (‘urban safaris’) User Research ‘Generic’ personas Personas for target audience Study of patterns Usability tests to uncover specific usability issues Conversation tool Artifacts
  3. 'I don't know who discovered water, but it wasn't a

    fish.' Step out of your environment
  4. architect cleaner waitress policeman teacher gardener farmer midwife receptionist musician

    builder marine biologist nurse florist photographer sales assistant nanny plumber sharetrader banana ripener accountant journalist coach politician student machine operator truck driver manager secretary
  5. Observing in context How do people actually use and experience

    websites? How often do they use them? How satisfied are they? What are their wants and needs? What are their suggestions for improvement?
  6. Brainstorming Rules Defer judgment Encourage wild ideas Build on the

    ideas of others Stay focused on topic One conversation at a time Be visual Go for quantity
  7. Card Sorting Workshops “great exercise, I’d use this in my

    own work!” “chance to get involved at basic level” “good to interact & hear how others in team were thinking”
  8. Examples Reading and discussing scenarios Identifying opportunities for design Producing

    a paper prototype Developing a picture use scenario Presenting design ideas Group discussions DIS Seminar – Melbourne – August 2004
  9. Make the data real Walls – beyond whiteboards by Mark

    Rettig (www.marcrettig.com/writings/rettig.walls.72dpi.pdf )