Alex Crook - Reimagining ethnography during COVID with adults, kids and cars - Transcript

Covid-19 has been the catalyst for reimagining the way the ABC conduct design research. What we’ve learnt along the way (from planning, to conducting and analysing) has become grounded in our practice. Come and learn about the impact this has had on our processes, products and audience experience.

Transcript

1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c Da 2 T da , 18 Ma c 2021 Ca i ned b : Hila Cadd
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 9 g ea a familia i e el e i h all he diffe en i n and l . Ge in ch i h he end and ha e a ale a d a dem f . D n' be h ab a king f ne. S eah, he e' me i n ha ha e f lea ning ab all he diffe en hing ha a e he e. STEVE BATY: Tha ' nde f l. Thank e m ch, La en, enj e ening. LAUREN ISAACSON: Thank . Ha e a g d da . STEVE BATY: H e he m e g e ell. LAUREN ISAACSON: Me . STEVE BATY: O ne e en a i n i f m Ale C k f m he ABC. Ale ill be gi ing a ie in ha he ' e been d ing a he ABC ada in he e ime . Ale , elc me. Thank f j ining . ALEX CROOK: Hi S e e. Thank f ha ing me. STEVE BATY: I ill h , hen ' e ead . ALEX CROOK: Fan a ic. And hank La en. Tha a ch a c m ehen i e e ie . I eall l k f a d l king in ha in m e de ail. I'll ha e m c een n . Le me kn if - i ha all h ing ka ? STEVE BATY: Ye , i i . Thank . ALEX CROOK: Fan a ic. Oka . S I ld like begin b ackn ledging
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 10 and a ing m e ec he Gadigal Pe le f he E a Na i n, he adi i nal c dian f he land n hich I am n da . I al ackn ledge he adi i nal c dian f he a i land n hich e all k da and he Ab iginal and T e S ai I lande a ici a ing in hi c nfe ence. I'd al like a m e ec hei elde a , e en and eme ging. I'm Ale C k and I'm he d c e ea ch lead a he ABC, and ha and f he A alian B adca ing C a i n. H e' e had e-imagine e hn g a h in diffe en c n e and h e' e lea n al ng he a ha bec me g nded in ac ice. S I e ee he de ign e ea ch ac i i ie ac all digi al d c hing like he ABC kid a , i ie , ABC li en a and eb i e , h me age, JJJ a , am ng he ne . I a ed in hi i i n a fe m n h bef e he fi COVID l ckd n. S n nl a cial di ancing g ing change he a e e ea ched, b i a al changing he a e le e e in e ac ing i h d c and c n en a m e e le ned he ABC digi al d c han e e bef e, e kne e had c n in e c nd c ing e ea ch b e an ed minimi e COVID' im ac a m ch a ible, e h gh . H did e ada hi h ge change hile ing kee e ea ch and de ign n ack? The e e e a n mbe f e ea ch g am c ming ha in l ed m e han a em e face- -face Z m in e ie , al h gh he ha e bec me a a le e ea ch me h d l g . We need a b a nde and ad l ' and child en' beha i . M ch f ha f ll ed a h gh e e imen ing i h diffe en d c and a dience membe nde and ha he be a e e c nd c di c e c n en and abili e ea ch. S me f he h man cen ed de ign e i n e a ked nde ed n, e-a ked en n f m a ach.
