Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Voices – Bridging Two Generations

uxindia
October 25, 2019

Voices – Bridging Two Generations

UXINDIA2019: India's biggest international conference on User Experience Design which is being celebrated on Sep 9, 10 & 11 at Novotel HICC, Hyderabad.
www.ux-india.org/uxindia2019
#ux #uxindia #uxindia2019 #designthinking #uxi19 #uxconference #umodesign

uxindia

October 25, 2019
Tweet

More Decks by uxindia

Other Decks in Design

Transcript

  1. The ageing world Concern Objective In 2015 • The number

    of people in the world aged 60 years or over - 901 Million • One in eight people worldwide was aged 60 years or over In 2030 • The number of people in the world aged 60 years or over - 1.4 Billion • One in six people worldwide will be aged 60 years or over By 2030. In 2050 • The number of people in the world aged 60 years or over - 2.1 Billion • One in five people worldwide will be aged 60 years or over Prepare Test Deliver Timeline
  2. The ageing world – Emotional Illness Concern Objective Given the

    trend of population aging in India, the elderly population faces a number of problems and adjusts to them in varying degrees. These range from the lack of an assured and sufficient income to support themselves and their dependents, to ill health, absence of social security, loss of social role and recognition, and the non-availability of opportunities for creative use of free time. Emotional Illness: Is a psychological disorder characterized by irrational and uncontrollablefears, persistent anxiety, or extreme hostility. Prepare Test Deliver Timeline
  3. The ageing world - Emotional Illness – Process Concern Objective

    Interviews Results Direction Prepare Test Deliver Timeline
  4. The ageing world - Emotional Illness – Process Concern Objective

    Prepare Test Deliver Timeline Concept Breakdown Intergenerational Programming: These programs bring together children/youth and older people for mutual benefit. Planning, using evidence based practices, and evaluating outcomes are integral to build and sustain such programs. Phase 1 Conditioning Programs Phase 2 Intergenerational Program Phase 3 User Interviews (Feedback)
  5. Future Scope The Bigger picture beyond social cause PROPAGATE Awareness

    Video Highlighting the Need by documenting the pilot workshop conducted ADVERTISE The ageing world - Emotional Illness – Process Concern Objective Prepare Test Deliver Timeline Deliverables The System Identification of Stakeholders and their Motivations REALIZE
  6. The ageing world - Emotional Illness - Process – Members

    Concern Objective Mr. Subodh Das Director SoS Children’s Village, Mirza, Guwahati Mrs. Vibha Kalita | Mrs. Anita Chowdhury Admin Owner Amar Ghar, Pathar Quarry. Guwahati Prepare Test Deliver Timeline
  7. Concern Objective THE GAP: Emotional Illness is under-identified and often

    medicalized by health-care professionals. The stigma surrounding this makes the elders reluctant to seek help or communicate the same. THE BRIDGE: To rekindle the bond between elderly and the young through social innovation. To create new interactive patterns which will help in aligning the emotional needs of the Elderly and Children for mutual benefits. Conducting a pilot program through a tie-up between an Orphanage and Old Age Home The program would include a series of workshops, through which the future scope of the project could be proposed Primary Objective Prepare Test Deliver Timeline
  8. Concern Objective THE HUMAN CONNECT The secondary goal of this

    project was to focus on the human connect and use technology only to assist the scope. Conceptualizing new social interaction patterns and proposing a scalable idea. Primary Objective - Secondary Objective Nuanced understanding of the lives of patrons in old age homes in a qualitative manner. Drawing patterns and inferences from the fieldwork to identify opportunities for design. Prototype and test the design with stakeholders and experts To design a service/system/product based on the findings from fieldwork, identification of patterns and redefining the problems. Propose a framework or guidelines for the future scope of the project Prepare Test Deliver Timeline
  9. Concern Objective THE COMMUNITY The long term vision of this

    project is to build a community of conscious and sensitive young individuals. People outside the system can contribute and also create a network amongst themselves The proposed framework will connect individuals willing to pitch as volunteers or facilitators into the system The facilitators could keep on changing, whilst the connection between specific old age homes and orphanages shall remain intact, thus creating a long term bonding between the patrons Evidence based practices will be used which support Intergenerational Programming, for maximum success rate of the pilot Primary Objective - Secondary Objective - Stretch Objective Prepare Test Deliver Timeline
  10. Concern Objective Premise Intergenerational programs bring together children/youth and older

