Martyrs On Film: learning to hate the #oncallselfie

C7b0422e97da85aabf114cc8591a10a2?s=47 Alice Goldfuss
May 22, 2017
Technology
5
600

Martyrs On Film: learning to hate the #oncallselfie

C7b0422e97da85aabf114cc8591a10a2?s=128

Alice Goldfuss

May 22, 2017
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Transcript

  1. Martyrs on Film

  2. Hi! I’m Alice I like systems and Twitter and tea.

  3. Hi! I’m Alice And not getting paged.

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  6. Benefits of On-Call • Hones troubleshooting skills • Forces you

    to identify the weak points in your systems • Teaches you what is and isn’t production-ready

  7. Team bonding

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  15. PagerDuty

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  18. PagerDuty

  19. PagerDuty New Year’s Eve

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  23. PagerDuty New Year’s Eve

  24. PagerDuty New Year’s Eve S3 Outage

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  29. Me

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  34. A totally normal on-call routine • Don’t leave house except

    to commute to work • Clear all non-work appointments • Cook all meals beforehand • Have soup on hand • Don’t sleep
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  39. Be heroes

  40. Prepare for battle

  41. Naomi Orwin Writer

  42. “Action scenes stop the plot.” - Naomi Orwin

  43. Pages stop the plot of your career

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  45. Miserable on-call professionals • Have terrible work/life balance • Are

    supporting poorly-designed systems • Feel powerless to solve problems • Generally hate the role
  46. None

  47. Red flag: too few owning too much

  48. Centralia infrastructure

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  52. Red flag: bandaids

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  54. • Bump thresholds • Snooze pages • Delays

  55. Red flag: no visibility

  56. Systems visibility

  57. Team visibility

  58. Too many pages

  59. Average # of weekly pages during WORST on-call

  60. Average # of weekly pages during WORST on-call

  61. Average # of weekly pages during WORST on-call

  62. Average # of weekly pages during WORST on-call

  63. None

  64. Average # of weekly pages during BEST on-call

  65. Average # of weekly pages during BEST on-call

  66. Average # of weekly pages during BEST on-call

  67. How do we get there?

  68. Notification cleanup

  69. Actionable alerts

  70. Actionable Alerts • Something breaks • Customers notice • I

    am the best person to fix it • I need to fix it immediately

  71. Cluster alerts

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  73. Devs on-call

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  75. “If a developer is good, being ‘on call’ just means

    having to fix other people’s problems and inconsequential stuff on Sat.” - dev on Twitter

  76. “Fixed this for him! ‘Put your developers on call. You’ll

    be surprised by how quickly they go work for someone that isn’t an #$%.’” - dev on Twitter

  77. “If your org has change control working properly, if code

    breaks, the jr sysadmin should simply roll back the update as documented.” - dev on Twitter

  78. The right tool

  79. Work together

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  81. Start small

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  83. Your people will burn out before your company does

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  87. Where does that leave #oncallselfie?

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  99. “Why are you getting paged so much?”

  100. Thanks! @alicegoldfuss Special Thanks: PagerDuty VictorOps oncallselfies.com All of you

  101. None