Getting better at this "usability" thing

Transcript

1. Intro Getting better at this usability thing Justine Sanderson |

   Web Standards Group, Wellington 17 November 2005 © 2005 Justine Sanderson

2. The challenge

3. The desired outcome

4. None

5. Ethnographic Research

6. Ethnographic Research

7. Contextual Enquiry

8. Participatory Design

9. Prototyping

10. Usability Testing

11. Parallel track to ongoing development work Activities prior to development

    Ongoing user familiarisation (‘urban safaris’) User Research ‘Generic’ personas Personas for target audience Study of patterns Usability tests to uncover specific usability issues Conversation tool Artifacts

12. Set aside a day a month

13. 1. User Familiarisation Step out of your environment

14. 'I don't know who discovered water, but it wasn't a

    fish.' Step out of your environment

15. You are not the user you are not the user

16. hang out with people who don’t use a computer 8

    hours a day

17. architect cleaner waitress policeman teacher gardener farmer midwife receptionist musician

    builder marine biologist nurse florist photographer sales assistant nanny plumber sharetrader banana ripener accountant journalist coach politician student machine operator truck driver manager secretary

18. Urban safaris

19. Observing in context How do people actually use and experience

    websites? How often do they use them? How satisfied are they? What are their wants and needs? What are their suggestions for improvement?

20. People do strange things on their computers

21. Passwords on post it notes

22. You do not have their undivided attention

23. Personas

24. Personas

25. Mood board

26. 2. Ideation thinking of alternatives

27. Brainstorming Rules Defer judgment Encourage wild ideas Build on the

    ideas of others Stay focused on topic One conversation at a time Be visual Go for quantity

28. Brainstorming session

29. Have a conversation with your team

30. Participatory Design: Card Sorting

31. Card Sorting Workshops “great exercise, I’d use this in my

    own work!” “chance to get involved at basic level” “good to interact & hear how others in team were thinking”

32. 3. Usability Evaluation …from the bottom up

33. Study Patterns

34. www.welie.com

35. Study Patterns

36. A C E G

37. 4. UCD artefacts start a conversation with your team

38. Examples Reading and discussing scenarios Identifying opportunities for design Producing

    a paper prototype Developing a picture use scenario Presenting design ideas Group discussions DIS Seminar – Melbourne – August 2004

39. Make the data real Walls – beyond whiteboards by Mark

    Rettig (www.marcrettig.com/writings/rettig.walls.72dpi.pdf )

40. Make things together

41. Collaboration

42. So can you start using these techniques tomorrow?

43. It’s easy and it’s fun

44. You are not the user

45. There are a lot of techniques out there

46. You can learn about patterns

47. Start tomorrow!

48. thank you justine@userfaction.com

49. Flickr

50. Flickr new