Enhance Developer Experience by community

The success of software development depends on the experience of the developers. However, improving the developer experience is often overlooked, with most of the attention focused on user experience. In this talk, Anil, a Technical Product Manager, will discuss the crucial difference between developer experience and user experience and why traditional UX design techniques may not always enhance the former. He will also share his experience of conducting pair programming sessions with community developers, which helped identify their pain points. The talk will include examples of both good and bad developer experiences. The session will be interactive, and attendees can expect to learn tips and tricks to improve the developer experience and conduct developer usability testing sessions with minimal effort. Join this talk to learn how to enhance your developer experience through the power of community.

Transcript

1. Enhance Developer Experience by community By Anil Kumar, Lokalise @anilbms75
3. @anilbms75
4. @anilbms75
5. Could you think how your experience at this conference has been thus far?
12. Experience
13. Community
15. User Experience = Developer Experience?
16. Applying User Experience Technique To Developer Experience
18. User Interview
19. Answering Community Questions & Collaboration
20. “If I had asked people what they wanted, they would have said faster horses.” - Henry Ford
21. Image: unsplash @anilbms75 “If you want to know what a person really values, what they really suffer, what they really do, don’t listen to their words, observe their actions” - Amy Hoy, Sales Safari
22. Pair Programming with Community Developers
23. @anilbms75
24. @anilbms75
25. Lost in Troubleshooting
26. @anilbms75 DEVELOPER EXPERIENCE (DX) is not same as USER EXPERIENCE (UX) DX is for Makers UX is for consumers
28. Pair Programming With Solution Engineer
29. Overlooking Developer Needs
30. @anilbms75 “People don’t want a quarter-inch drill. They want a quarter-inch hole.” - Theodore Levitt
31. Train ticket Image source: wikipedia
32. Netflix Image source: undraw
33. Copilot Image source: unsplash
34. Readme Image source: readme
35. @anilbms75
36. Feedback
37. @anilbms75
38. @anilbms75
39. @anilbms75
40. Lost in Troubleshooting
41. @anilbms75 Source: swyx.io
44. Image: unsplash @anilbms75 Developer Efficiency
45. @anilbms75 Developer Feedback Loop Example Image: unsplash
46. @anilbms75 Developer Feedback Loop Example Image: GitHub
47. @anilbms75 Feedback Loop Source: martinfowler.com/articles/developer-effectiveness.html
48. @anilbms75 Developer Effectiveness Source: martinfowler.com/articles/developer-effectiveness.html
49. @anilbms75 How Can We Improve Developer Experience by Community?
50. 1. Open For Feedback
52. Next Js Documentation Feedback Source: nextjs.org/docs
53. Lokalise Developer Hub Feedback From
54. 2. Provide Value to the Community Before Expecting Returns
55. Don’t Seek Value Too Early Hello @channel / [Name], I hope this message finds you well. I'm reaching out as the Product Manager for our latest project. We've been working hard behind the scenes to develop a product that we believe can make a significant positive impact. With this in mind, we're currently in search of beta testers who would be willing to take a sneak peek at our product, use it, and provide us with honest and constructive feedback. Please feel free to DM me if you're interested or if you need more information. We truly appreciate your time and look forward to hearing from you soon. Best regards, [Your Name]
56. Recognize community contribution
57. Establishing Trust Requires Time
58. Hierarchy of Community Participation Image: NNgroup
59. Methods Used by Social Media Influencers
60. Online Polls
61. Identify Champions Image: NNgroup
62. Reward Community Contributors
63. Customer Advisory Board
64. @anilbms75 Reward Community Contribution
65. @anilbms75 Reward Community Contribution
66. 3. Deep Dive User testing With Community Developer
67. Image: unsplash @anilbms75 “If you want to know what a person really values, what they really suffer, what they really do, don’t listen to their words, observe their actions” - Amy Hoy, Sales Safari
68. