Telco case: clash of agile project and waterfall organisation by Vladimir Ivanov

Let's focus on practical case analysis and avoid general statements you can hear on any agile conference.
I will become a storyteller and will share a set of stories, representing lessons learned from runnung an agile project in a waterfall-based telecom culture.

I will also give a clear understanding what was a project setup. What was done differently from the enterprise waterfall-based project management standard? What agile principles and specific practices were applied? What were tangible benefits to the business from the situation where one project team became "outlaws" of the corporate culture.

Moreover, I will share the challenges and lessons learned related to both phases - the transfer project and further operations and development of the Service Desk function.

Transcript

1. Vladimirs Ivanovs,
   IPMA-B, Assessor, ITIL Expert,
   Trainer-Consultant
   Clash of Agile project and
   waterfall organisation
   Telco Case:
   Nearshore Service Desk
   development story
   

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2. Source: http://www.flickr.com/photos/visualpunch/8746306184/
   

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3. Source: https://plus.google.com/+Interestingengineeringofficial/posts/aNA1bYy4SgE
   

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4. Waterfall vs Agile
   Source: http://3.bp.blogspot.com/-K3ngAtwrwkc/TfeC0pOfFjI/AAAAAAAAHng/4IIBeneRPvc/s1600/bigendianlittleendian.jpg
   

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5. Source: http://www.slideshare.net/gamsjo/agile-transitionsmidig2012
   

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7. 1. MVP
   

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8. Project setup
   Source: http://www.daleolsonconsulting.com/blog/2009/05/03/waterfall-project-management-vs-agile-project-management-the-paradigm-shift/
   

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9. 2. Double-standard
   

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10. Gate model
    Source: Gate model overview
    Project Closure and
    Commercial Launch
    Project Implementation
    Start
    Project/
    Feasibility Start
    Project
    Implementation
    Completed
    Project
    Change
    Project
    Inception
    Start
    Feasibility Phase Inception Phase
    Implementation
    Phase
    Handover
    Phase
    

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11. 3. Ortodox QA
    Project documentation review:
    • QA is 'not recommending approval of Gate 2
    remains by similar reasons - mainly due to
    ambiguities concerning scope and time plan‘
    • PM expressed project group's view on
    necessity to use more agile approach and put
    more energy into action instead of digging
    into plan&scope definitions infinitely, what
    have ended in:
    • '...Reviewer and Project Manager have
    different views on
    - level of detail and clarity which should
    expressed in these documents and
    - the way of describing deliverables...'
    

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12. “Live” the manifesto
    

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13. 4. Working process
    

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14. 5. Automate
    

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15. 6. Goal pitch
    

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16. 7. Identity
    

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17. 8. Toolset
    

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18. 9. Skills
    

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19. 10. Value stream
    

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20. Business results
    Time Cost
    Scope
    

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22. What w
    orked & What didn’t
    •
    MVP, Pull
    •
    Frequent Deliveries
    •
    Physical Kanban board
    •
    Weekly video conf.
    •
    War-room
    •
    Fixed time & budget
    •
    Focus on value-to-
    business, cost
    •
    Passing QA criteria
    •
    Schedules, estimates
    •
    LeanKit tool
    •
    Daily stand-ups / telco
    •
    Cross-cultural aspects
    •
    Fixed scope
    •
    Integration,
    dependencies on other
    projects
    

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23. Source: http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/
    

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24. Source: http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/
    

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25. Picture: http://www.agile42.com/en/blog/2012/08/16/ericsson-agile-transformation/
    

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26. Are Telco & Agile
    oxymorons?
    Source: http://www.db.lv/citas-zinas/tele2-apgrozijums-pern-114-milj-ls-217910
    

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27. linkedin.com/in/vivanov
    vladimir@ivanov.lv
    +371 29160633
    v.ivanovs
    @vivanovs (Vladimir_ITSM)
    vivanovs
    Contacts
    

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28. Credits
    1.
    Andrea Tomasini, Agile42, Ericsson Agile Transformation, http://www.agile42.com/en/blog/2012/08/16/ericsson-agile-transformation/
    2.
    Crystal Vitelli, Agile vs Waterfall Project Management, http://www.venveo.com/articles/agile-vs-waterfall-project-management
    3.
    Dale Olson Consulting, Waterfall Project Management vs. Agile Project Management: The Paradigm Shift,
    http://www.daleolsonconsulting.com/blog/2009/05/03/waterfall-project-management-vs-agile-project-management-the-paradigm-shift/
    4.
    Geir Amsjo, Agile42, Agile Transitions, http://www.slideshare.net/gamsjo/agile-transitionsmidig2012
    5.
    LeanKit.com, http://leankit.com/
    6.
    LiquidPlanner inforgaphic, http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/
    7.
    Murray Robinson, Agileinsights blog, http://agileinsights.wordpress.com/2013/08/11/what-evidence-is-there-that-agile-works/
    8.
    MVP diagram, http://blogs.nature.com/tradesecrets/2011/12/20/minimum_viable_products_in_biotech
    9.
    Picture, http://3.bp.blogspot.com/-K3ngAtwrwkc/TfeC0pOfFjI/AAAAAAAAHng/4IIBeneRPvc/s1600/bigendianlittleendian.jpg
    10.
    Picture, http://www.tech-wd.com/wd/wp-content/uploads/2013/10/product_donuts-copy.jpg
    11.
    Picture, http://sd.keepcalm-o-matic.co.uk/i/say-no-to-scope-creep.png
    12.
    Picture, http://www.hachisvertas.net/blog/01/2013/09/09/testing-process-in-software-development
    13.
    Picture, http://www.nnybizmag.com/index.php/2012/05/19/bringing-ag-to-life/
    14.
    Picture, http://www.abc.net.au/news/image/3639000-3x2-940x627.jpg
    15.
    Picture, http://russellchapman.wordpress.com/2014/03/03/russia-crimea-and-the-eastern-orthodox-church-lead-way-to-war/
    16.
    Picture, http://www.angelamaiers.com/2010/01/a-peek-inside-my-toolkit-online-toolset.html
    17.
    Picture, http://www.skillsconverged.com/TrainingMaterials/SalesMarketing/TrainingMaterialCustomerServiceSkills.aspx
    18.
    Picture, http://www.tracktrainingservices.co.uk/developing-your-customer-service-skills/
    19.
    Picture, http://www.financiallywisewomen.com/do-you-feel-like-you-are-swimming-up-stream/swimming-up-stream/
    20.
    Picture, http://anakegoodall.wordpress.com/2012/0/page/17/
    21.
    Picture, http://www.db.lv/citas-zinas/tele2-apgrozijums-pern-114-milj-ls-217910
    22.
    Picture, http://www.delfi.lv/biznes/bnews/lmt-menyaet-logotip-i-zapuskaet-novyj-biznes.d?id=43162566
    23.
    Philipp Schroder, http://www.flickr.com/photos/visualpunch/8746306184/
    24.
    Schulman, Shared Services : Adding Value to the Business Units, http://www.amazon.com/Shared-Services-Adding-Value-Business/dp/0471316210
    25.
    Standish Group, Chaos Manifesto 2013, http://versionone.com/assets/img/files/ChaosManifesto2013.pdf
    

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