UX14 - CX: From Research To Journey Mapping (Harikrishnan Menon)

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October 10, 2014

UX14 - CX: From Research To Journey Mapping (Harikrishnan Menon)

the talk will answer the questions like
What is CX and its Business impact
Design thinking approach to solve CX challenges
CX Process overview
How to do CX Research
Customer Journey mapping
Analysis of touch points
some case studies
and lots of interesting CX Stories from the field.

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uxindia

October 10, 2014
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