    people for mutual benefit. Effective intergenerational programming is powerful, and yet it does not always come naturally. Working with young children and frail elders presents unique developmental and generational challenges as well as opportunities. Intergenerational opportunities help in the following manner: • Foster community capacity • Sense of collective competence • Shared responsibility Important benefits: • Positive effect on mood and engagement among frail elders. • Benefits of choice, initiative, and autonomy and reduced instances of disengagement for elder participants . • Benefits for children such as increased comfort around persons with disabilities, receiving individualized attention, and sense of purpose • Beyond the old/young participants, other shared site stakeholders benefit from intergenerational programming like enhanced staff morale and community relations. Prepare Test Deliver Timeline
  11. Concern Objective Premise – Journey Prepare Test Deliver Timeline It

    was an introductory session where we needed to familiarize ourselves with the children from the orphanage who would later be participants for the intergenerational workshop (in Phase 2). Preparations included: • Coordinating with SOS Administration for fixing a date for the workshop • Creating a briefing document for the volunteers describing the activities and schedule. • Brainstorming and creating prototypes of games with the students of Game Design elective Phase 1 Conditioning Programs Users (47) : Children – 6 to 10 Yrs Volunteers (6) : Students - 22 to 28 Yrs Location : SOS Children’s Village, Mirzapur Phase 2 Intergenerational Program Users (47) : • Children - 6 to 10 Yrs • Elderly patrons - 65 to 80 Yrs Volunteers (3+1): Students - 22 to 28 Years + Coworker from orphanage Location : Amar Ghar, Pathar Quarry Phase 3 User Interviews (Feedback) Users (12) : • (4) Children • (4) Elderly patrons • (4) Administration & Staff Location : • Amar Ghar, Pathar Quarry • SOS Children’s Village, Mirzapur
  12. Concern Objective Premise – Journey Prepare Test Deliver Timeline This

    phase involved the 2nd round of workshops conducted at the old age home. Kids from the orphanage (who participated in Phase 1) were taken there for the further set of activities that promoted interaction between them and the patrons of the old age home. Preparations: • Developing the plan • Selecting the Participants • Determining the Activities and modifying them • Preparing for the activities and later evaluating them • Coordinating with SoS (Orphanage) Administration for transportation Phase 1 Conditioning Programs Users (47) : Children – 6 to 10 Yrs Volunteers (6) : Students - 22 to 28 Yrs Location : SOS Children’s Village, Mirzapur Phase 2 Intergenerational Program Users (47) : • Children - 6 to 10 Yrs • Elderly patrons - 65 to 80 Yrs Volunteers (3+1): Students - 22 to 28 Years + Coworker from orphanage Location : Amar Ghar, Pathar Quarry Phase 3 User Interviews (Feedback) Users (12) : • (4) Children • (4) Elderly patrons • (4) Administration & Staff Location : • Amar Ghar, Pathar Quarry • SOS Children’s Village, Mirzapur
  13. Concern Objective Premise – Journey Prepare Test Deliver Timeline This

    was a feedback session where the users were interviews for the following: • Draw conclusions on the pilot project • Gain insights for the future scope • Collect footage for the Awareness Video Preparations included: • Transferring the artifacts arising from Phase1 to the old age home • Preparing questionnaires for Stakeholders and Subject Matter Experts Phase 1 Conditioning Programs Users (47) : Children – 6 to 10 Yrs Volunteers (6) : Students - 22 to 28 Yrs Location : SOS Children’s Village, Mirzapur Phase 2 Intergenerational Program Users (47) : • Children - 6 to 10 Yrs • Elderly patrons - 65 to 80 Yrs Volunteers (3+1): Students - 22 to 28 Years + Coworker from orphanage Location : Amar Ghar, Pathar Quarry Phase 3 User Interviews (Feedback) Users (12) : • (4) Children • (4) Elderly patrons • (4) Administration & Staff Location : • Amar Ghar, Pathar Quarry • SOS Children’s Village, Mirzapur
  14. Concern Objective Premise - Journey - Planning Prepare Test Deliver

    Timeline Phase 1 Conditioning Program • Coordinating with SOS Administration for fixing a date for the workshop • Creating a briefing document for the volunteers describing the activities and schedule. • Brainstorming and creating prototypes of games with the students of Game Design elective
  15. Concern Objective Premise - Journey - Planning Prepare Test Deliver

    Timeline Phase 2 Intergenerational Program This phase involved the 2nd round of workshops conducted at the old age home. Process: • Developing the plan • Selecting the Participants • Determining the Activities and modifying them • Preparing for the activities and later evaluating them • Coordinating with SoS (Orphanage) Administration for transportation
  16. Concern Objective Premise - Journey - Planning Prepare Test Deliver

