Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, I will introduce systems-thinking concepts that are of practical use to UX strategists in their day-to-day planning, organizing, and influencing. I discuss businesses as systems, or holoarchies, and introduce some simple, yet powerful tools for analyzing organizational stakeholders and creating influencing strategies. Finally, I present UX itself as a meme for driving organizational renewal through innovation.
Please join me to learn how to transition from being an impotent, passive, holon subordinate to a regime-altering butterfly.