The NextStep story: Young people, digital self-help and better mental health outcomes

Transcript

1. The NextStep story Young people, digital self-help and better mental health outcomes Nadine Raydan | UX Australia 2019 Product Manager, ReachOut PhD candidate, RMIT
2. ReachOut is for young people, parents, schools. ReachOut provides information, digital mental health tools and apps and a peer support platform to help all young people be happy and well. ReachOut
3. “It can be really overwhelming to figure out how to get help on your own, especially when some days it's almost impossible to even get out of bed, and this tool lets you figure out your next step without even having to get out of bed. It brings a bit of independence and power right when you need it most.” - Research participant “I thought it was really good for someone who was not operating at full capacity. Like they might have whatever inhibiting their ability like for me it’s major depression and it kind of blocks my higher thinking. So, not always, but I can’t remember things and I don’t have very good recall and I can’t understand particularly complex things even though I should be able.” - Research participant
4. Make a digital product to facilitate help-seeking among young people. Need Meet NextStep
5. Your next step in 1 - 2 - 3 - 4
6. - Evidence based - Participatory design with young people - Peer reviewed journal articles - Evaluation: pilot + RCT - Behavioural data Sometimes in recovery you feel stuck where you are and don't know what to do next to break out of that funk, and NextStep has helped me many times to figure out how to break free from that cycle. It's not just for the first step, it can be for whatever stage you need it to be for. It wasn’t exactly straight forward. I probably wouldn’t want to do all of this; I’d probably be a bit edgy. Maybe if you give more of an idea about what the whole things about. If I was freaking out and needed help quickly, this might not be the way to go as the list is quite long. Guide me, but don’t tell me what to do. It's really good how it lists lots of topics you may be struggling with. Sometimes you're not even sure how to put things into words and this really helps with that. I liked how it had more issues than I expected that were very everyday and not necessarily mental illness. Interesting + Relevant
7. - Help more young people - Onboard with care - Get young people from 1 > 2 - Get more young people to personalised support options UX challenges + Complex considerations - Help young people stay anonymous - Protect young people’s privacy - Help young people keep/delete their session data - Mitigate potential harm in language and design
8. Help more young people navigate their next step(s) from ReachOut.com Discovery From hidden to everywhere
9. Anonymity and privacy A pin of one’s own Make NextStep more human interactive engaging safe to use. Anonymity and protecting young people’s privacy.
10. A long list of scary thoughts Search and filters From a “long list of scary thoughts” to search, filters and pinned selected symptoms.
11. How might we personalise an experience without alienating data privacy literate young people? HMW make NextStep more … Personal
12. Mitigate harm Escalate
13. Mitigate harm Reduce ambiguity
14. This is awkward Pause. Reflect.
15. Need: to be accessible to young people who prefer not to read. “The emojis are good, they represent emotions well.” - Research Participant How much does this affect me? Nondescript emoji face
16. - Launch - Set a good baseline for behavioural data against our assumptions - Iterate - Integrate with partners to reach more young people Next steps
17. - Experience design studio - https://nightjar.co/ Thanks to co-creators Also nadine@reachout.com - ReachOut Digital team - Reachout Service Delivery - ReachOut Research