    Timeline The activities were based on the Following objectives: • Interact / Communicate (Verbal / Non Verbal) • Work as a team/cooperate SOCIAL • Be generative / Nurturing / Helping / Caring • Have personal choice / Make Decisions • Reminiscence/Reflect • Take initiative • Be creative • Enhance self-esteem/ pride in accomplishment PSCYCHOLOGICAL • Exercise motor skills PSCYCHOLOGICAL • Stay on task / Complete an activity • Learn new terms / skills PSCYCHOLOGICAL
  17. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Prepare Users (47) : Children – 6 to 10 Yrs Volunteers (6) : Students - 22 to 28 Yrs Location : SOS Children’s Village, Mirzapur
  18. Concern Objective Test Deliver Timeline Ice Breaking Activities: These can

    be an affective way of starting a session or team-building event. I chose five games from a library of established games by Activity Village (UK), which offers teachers, parents and children from all over the world many hundreds of free craft ideas, games and information. Phase 1 - Phase 2 - Phase 3 Great Wind Blows A game that involves a bit of movement, a bit similar to Musical Chairs. This game can help break the ice and help participants get to know each other a bit better. • We arranged the chairs in a circle, facing the middle. • All the children were made to sit down. • A volunteer stands outside the circle and calls out "A great wind blows for everyone who....", fills in the blank with a statement that will affect some of the group. • Anyone who is affected must stand up and find another chair which is at least 2 chairs away from their own. • If a large group of children stand up, the adult should quickly remove one of the chairs from the circle as soon as the kids stand up and begin moving. • Any child who cannot find a chair moves outside the circle and helps the adult come up with ideas for the next "great wind blows". Prepare
  19. Concern Objective Test Deliver Timeline Ice Breaking Activities: Phase 1

    - Phase 2 - Phase 3 Find your partner Great for pairing up children at the beginning of any activity, and for breaking the ice • Wrote same names on two pieces of paper well in advance, choosing well known partners that will be recognized by the children. • Pinned a name to their backs. • At our signal, the children mingled with each other, asking questions about themselves which can only be answered by a "yes" or a "no". • While trying to guess who they are, they should also be looking out for their possible partner. The Line Up Game It is a really fun ice breaker game which works well in a school or group setting, but also makes a super mixed-age gathering. • Separate everyone into teams, 5 or 6 per • One person is the caller. He calls out "Everyone please now line up ..." and fills in the blank with a statement such as who’s has a little brother, who’s likes (celebrity), who’s name starts with the letter (…), etc. • All the players race to find the right order and shout when they are finished. Prepare
  20. Concern Objective Test Deliver Timeline Ice Breaking Activities: Phase 1