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 11 F e am le, h ill e le feel being in e ie ed n . Wha d e need c n ide . H d e c ea e a ace b e e and li en and lea n f m e le. Wha ma e ial , l , echni e ill hel elici e le' h gh , feeling , beha i , all d ne em el . And h d e ha e and e idea i h he . La l , h d e lea n, edefine, ada h gh hi ce en e ha e c n in all im e. We ha e been c ea ing ne a , ing hing ee ha k and ha d e n' . Wha eme ged i i h being e ic ed he all f a e ea ch lab and e le' ched le, he ni c ea e m e in e e ing e ea ch me h d l gie a e. The c n ened and i h ha he abili eak i h a g ea e di e i f e le ac A alia eme ged. He e i a na h f he lace e ha e been able acce . T da I'm g ing ake h gh ca e die , a ne l king a e hn g a h die i h child en. De i e he e being man i i e em e e ing he e a e ba ie e had k , ne f hich i h c nd c abili e ing. La en ha j e lained me g ea l ha a e he e. O fi f a in hi a g ing be d ing hi i h he ABC kid a i e en he addi i nal challenge f h engage i h child en age i n Z m i h a ange hil ing b e e h he na iga e. The fi e a e me h me k. We needed me back . Thi in l ed f n ac i i ie and I kn f n and h me k migh nd like an m n f me b e an ed make i f n f a en and child en, a ell a aigh f a d a ible. O aim a all child en and a en and ca e in e ac i h he eal a in an ac al en i nmen a a ime ha i ed hem and ec d hei finding in a c le f a . The fi a a in a la f l a . All child en c n ib e he e e had face f diffe en e e i n he e he c ld ci cle he ne ha he fel be a eflec i e f hei e e ience. The
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 12 ec nd a a ha e a ked a en di c e el film hei child a he in e ac ed i h he a . We ga e hem i f ha a and ha n a . We an ed he a en and ca e be hem el e . We didn' an hem be an in e ie e . A a ide n e e made e all a en e e c mf able and c n en ed filming hei child en. S I ill n h in a 90 ec nd ide f ne f a ici an Jack and hi m m a he in e ac ed find me hing a ch ge he . See if can me f he b e a i n lined n he igh -hand ide he e. I like Bill , h d . I like Bill be e han Pe e Pig a he m men . I ha e a ched hi ne. Tha ' called bing . Thi ne' , and hi ne' me. Oka . I an d bing beca e ha ' hi name. Oka . Wha ' hi name. Bing . I bing ill he ame. N , i ' hi b he ' name. I hi an ad? Ye . Oh. Beca e I e ed ha . Le ' b h a ch i . T n i a bi . Al h gh Bl e i a g ea h , I ill admi I a ched he h , a can ee Jack a ne f elde child en a i ea ld he a able a ic la e a l f hi e e ience. He alm na all f ll ed a hink al d c l. The e e e n he nge age ide he e en' a cal a Jack. We lea n a l h gh b e a i n hich eall
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 13 held in g d ead i h he nge a ici an . The h me k had ided in igh in h child en e e in e ac ing i h he a . We kne c n e a i n ld hed m e ligh , b e e e eall n e h b e ing and in e ie ing he child en b Z m ld n and he he e ld lea n en gh f m i . The h me k had been back . S e kicked ff he in e ie i h he a en , e laining ha e ld be child led. We f ll ed hei c e and adj ed hei c mm nica i n le . S me child en didn' an eak a fi , he j an ed i , li en and a ch a hei a en alked . Whil he g di ac ed i h la ing d ing me hing el e and didn' la m ch a en i n in he beginning. Then h e ha e e immedia el engaged and ha ge a ed and ge cha ing i h . A e cha ed he a en , he child en ld bec me a ea e i h e ence i h all h e c mm nica i n le . And man e e eage engage i h and hen e en all f ge ha e e e e en he e. Af e all, hen a en e e cha ing ha a fan a ic a kee he child en en e ained han hand hem he ABC a , hi a bec ming a m e na al engagemen . S ha did eme ge a ha e ended c nd c ed a em e e hn g a h . Man f he a en cha ed n hei h ne able and hil alking he ld fli he di ec i n n he came a. Sh ing h he in e ac ed i h he a and a ched a i h . Thi enabled c n in e eaking i h he a en hil b e ing he child en a he ened, c lled and na iga ed he a . We c ld ee ha he ch e, h l ng he e e a ching f , he e n he c een he ld e . Ma be he ld c me f he a , g me he e el e n he h ne. The child en e e nfa ed b hei a en alking and n f c ed n being b e ed. We e e able b e e hei eal life
