Hi there! ● Tutti (@tuttiq) ● From ⇒ ⇒ ● Major in Computer Engineering ● Software Engineer for ~8 years ● Manager @ Mercari, Director of Women Who Code Tokyo ● Engineering Office Team ● Diversity & Inclusion + Learning & Development
Diversity taken to the next level ● 40 different nationalities mostly on the Engineering Division ● Japan, and Eastern Asia in general, have some of the most traditional and homogeneous cultures ● People from almost all regions of the world: all americas, west, east and north europe, middle east, africa, south, southeast, west and east asia, oceania, etc ● No such thing as "everyone is kinda used to western culture" like I've seen in other places
Language barrier ● Only about 20% of Japanese people can speak conversational English ● Less than 10% can speak with business-level fluency ● Majority of the foreigners in Japan also speak English as a second language
Cultural nuances & expectations ● Mismatched definitions of subjective qualities: ○ Polite/Rude ○ Confusing/Clear/Obvious ○ Bold/Comfort Zone ○ Professional ○ High/Low quality ● Different expectations for roles & responsibilities
Trust & Dependability ● Assuming intentions (benefit of the doubt) ● Peer pressure vs. inspired collaboration ● Taking "the easy path" of siloed non-collaboration
Inclusion & Belonging ● Workspace infrastructure ● Accessibility, same access to information ● Safe space to address issues ● "Am I expected here?" We know every individual is different from another and we encourage and celebrate diversity. メルカリはそれぞれの人の個性や違いを認識し ダイバーシティを尊重し推し進めてきました 。
Stronger but inclusive values Dream big, take risks Involve stakeholders, deal with conflict ASAP Go Bold Mission focus Alignment and prioritization Empathy, teamwork All For One Always learning, continuous improvement Respectful and reliable, ownership Be A Pro
Stronger culture stance An open culture based on trust ● No excess rules to restrict employees ● Information is fundamentally open to all ● Everyone is expected to be responsible to think, act and make decisions on their own We are open-minded to flexibly accept change in an ever-changing environment. Trust & Openness A culture that fosters diversity ● Attract, develop, retain and empower diverse top talent from all over the world ● Create a fair and inclusive environment where everyone can thrive ● Understand the needs of our diverse customers and partners worldwide Diversity & Inclusion
Principles "on the wall" Changing your words, your careers site and your employee manual is not enough. You will only begin to shape culture if you live and breath your values everyday through your ACTIONS: ● Hire according to your principles ● Reward/praise (or give feedback to shift direction) ● Evaluate and promote the right behaviors/competencies
Processes & guidelines Can add objectivity and accountability to shape your culture. ● Culture fit interview guideline ● Value-based expectations per role/level ● Evaluation and promotion guideline
Training your employees (specially managers) ● Info session, round-table, Q&As, open doors ● Interactive workshops ● Bring the discussion to hiring managers
Supporting communication In-house translators and interpreters for meetings and docs In-house English and Japanese curriculums In-house diversity & communication trainings Global Operations Team Language Education Team Diversity & Inclusion
Cultural nuances & expectations Strengthening the culture, processes and guidelines. D&I trainings: ● Unconscious Bias Training ● Cross-cultural Communication Workshop ● Lunch & Learn
Cultural nuances & expectations Activities that reinforce and explain your culture. ● Go Bold Day ● Hackweek ● MVP Awards per value ● D&I events (Lunch & Learn, cultural night, etc) ● Sponsorships, PR
Thank you! Questions? Tutti Quintella https://tuttiq.me @tuttiq About Mercari Group: https://about.mercari.com Mercari JP: https://mercari.jp | Mercari US: https://mercari.com Free illustrations on this presentation by Freepik
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