    - Phase 2 - Phase 3 Two Truths and a Tale This is an old game which has been popularised on radio and television over the years. This version makes a simple ice breaker game for older children, who will enjoy trying to fool the other kids. • One child starts by telling the group two truths and one lie about himself, in any order. • He must try to mix them up and use a "poker face" so that all three could be believable "truths". • The other children try to guess which was the lie. Wipe Smile off Face Best played with a large group of kids. It works with any age, but is better when the children are young. • Sit round in a circle. Youngest starts. • He smiles his widest, silliest smile at everyone round the circle, trying to make someone else giggle or laugh. • He gets a point for everyone who can't keep a totally straight face. • After a while, he uses one hand to literally "wipe" the smile off his face, and hand it to the person next to him, and so forth passes it on. Prepare
  21. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Game Design Session This was the second session. It comprised of the structured educational games created in collaboration with students studying Game Design as an elective. They became the facilitators for their individually created games. It started after a small team meeting to decide how to segregate the kids into groups and assigning ourselves as volunteers. Game 1 A board game was conceptualized which involved strategy and individual play. The objective was to reach from one end of the board to the other using only limited number of maneuvers. Game 2 This was an educational game which involved the learning of elements from the periodic table through play. There were cards with Elements and their atomic masses. The objective was to trade the cards and make compounds out of a combination of certain cards in order to reach the highest sum of atomic masses. There was a reference table provided to know the possible compounds that could be formed. The cards also had general information about the said element on the backside. This proved to be a useful and informative session in which it was observed that the kids were relying of basic mathematics to reach their objectives. Prepare
  22. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Closing Session This was the final session for the day. It was structured in a manner to lead to Phase 2 which was to be planned later. The session was divided into 2 parts: • First was a tactile session of planting small saplings into mini planters. • The second part was where the kids were encouraged to write postcards to their “Future Friends” • Both these articles were collected as memorabilia/gifts that were transferred to the Old Age Home. Prepare
  23. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Closing Session Planting Session: Children were provided with individual potters and saplings. After a brief demonstration given by the gardener at the orphanage, the activity started, where all the children planted the saplings into pots. They got to keep some of the planters and the rest were shifted to Amar Ghar (Old Age Home) as gifts from the children to the elder prior to their going there for Phase 2 of this experiment. Postcard Writing: In this last activity for the day, children were to write postcards to their “future friends” explaining about how their day went. They had to address the letters to the patrons at the old age home by salutations like “Kaka Kaki” (Grandpa/Grandma). Many of the children depicted their day through illustrations about the games they played during the day. Prepare
  24. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Overview: This phase involved the 2nd round of workshops conducted at the old age home. Kids from the orphanage (who participated in Phase 1) were taken there for the further set of activities that promoted interaction between them and the patrons of the old age home. The visiting time at the old age home was limited to 2 and a half hours only. Hence four activities were chosen from an existing framework and tweaked to be incorporated for the purpose of this workshop. Process: • Developing the plan • Selecting the Participants • Determining the Activities and modifying them • Preparing for the activities and later evaluating them • Coordinating with SoS (Orphanage) Administration for transportation Users (47) : • Children - 6 to 10 Yrs • Elderly patrons - 65 to 80 Yrs Volunteers(3+1): Students - 22 to 28 Years + Coworker from orphanage Location : Amar Ghar, Pathar Quarry Prepare
  25. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Activity 1: Balloon Bounce OBJECTIVES: • Interact/Communicate (verbal/non-verbal) • Stay on Task/Complete an Activity • Work as a Team/Cooperate • Exercise motor skills (fine or gross motor) MATERIALS NEEDED (PER GROUP): • Balloons of varying sizes • String or elastic METHODS: FACILITATOR PREPARATION 1. Arrange chairs in circle around the room. 2. Blow up balloons and place in circle and on some chairs. 3. Cut string or elastic into approximate 1ft lengths. SPECIAL CONSIDERATIONS: • Remind participants not to put balloons near mouth. • Remind participants not to wrap string or elastic around the neck. KEY CONVERSATION/FACILITATION QUESTIONS: • Is the balloon heavy or light? • Can you toss the balloon to ___? • Can you bounce the balloon for___? • Does this remind you of other games or sports you have played? Prepare
  26. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Activity 2: Musical Chairs OBJECTIVES: • Interact/Communicate (verbal/non-verbal) • Work as a team/Cooperate • Stay on task/Complete an activity • Be generative/Nurturing/Helpful/Caring • Be creative • Exercise motor skills (fine or gross motor) MATERIALS NEEDED (PER GROUP): • Chairs for adults • Fun Music • Music player/tape player METHODS: FACILITATOR PREPARATION 1. Set up chairs in a circle for adults. 2. Have music ready to go before participants enter. 3. Best to have equal number of kids and adults but can be done with fewer kids than seniors. SPECIAL CONSIDERATIONS: • This is an excellent “get-to-know-you” activity • Make sure the tasks are appropriate for all involved (Eg. elderly with physical decline) KEY CONVERSATION/FACILITATION QUESTION: • Have you ever played musical chairs before? • What other games do you enjoy? • Do you like the music we are listening to? • What is your favorite kind of music? • Have you ever played an instrument before? • What kind of instrument? Prepare
  27. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Activity 3: Body Puzzles OBJECTIVES • Cognitive • Creative • Social Interaction • Fine/Gross motor • Stay on task/Complete an activity • Teamwork and cooperation MATERIALS NEEDED (PER PAIR) • Base paper (One A3 sheet per pair) • Glue Sticks • Pictures of animals cut into pieces METHODS FACILITATOR PREPARATION 1. Set up chairs in alternating fashion at table. 2. Provide picture pieces, base paper, and glue stick for each pair. 3. Precut the pictures into pieces, separating the image for moderate difficulty. 4. May want multiple sets of pictures. SPECIAL CONSIDERATIONS • Paper Cuts• Eating glue• Not enjoying activity KEY CONVERSATION/FACILITATION QUESTIONS • Who is that picture of? • What part of the body is that? • Does that body part go with that animal? • What’s that body part for? VARIATIONS: • Can be combined with other puzzle making opportunities. Prepare
  28. Concern Objective Test Deliver Timeline Phase 1 - Phase 2

