are queuing in front of the box office of the ticket agent and are reading the weekly schedule of the cinema to find an appropriate film for tonight. The ticket agent asks the first moviegoer for which film show he wants to buy tickets for. The moviegoer asks the agent if four tickets for Pulp Fiction are available. § The ticket agent gets the auditorium plan for the appropriate film show from the stack of auditorium plans and searches from back to front for four free seats. § He finds a continuous block and offers four seats in row ten to the moviegoer. The moviegoer accepts the offer and pays the tickets in cash. § The ticket agent marks the sold seats on the auditorium plan an puts it back on the stack. Then he writes the seat number, date and name of the film on the tickets and gives them to the moviegoer. SCENARIO 1 (CURRENT SITUATION): SELLING TICKETS AT THE BOX OFFICE