a rich customer experience that is engaging and highly personalised. Each customer receives the content they want in the format they best consume it and with a tone of voice that represents the brand. Being able to anticipate a customer’s requirements and to serve them improves the experience for the customers and allows the business to be more efficient in committing resource. Extract from our Impact Of AI On The Online Customer Experience report
is a leader in Market Intelligence for All Things AI. Our mission is to bring clarity to this complex and faced paced world, and help ensure a responsible transition to an increasingly AI-driven society. Charlie Muirhead, CEO Tabitha Goldstaub, Co Founder
Cognitive Computing Google purchases DeepMind for $500m World chess champion Garry Kasparov is beaten by IBM Deep Blue Idea for early neural network, the perceptron, outlined by Frank Rosenblatt Stanford robot Stanley drives autonomously for 131 miles Apple debuts Siri Amazon launches Elastic Cloud Compute CIRP estimates over 10m Alexas are now in homes 1950 1960 1997 Where Is AI Today? Isaac Asimov creates the “Three Laws of Robotics” Alan Turing develops the Turing Test 2014 Quest For Superintelligent Robots/Artificial General Intelligence 2017 2011
20 apps expected / company 76% started, 1.3 apps on average. (IBM survey) Companies that adopt analytics seeing gains: ▪ 2.5x stock appreciation. ▪ 2x higher EBITDA growth. ▪ 1.6x higher revenue growth. Consumer use of AI is now advanced AI Is Happening Now
AVOIDANCE 2. STATIC IMAGE RECOGNITION, CLASSIFICATION AND TAGGING 3. PATIENT DATA PROCESSING 4. ALGORITHMIC TRADING STRATEGY PERFORMANCE IMPROVEMENT What Are The Most Popular AI Use Cases? By Market Revenue Source: Tractica
buyers looking for business solutions not technical AI features. Projected from McKinsey Global Institute data, 2017 Professional services Financial services Transportation & Logistics Healthcare High tech and telecommunications Media 8 AI is moving faster than anyone expected Where Are We In The Adoption Lifecycle? Just getting into the “Early Majority” Retail
Storage Logistics Advertising & Marketing Financial Services Retail Insurance AI Verticals and Horizontals 10,000+ products, highly fragmented market 9 Markets are emerging around vertical applications and horizontal stack solutions = 900 use cases Many more verticals….
hubs: • Silicon Valley (US) • New York (US) • Beijing (China) • Boston (US) • London (UK) • Shenzhen (China) McKinsey Top AI research bases: China, US and UK McKinsey
AI In Marketing Market research, customer insights and evaluation Chatbots and dealing with inbound queries Generative design Optimised and programmatic advertising