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 14 in e ac i n in he eal life cena i in hei n en i nmen i h hei n echn l g i h inhibi ing hei na al beha i b h ical e ence. S ha e had ini iall emba ked n a j c nd c a abili e nde and h he ne a a being ed. T ge he i h he h me k, e e e n able im lemen hei change he e l addi i nal ne b i al in i ed ne idea ha ha e g ne n fill d c ad ma f he ne 12 m n h . S ha lea n i ha e en hen i i ible h ld he e e i n in e n, ha e achie ed he e i me hing e ill c n in e ili e be nd COVID. S me f i and kee ing child en' f c a e ide h me k i a g ea back , l i enable e le c nd c an ac i i in a ime and lace eflec i e f hei ac al age. Make e ha h me k i f n and engaging. Y d n' an d i a he end f he da hen he ' e e ha ed. I ' al g ea if ible if can ha e me back . I j ha en ha e a la ic nake he e engage he child, ma be di ac hem f m feeling h ge hem ha e alk ab me ha he a ic la l like. N f a c m le e i ch f gea , I'll g n a , all ab e l ing in-ca li ening. An he challenge e had a e l e h in-ca echn l g ch a A le ca la a im ac ing h e le e e li ening in he ca . F h e h migh be nfamilia i h A le ca ec lia and and id a , i ' echn l g ha gi e he abili afel e h ne hile d i e. Y can make ecei e call e , e i ha ... and hi echn l g i a ing change h e le a e li ening and he le f adi in he ca . S e an ed nde and h he ABC migh ada he e change and iden if an ni he e en f m a d c and c n en e ec i e. We needed d c i h e le and b e e hei beha i and
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 15 habi a ell a nde and hei ela i n hi and e e ience i h a ed h hil in he ca . We had l f e i n . Wha echn l g a e e le ing. Wha a e he li ening ? Wh d he ch e ha he d ? Wha infl ence hem? H d e e ea ch e le in hei ca li ening a di d ing COVID. If COVID hadn' been a fac e'd ha e h ed in ca i h e le, en ime i h hem n diffe en j ne nde and hi d namic and infl ence. We had g he ni fi hand b e e ha he e e d ing and hen n ick he h . B e c ldn' d ha e decide a ach i ge a in-de h a ic e a ible. Fi e c nd c ed dia die i h e le ac A alia incl ding ng ingle e le, m e e abli hed lde fe i nal , familie i h ng and elde child en. We e a n mbe f ac i i ie e ched e a 7-da e i d, en ing e g ha mi f m ning, af e n n and e ening a ell a he eekend e ec i e. Pa ici an had he ni ec d hei beha i , ac i i ie and e e ience e ime and in hei n d . The l ngi dinal na e f he d ided i h l f in igh in he diffe ence in li ening ha cc ac ime, da and en i nmen and e ldn' ha e g ha f m m e adi i nal e ea ch. S i ended being he be echn l g i h ge ing in he ca . Sec nd, e c nd c ed in e ie i h man f h e dia d a ici an e c ld be ha he can ken ab and ec ded and nea h me m e angible ali ie f li ening, ch a he m i a i n ha emana e f m li ening and can infl ence h and ha e li en . We al ke a handf l f ca ale e le ge an he e ec i e, ge hei ini n n ha e le a e l king f hen he b a ca , a ic la l hen i c me en e ainmen . The hel ed nde and he end and he e c n me a e in e m f ad ing hi
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 16 ne echn l g , he he e le a e emb acing e i ing i me he e in be een a ell a nde anding if ca la and id ha bec me he n m and ge a li le in igh in ha he ca man fac e a d ing in he inn a i n ace. The e ha e hel ed e eal he f agmen ed na e f e le' in-ca li ening. The ada man diffe en fac , all f hich infl ence e le' a di e e ience. The e i n ne e a f li ening. In he backg nd f he lide he e i a e gh e i n f a ma e a ed b ild. I ke g ing, became mamm h and c m lica ed, dem n a ing he c m le i . The ma e en all g c ea ed like a eci e b k, i h ed he diffe en c mbina i n f fac c ea e diffe en li ening e e ience , gi ing i e en ial d c and c n en ni ie . We ldn' ha e g hi e if i hadn' been f he dia die and eaking he ca ale e le. A ' e een f m he e die , in he kid abili e ea ch and e l ing in-ca li ening beha i , COVID-19 ha been he ca al f e-imagining he a he ABC c nd c de ign e ea ch and ha e' e lea n al ng he a ha n been g nded in in i ac ice. H ef ll migh ee me f he e change e he c ming m n h . Thank f li ening. STEVE BATY: Thank , Ale . Tha a fa cina ing. I'm ama ed ha he e ing e e able d i h he nge a dience, ha ' inc edible. ALEX CROOK: Ye , be c m le el h ne e e e fl ing b he ea f an , i ked nde f ll and alm be e han ha ing hem in a e ea ch lab i h . We e e eall f na e ha i all j came ge he .
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 17 STEVE BATY: Yeah, I can imagine he e ld be all f benefi c n in ing d i ha a in he f e n ha ' e g a g d handle n i . Tha ' g ea . ALEX CROOK: Ab l el . STEVE BATY: Tha ' nde f l. Thank e m ch. Tha ' been eall e in e e ing. ALEX CROOK: G ea . Thank , m lea e. STEVE BATY: O ne e en a i n c me f m S e hanie, ne f he challenge and ne f he hing ha e l e ee hen e' e c nd c ing e ea ch, e l e ge akeh lde in l ed. We l e ge he e le a ching ha e' e d ing, i ' n al a ea and i ' e en ha de me ime hen e' e all ing em e echn l g . S hi S e h, h a e ? STEPHANIE LAMONT: G d. STEVE BATY: I'll hand e . STEPHANIE LAMONT: I'll j ha e me c een. J bea i h me e e ne. Can e e b d ee ha ? STEVE BATY: Tha i king. Thank . STEPHANIE LAMONT: Thank . S ab ha i e e ne eeing