The Self-Aware Researcher

The Self-Aware Researcher

Whenever I do user experience research – no matter the user, client, product, or method – I learn new ways to improve my research. Each experience helps fuel my deliberate practice of research skills.

As a moderator or an observer, the self-aware researcher benefits from the opportunity to plan, practice, review, and try again. Over time, moderating becomes smoother, plans more thorough, and analysis more targeted.

By researching yourself, you can improve your research skills and pursue the path from novice to master.

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Veronica Erb

March 29, 2014
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  1. #ias14 #selfaware @verbistheword The Self-Aware Researcher Veronica Erb | 2014

    IA Summit
  2. #ias14 #selfaware @verbistheword What is?

  3. Perspective #ias14 #selfaware @verbistheword We speak for the users!

  4. Perspective #ias14 #selfaware @verbistheword How well are we doing our

    work?
  5. Perspective #ias14 #selfaware @verbistheword Without feeling guilty about where we

    are.
  6. #ias14 #selfaware @verbistheword Three steps

  7. #ias14 #selfaware @verbistheword Step 1 Step 2 Step 3 Why?

  8. Step #ias14 #selfaware @verbistheword 1. Gather Input

  9. Strategy #ias14 #selfaware @verbistheword Observe yourself Gather

  10. Tactic #ias14 #selfaware @verbistheword Listen to stories to practice moderating

    Gather
  11. Tactic #ias14 #selfaware @verbistheword Practice as much as you can

    Gather
  12. Tactic #ias14 #selfaware @verbistheword Listen to your recordings later Gather

  13. Example #ias14 #selfaware [My recordings were] a signal to refresh

    and seek some input. Gather Lisa Fast @neoinsight
  14. Strategy #ias14 #selfaware @verbistheword Observe others Gather

  15. Tactic #ias14 #selfaware @verbistheword Get involved Gather

  16. Perspective #ias14 #selfaware @verbistheword Be inspired Gather

  17. Perspective #ias14 #selfaware @verbistheword Do not judge Gather

  18. Strategy #ias14 #selfaware @verbistheword Ask for Observations Gather

  19. Example #ias14 #selfaware Introspection is great and all, but one

    needs outside criticism to really improve one’s skills. Gather Dan Berlin @banderlin
  20. Tactic #ias14 #selfaware @verbistheword Ask for specific feedback: Liked Improve

    Anything else? Gather
  21. Example #ias14 #selfaware Asking a lot of stupid questions of

    my research partner working on the statistical analysis. Gather Dana Chisnell @danachis
  22. Strategy #ias14 #selfaware @verbistheword How to survive Gather

  23. Tactic #ias14 #selfaware @verbistheword Seek first to understand, and not

    to be understood. Gather Riff off one of The Seven Habits of Highly Effective People by Steven Covey
  24. Tactic #ias14 #selfaware @verbistheword I will feel my feelings Gather

  25. Strategy Summary #ias14 #selfaware @verbistheword Observe yourself Observe others Ask

    for observations Survive! Gather
  26. Step #ias14 #selfaware @verbistheword 2. Experiment at 3 levels

  27. Strategy #ias14 #selfaware @verbistheword Project to project Experiment

  28. Strategy #ias14 #selfaware @verbistheword Phase to phase Experiment

  29. Tactic #ias14 #selfaware @verbistheword Course correct from phase to phase

    Experiment
  30. Perspective #ias14 #selfaware @verbistheword Being self- aware may mean fessing

    up. Experiment
  31. Example #ias14 #selfaware I kept asking myself if this was

    the right thing to do… [T]he science of research can blend with the art of research. Experiment Anonymous
  32. Result #ias14 #selfaware @verbistheword Scary, then empowering! Experiment

  33. Strategy #ias14 #selfaware @verbistheword Session to Session Experiment

  34. Tactic #ias14 #selfaware @verbistheword Run a pilot Experiment

  35. Tactic #ias14 #selfaware @verbistheword Experiment with the last sessions Experiment

  36. Strategy Summary #ias14 #selfaware @verbistheword Project to project Phase to

    phase Session to session Experiment
  37. Step #ias14 #selfaware @verbistheword 3. Customize it

  38. Strategy #ias14 #selfaware @verbistheword Be intentional Customize

  39. Example #ias14 #selfaware Basically everything is good enough until I

    need it right then. Customize Lisa Fast @neoinsight
  40. Example #ias14 #selfaware I look for patterns in what other

    people do. Customize Matt Dingee @humancompanion
  41. Strategy #ias14 #selfaware @verbistheword Be yourself Customize

  42. Strategy Summary #ias14 #selfaware @verbistheword Be intentional Be yourself Customize

  43. #ias14 #selfaware @verbistheword Why?

  44. Perspective #ias14 #selfaware @verbistheword We are responsible for our own

    growth! Why?
  45. Result #ias14 #selfaware @verbistheword Though initially scary, it will make

    you brave Why?
  46. Result #ias14 #selfaware @verbistheword Your research method and results will

    be better Why?
  47. Result #ias14 #selfaware @verbistheword You will speak the truth for

    the users and support your team Why?
  48. #ias14 #selfaware @verbistheword Gather input Experiment Customize it

  49. Veronica Erb designs, researches, illustrates, and writes code ! veronicaerb.com

    @verbistheword | #ias14 #selfaware