Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Getting better at this "usability" thing
Search
Justine Sanderson
November 17, 2005
Design
2
160
Getting better at this "usability" thing
A talk I gave to the Wellington Web Standards group .
Justine Sanderson
November 17, 2005
Tweet
Share
More Decks by Justine Sanderson
See All by Justine Sanderson
How to Craft Compelling Calls-to-Action
titine
0
76
The mind has its reasons that Reason cannot know
titine
0
87
What the eye can't see - Auckland Web Meetup
titine
0
160
Analysing the results of a card sort
titine
0
99
UI design in practice
titine
1
78
User interface design in practice - University of Auckland Business School
titine
1
120
Usability in practice - tips from the field.
titine
0
71
Usability techniques
titine
2
160
Usability and user-centred design
titine
1
120
Other Decks in Design
See All in Design
Personal Story Sequence(WIP) - Younghoon Park
elrns88
0
260
ENEOS社事例|アプリ事業を加速させるデザイナーの取り組み / dx-eneos-design
cyberagentdevelopers
PRO
1
270
太田博三(@usagisan2020)
otanet
0
190
ピクシブにおける「ビジョン」の取り扱われ方 #pixivdevmeetup / 20240920
minamitary
1
1.3k
【Designship 2024|10.13】デザイン組織を進化させるための仕組み化の要諦
payatsusan213
1
560
ふわっとはじめるSSOT – SSOT for Communication Design
sekiguchiy
0
1.1k
Dreamia
elsh
0
170
私の困りごとと解決案 / My issues and proposed solutions
kubosho
1
290
トップデザインチームが描く、 2030年に活躍するデザイナー
hiranotomoki
2
2.5k
Осязаемый потребительский опыт. Ловим его за хвост с Картой процесса-опыта
ashapiro
2
220
アクセシビリティのはじめかた デザイナー編
tokimari
3
1.4k
デザイナー視点の体験設計とデザインレビューを事業部全員で体験するワークショップをしたお話
masayofff
3
210
Featured
See All Featured
The Art of Programming - Codeland 2020
erikaheidi
52
13k
Done Done
chrislema
181
16k
The Language of Interfaces
destraynor
154
24k
ReactJS: Keep Simple. Everything can be a component!
pedronauck
665
120k
Typedesign – Prime Four
hannesfritz
40
2.4k
Art, The Web, and Tiny UX
lynnandtonic
297
20k
Imperfection Machines: The Place of Print at Facebook
scottboms
265
13k
Facilitating Awesome Meetings
lara
50
6.1k
The Pragmatic Product Professional
lauravandoore
31
6.3k
Music & Morning Musume
bryan
46
6.2k
BBQ
matthewcrist
85
9.3k
Measuring & Analyzing Core Web Vitals
bluesmoon
4
120
Transcript
Intro Getting better at this usability thing Justine Sanderson |
Web Standards Group, Wellington 17 November 2005 © 2005 Justine Sanderson
The challenge
The desired outcome
None
Ethnographic Research
Ethnographic Research
Contextual Enquiry
Participatory Design
Prototyping
Usability Testing
Parallel track to ongoing development work Activities prior to development
Ongoing user familiarisation (‘urban safaris’) User Research ‘Generic’ personas Personas for target audience Study of patterns Usability tests to uncover specific usability issues Conversation tool Artifacts
Set aside a day a month
1. User Familiarisation Step out of your environment
'I don't know who discovered water, but it wasn't a
fish.' Step out of your environment
You are not the user you are not the user
hang out with people who don’t use a computer 8
hours a day
architect cleaner waitress policeman teacher gardener farmer midwife receptionist musician
builder marine biologist nurse florist photographer sales assistant nanny plumber sharetrader banana ripener accountant journalist coach politician student machine operator truck driver manager secretary
Urban safaris
Observing in context How do people actually use and experience
websites? How often do they use them? How satisfied are they? What are their wants and needs? What are their suggestions for improvement?
People do strange things on their computers
Passwords on post it notes
You do not have their undivided attention
Personas
Personas
Mood board
2. Ideation thinking of alternatives
Brainstorming Rules Defer judgment Encourage wild ideas Build on the
ideas of others Stay focused on topic One conversation at a time Be visual Go for quantity
Brainstorming session
Have a conversation with your team
Participatory Design: Card Sorting
Card Sorting Workshops “great exercise, I’d use this in my
own work!” “chance to get involved at basic level” “good to interact & hear how others in team were thinking”
3. Usability Evaluation …from the bottom up
Study Patterns
www.welie.com
Study Patterns
A C E G
4. UCD artefacts start a conversation with your team
Examples Reading and discussing scenarios Identifying opportunities for design Producing
a paper prototype Developing a picture use scenario Presenting design ideas Group discussions DIS Seminar – Melbourne – August 2004
Make the data real Walls – beyond whiteboards by Mark
Rettig (www.marcrettig.com/writings/rettig.walls.72dpi.pdf )
Make things together
Collaboration
So can you start using these techniques tomorrow?
It’s easy and it’s fun
You are not the user
There are a lot of techniques out there
You can learn about patterns
Start tomorrow!
thank you
[email protected]
Flickr
Flickr new