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Martyrs On Film: learning to hate the #oncallse...
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Alice Goldfuss
May 22, 2017
Technology
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Martyrs On Film: learning to hate the #oncallselfie
Alice Goldfuss
May 22, 2017
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Transcript
Martyrs on Film
Hi! I’m Alice I like systems and Twitter and tea.
Hi! I’m Alice And not getting paged.
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Benefits of On-Call • Hones troubleshooting skills • Forces you
to identify the weak points in your systems • Teaches you what is and isn’t production-ready
Team bonding
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PagerDuty
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PagerDuty
PagerDuty New Year’s Eve
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PagerDuty New Year’s Eve
PagerDuty New Year’s Eve S3 Outage
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Me
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A totally normal on-call routine • Don’t leave house except
to commute to work • Clear all non-work appointments • Cook all meals beforehand • Have soup on hand • Don’t sleep
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Be heroes
Prepare for battle
Naomi Orwin Writer
“Action scenes stop the plot.” - Naomi Orwin
Pages stop the plot of your career
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Miserable on-call professionals • Have terrible work/life balance • Are
supporting poorly-designed systems • Feel powerless to solve problems • Generally hate the role
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Red flag: too few owning too much
Centralia infrastructure
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Red flag: bandaids
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• Bump thresholds • Snooze pages • Delays
Red flag: no visibility
Systems visibility
Team visibility
Too many pages
Average # of weekly pages during WORST on-call
Average # of weekly pages during WORST on-call
Average # of weekly pages during WORST on-call
Average # of weekly pages during WORST on-call
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Average # of weekly pages during BEST on-call
Average # of weekly pages during BEST on-call
Average # of weekly pages during BEST on-call
How do we get there?
Notification cleanup
Actionable alerts
Actionable Alerts • Something breaks • Customers notice • I
am the best person to fix it • I need to fix it immediately
Cluster alerts
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Devs on-call
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“If a developer is good, being ‘on call’ just means
having to fix other people’s problems and inconsequential stuff on Sat.” - dev on Twitter
“Fixed this for him! ‘Put your developers on call. You’ll
be surprised by how quickly they go work for someone that isn’t an #$%.’” - dev on Twitter
“If your org has change control working properly, if code
breaks, the jr sysadmin should simply roll back the update as documented.” - dev on Twitter
The right tool
Work together
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Start small
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Your people will burn out before your company does
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Where does that leave #oncallselfie?
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“Why are you getting paged so much?”
Thanks! @alicegoldfuss Special Thanks: PagerDuty VictorOps oncallselfies.com All of you
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