Telco case: clash of agile project and waterfall organisation by Vladimir Ivanov

Let's focus on practical case analysis and avoid general statements you can hear on any agile conference.
I will become a storyteller and will share a set of stories, representing lessons learned from runnung an agile project in a waterfall-based telecom culture.

I will also give a clear understanding what was a project setup. What was done differently from the enterprise waterfall-based project management standard? What agile principles and specific practices were applied? What were tangible benefits to the business from the situation where one project team became "outlaws" of the corporate culture.

Moreover, I will share the challenges and lessons learned related to both phases - the transfer project and further operations and development of the Service Desk function.

Transcript

1. Vladimirs Ivanovs, IPMA-B, Assessor, ITIL Expert, Trainer-Consultant Clash of Agile project and waterfall organisation Telco Case: Nearshore Service Desk development story
2. Source: http://www.flickr.com/photos/visualpunch/8746306184/
3. Source: https://plus.google.com/+Interestingengineeringofficial/posts/aNA1bYy4SgE
4. Waterfall vs Agile Source: http://3.bp.blogspot.com/-K3ngAtwrwkc/TfeC0pOfFjI/AAAAAAAAHng/4IIBeneRPvc/s1600/bigendianlittleendian.jpg
5. Source: http://www.slideshare.net/gamsjo/agile-transitionsmidig2012
7. 1. MVP
8. Project setup Source: http://www.daleolsonconsulting.com/blog/2009/05/03/waterfall-project-management-vs-agile-project-management-the-paradigm-shift/
9. 2. Double-standard
10. Gate model Source: Gate model overview Project Closure and Commercial Launch Project Implementation Start Project/ Feasibility Start Project Implementation Completed Project Change Project Inception Start Feasibility Phase Inception Phase Implementation Phase Handover Phase
11. 3. Ortodox QA Project documentation review: • QA is 'not recommending approval of Gate 2 remains by similar reasons - mainly due to ambiguities concerning scope and time plan‘ • PM expressed project group's view on necessity to use more agile approach and put more energy into action instead of digging into plan&scope definitions infinitely, what have ended in: • '...Reviewer and Project Manager have different views on - level of detail and clarity which should expressed in these documents and - the way of describing deliverables...'
12. “Live” the manifesto
13. 4. Working process
14. 5. Automate
15. 6. Goal pitch
16. 7. Identity
17. 8. Toolset
18. 9. Skills
19. 10. Value stream
20. Business results Time Cost Scope
22. What w orked & What didn’t • MVP, Pull • Frequent Deliveries • Physical Kanban board • Weekly video conf. • War-room • Fixed time & budget • Focus on value-to- business, cost • Passing QA criteria • Schedules, estimates • LeanKit tool • Daily stand-ups / telco • Cross-cultural aspects • Fixed scope • Integration, dependencies on other projects
23. Source: http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/
24. Source: http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/
25. Picture: http://www.agile42.com/en/blog/2012/08/16/ericsson-agile-transformation/
26. Are Telco & Agile oxymorons? Source: http://www.db.lv/citas-zinas/tele2-apgrozijums-pern-114-milj-ls-217910
27. linkedin.com/in/vivanov vladimir@ivanov.lv +371 29160633 v.ivanovs @vivanovs (Vladimir_ITSM) vivanovs Contacts
28. Credits 1. Andrea Tomasini, Agile42, Ericsson Agile Transformation, http://www.agile42.com/en/blog/2012/08/16/ericsson-agile-transformation/ 2. Crystal Vitelli, Agile vs Waterfall Project Management, http://www.venveo.com/articles/agile-vs-waterfall-project-management 3. Dale Olson Consulting, Waterfall Project Management vs. Agile Project Management: The Paradigm Shift, http://www.daleolsonconsulting.com/blog/2009/05/03/waterfall-project-management-vs-agile-project-management-the-paradigm-shift/ 4. Geir Amsjo, Agile42, Agile Transitions, http://www.slideshare.net/gamsjo/agile-transitionsmidig2012 5. LeanKit.com, http://leankit.com/ 6. LiquidPlanner inforgaphic, http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/ 7. Murray Robinson, Agileinsights blog, http://agileinsights.wordpress.com/2013/08/11/what-evidence-is-there-that-agile-works/ 8. MVP diagram, http://blogs.nature.com/tradesecrets/2011/12/20/minimum_viable_products_in_biotech 9. Picture, http://3.bp.blogspot.com/-K3ngAtwrwkc/TfeC0pOfFjI/AAAAAAAAHng/4IIBeneRPvc/s1600/bigendianlittleendian.jpg 10. Picture, http://www.tech-wd.com/wd/wp-content/uploads/2013/10/product_donuts-copy.jpg 11. Picture, http://sd.keepcalm-o-matic.co.uk/i/say-no-to-scope-creep.png 12. Picture, http://www.hachisvertas.net/blog/01/2013/09/09/testing-process-in-software-development 13. Picture, http://www.nnybizmag.com/index.php/2012/05/19/bringing-ag-to-life/ 14. Picture, http://www.abc.net.au/news/image/3639000-3x2-940x627.jpg 15. Picture, http://russellchapman.wordpress.com/2014/03/03/russia-crimea-and-the-eastern-orthodox-church-lead-way-to-war/ 16. Picture, http://www.angelamaiers.com/2010/01/a-peek-inside-my-toolkit-online-toolset.html 17. Picture, http://www.skillsconverged.com/TrainingMaterials/SalesMarketing/TrainingMaterialCustomerServiceSkills.aspx 18. Picture, http://www.tracktrainingservices.co.uk/developing-your-customer-service-skills/ 19. Picture, http://www.financiallywisewomen.com/do-you-feel-like-you-are-swimming-up-stream/swimming-up-stream/ 20. Picture, http://anakegoodall.wordpress.com/2012/0/page/17/ 21. Picture, http://www.db.lv/citas-zinas/tele2-apgrozijums-pern-114-milj-ls-217910 22. Picture, http://www.delfi.lv/biznes/bnews/lmt-menyaet-logotip-i-zapuskaet-novyj-biznes.d?id=43162566 23. Philipp Schroder, http://www.flickr.com/photos/visualpunch/8746306184/ 24. Schulman, Shared Services : Adding Value to the Business Units, http://www.amazon.com/Shared-Services-Adding-Value-Business/dp/0471316210 25. Standish Group, Chaos Manifesto 2013, http://versionone.com/assets/img/files/ChaosManifesto2013.pdf