Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Martyrs On Film: learning to hate the #oncallse...
Search
Alice Goldfuss
May 22, 2017
Technology
5
1.1k
Martyrs On Film: learning to hate the #oncallselfie
Alice Goldfuss
May 22, 2017
Tweet
Share
More Decks by Alice Goldfuss
See All by Alice Goldfuss
The Container Operator’s Manual
alicegoldfuss
6
1.1k
Passing the Console: Fostering the Next Generation of Ops Professionals
alicegoldfuss
0
1.1k
Rockstars, Builders, and Janitors: You're doing it wrong
alicegoldfuss
11
1.6k
nrrd 911 ic me: The Incident Commander Role
alicegoldfuss
3
960
Scalable Meatfrastructure: Building Stable DevOps Teams
alicegoldfuss
2
1.1k
Docker in a Flash
alicegoldfuss
2
480
Other Decks in Technology
See All in Technology
OPENLOGI Company Profile for engineer
hr01
1
20k
AWSではじめる Web APIテスト実践ガイド / A practical guide to testing Web APIs on AWS
yokawasa
8
750
【5分でわかる】セーフィー エンジニア向け会社紹介
safie_recruit
0
19k
開発組織を進化させる!AWSで実践するチームトポロジー
iwamot
2
490
データモデルYANGの処理系を再発明した話
tjmtrhs
0
180
Exadata Database Service on Cloud@Customer セキュリティ、ネットワーク、および管理について
oracle4engineer
PRO
2
1.5k
エンジニア主導の企画立案を可能にする組織とは?
recruitengineers
PRO
1
270
Aurora PostgreSQLがCloudWatch Logsに 出力するログの課金を削減してみる #jawsdays2025
non97
1
230
20250304_赤煉瓦倉庫_DeepSeek_Deep_Dive
hiouchiy
2
110
Amazon Q Developerの無料利用枠を使い倒してHello worldを表示させよう!
nrinetcom
PRO
2
120
手を動かしてレベルアップしよう!
maruto
0
240
入門 PEAK Threat Hunting @SECCON
odorusatoshi
0
170
Featured
See All Featured
Why You Should Never Use an ORM
jnunemaker
PRO
55
9.2k
Gamification - CAS2011
davidbonilla
80
5.2k
Build The Right Thing And Hit Your Dates
maggiecrowley
34
2.5k
I Don’t Have Time: Getting Over the Fear to Launch Your Podcast
jcasabona
32
2.1k
Product Roadmaps are Hard
iamctodd
PRO
51
11k
Reflections from 52 weeks, 52 projects
jeffersonlam
348
20k
Fontdeck: Realign not Redesign
paulrobertlloyd
83
5.4k
Raft: Consensus for Rubyists
vanstee
137
6.8k
Helping Users Find Their Own Way: Creating Modern Search Experiences
danielanewman
29
2.5k
The Success of Rails: Ensuring Growth for the Next 100 Years
eileencodes
44
7k
ピンチをチャンスに:未来をつくるプロダクトロードマップ #pmconf2020
aki_iinuma
114
51k
Rails Girls Zürich Keynote
gr2m
94
13k
Transcript
Martyrs on Film
Hi! I’m Alice I like systems and Twitter and tea.
Hi! I’m Alice And not getting paged.
None
None
Benefits of On-Call • Hones troubleshooting skills • Forces you
to identify the weak points in your systems • Teaches you what is and isn’t production-ready
Team bonding
None
None
None
None
None
None
None
PagerDuty
None
None
PagerDuty
PagerDuty New Year’s Eve
None
None
None
PagerDuty New Year’s Eve
PagerDuty New Year’s Eve S3 Outage
None
None
None
None
Me
None
None
None
None
A totally normal on-call routine • Don’t leave house except
to commute to work • Clear all non-work appointments • Cook all meals beforehand • Have soup on hand • Don’t sleep
None
None
None
None
Be heroes
Prepare for battle
Naomi Orwin Writer
“Action scenes stop the plot.” - Naomi Orwin
Pages stop the plot of your career
None
Miserable on-call professionals • Have terrible work/life balance • Are
supporting poorly-designed systems • Feel powerless to solve problems • Generally hate the role
None
Red flag: too few owning too much
Centralia infrastructure
None
None
None
Red flag: bandaids
None
• Bump thresholds • Snooze pages • Delays
Red flag: no visibility
Systems visibility
Team visibility
Too many pages
Average # of weekly pages during WORST on-call
Average # of weekly pages during WORST on-call
Average # of weekly pages during WORST on-call
Average # of weekly pages during WORST on-call
None
Average # of weekly pages during BEST on-call
Average # of weekly pages during BEST on-call
Average # of weekly pages during BEST on-call
How do we get there?
Notification cleanup
Actionable alerts
Actionable Alerts • Something breaks • Customers notice • I
am the best person to fix it • I need to fix it immediately
Cluster alerts
None
Devs on-call
None
“If a developer is good, being ‘on call’ just means
having to fix other people’s problems and inconsequential stuff on Sat.” - dev on Twitter
“Fixed this for him! ‘Put your developers on call. You’ll
be surprised by how quickly they go work for someone that isn’t an #$%.’” - dev on Twitter
“If your org has change control working properly, if code
breaks, the jr sysadmin should simply roll back the update as documented.” - dev on Twitter
The right tool
Work together
None
Start small
None
Your people will burn out before your company does
None
None
None
Where does that leave #oncallselfie?
None
None
None
None
None
None
None
None
None
None
None
“Why are you getting paged so much?”
Thanks! @alicegoldfuss Special Thanks: PagerDuty VictorOps oncallselfies.com All of you
None