    - Phase 3 Activity 4: Potting Plants OBJECTIVES: • Interact/Communicate (verbal/non-verbal) • Learn new terms/Skills • Be generative/Nurturing/Helpful/Caring • Work as a team/Cooperate • Stay on task/Complete an activity • Reminisce/Reflect • Exercise motor skills (fine or gross motor) • Have personal choice/ Make decisions MATERIALS NEEDED (PER GROUP): • Seedlings or plant cuttings • Dirt • Small trowels • Watering cans/hose • Gardening gloves • Newspapers • Plastic containers METHODS: FACILITATOR PREPARATION 1. Spread newspapers out on the work area. 2. Set out above gardening materials for adults and children. SPECIAL CONSIDERATIONS: • Be careful that no one eats the dirt used for planting saplings. • Provide chairs for adults to sit in if they get tired of standing. KEY CONVERSATION/FACILITATION QUESTIONS: • Do you like to garden? What do you like about gardening? • What is your favorite type of flower? • Can you help________ plant their flower? Prepare
  29. OBRESVATIONS • Language Barrier is a big challenge, hence the

    need of some of the volunteers to be well versed with the native language • All participants might not be as enthusiastic as others • Children can get distracted or overtly excited while carrying out the task, the facilitator/volunteer needs to keep a check • Decreasing attention spans of Elderly through the course of activities, they need to be short and crisp • There needs to be a possible briefing session prior to the activities being performed • Prior preparation of the tasks in the form of small kit bags is a must for maintaining time efficiency RESULTS • Over all the workshops proved to be a success as told by both participants and staff members • The activities should be modified keeping in mind the culture and lifestyle specific to regions • A strong message needs to go out into the public to be inspired to perform such activities in their localities • There needs to be a specific framework and guidelines provided for conducting such activities • A digital system should be proposed to promote and propagate this venture at a bigger scale Concern Objective Prepare Test Deliver Timeline Phase 1 - Phase 2 - Phase 3 - Conclusion
  30. Concern Objective Prepare Test Deliver Timeline Future Scope The Bigger

    picture beyond social cause PROPAGATE Awareness Video Highlighting the Need by documenting the pilot workshop conducted ADVERTISE The System Identification of Stakeholders and their Motivations REALIZE
  31. Concern Objective Prepare Test Deliver Timeline Realize - Advertise -

    Propagate The Stake Holders involved: • Elderly (Old Age Homes) • Children (Orphanages) PRIMARY • Owners • Administration • Caretakers / Staff SECONDARY • Volunteers • Donors • Government TERTIARY
  32. Concern Objective Prepare Test Deliver Timeline Realize - Advertise -

    Propagate Voices A documentary on Elevating emotional health in elderly through Intergenerational Programming
  33. Concern Objective Prepare Test Deliver Timeline Realize - Advertise -

    Propagate About the Documentary Through my journey of this exploratory project it was realized that before proposing a technological solution, the real need was to spread awareness about Intergenerational Programming and its positive effects on the communities in question. An informative video documenting my journey was created. The primary aim of this video is to motivate the youth of today to Volunteer for such programs and “Be” the change.
  34. A web based platform was chosen for the initial phase

    of this Project The reason is that apart from planning, scheduling and connecting volunteers for taking part in such programs, it is necessary for imparting information about such practices Concern Objective Prepare Test Deliver Timeline Realize - Advertise - Propagate
  35. Concern Objective Prepare Test Deliver Timeline Realize - Advertise -

    Propagate Website AIM • To prepare potential volunteers to work with children and older adults. • To inform best intergenerational practices. • To inform public policy related to intergenerational programs. • Connect like minded individuals to take up such responsibilities
  36. Concern Objective Prepare Test Deliver Timeline Realize - Advertise -

    Propagate Key Screens Volunteering for a Schedule
  37. Concern Objective Prepare Test Deliver Timeline Realize - Advertise -

    Propagate Walkthrough of the Prototype : https://marvelapp.com/166e6e1g
  38. Concern Objective Schema Level Design Prototypes Conclusion FUTURE SCOPE •

    This pilot project is a means to open up new avenues for such practices to happen across the country • Initial ideas revolved around a revenue mode, but later changed to envision this as a self-sustaining model • Due to organizational limitations, there is a chance for all Orphanages and Old Age Homes to not register to such platforms, this could change with time • A mobile application should be developed for connecting potential or existing volunteers for ease in communication and scheduling • To create a new pattern of social networking of consciously driven youth, trying to do their bit for the society LEARNINGS FROM THE PROJECT • Embracing technology, as a powerful source of propagation • Organizing and Scheduling such events, does not homework • Spending quality time with these two segments of the society leads to a sense of satisfaction