UXINDIA 2015- Change three little things and create products that everybody likes (Adam Egger) by uxindia

I will show you how three small changes in the development process can have a huge impact on the product quality and make everyone feel good: the end users, product managers, developers and designers.

Transcript

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2. ©2015 Software AG. All rights reserved. Adam Egger Director of UX at Software AG @bdam Change three things, Create products that everybody likes
3. 4 | "Design is too important to be left to designers“
4. 5 | "Design is too important to be left to designers – it needs to be put into the hands of everyone" — Tim Brown, CEO at IDEO
5. 6 | • Developers • Product Managers • User Experience Specialists • Quality Engineers • Consultants • Supporters • Customers Collaborate
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7. 8 | • Developers • Product Managers • User Experience Specialists • Quality Engineers • Consultants • Supporters • Customers Collaborate
8. 9 | Collaborate 1
9. 10 | Development Process Design Feature Development
10. 11 | Stop thinking about how you can make the product better Start thinking about how you can make your customers more successful — Jeff Bezos, CEO Amazon
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12. 13 | If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions. — Albert Einstein
13. 14 | Development Process Design Feature Development
14. 15 | New Process Identify Problem Find Solution
15. 17 | Understand Users Describe Pain Create Solutions Test Prototype Identify Problem Find Solution
16. 18 | Understand Users
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19. 25 | Contextual- Interviews 5-Whys Understand Users Describe Pain Create Solutions Test Prototype Identify Problem Find Solution
20. 26 | Describe the Pain 2
21. 27 | Describe Pain
22. 28 | Eclipse perspective + several views
23. 29 | AFTER: No GUI!  BEFORE: Eclipse perspective + several views
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26. 33 | Understand Users Describe Pain Create Solutions Test Prototype Identify Problem Find Solution Contextual- Interviews 5-Whys Brainwriting KJ-Method
27. 34 | Design Solutions
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29. 37 |
30. 38 |
31. 39 | Contextual- Interviews 5-Whys Brainwriting KJ-Method Understand Users Describe Pain Create Solutions Test Prototype Identify Problem Find Solution Crazy 8s Storyboards (Super-) Votes
32. 40 | Test Prototype
33. 41 | Powerpoint
34. 42 | POP – Prototyping on Paper
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36. 44 | The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
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38. 46 | If I had asked people what they wanted, they would have said faster horses. — not Henry Ford
39. 47 | Get every member on the team to spend two hours every six weeks Watching Your Users and you'll likely have a great user experience appear before your very eyes.
40. 48 | Watch Your Users 3
41. 49 | Contextual- Interviews 5-Whys Brainwriting KJ-Method Understand Users Describe Pain Create Solutions Test Prototype Identify Problem Find Solution Crazy 8s Storyboards (Super-) Votes Prototyping Thinking Aloud
42. 50 | "This was enjoyable." "It adds a new dimension to the work of a UI developer." "The idea can come from anybody…" "It was three days of fun filled learning where we were convinced that this would definitely change the way products are developed right now …" "In just 2 days we created a completely new UI approach that we would also be able to deliver in probably not more than 3 month time." "This is not yet another workshop - This is important for every product. " "I always struggle to explain my thoughts to others - for the first time I could see the non-designers and the UI designers speak the same language in the workshop."
43. 52 | Collaborate Describe the Pain Watch Your Users 1 2 3 Ask me anything @bdam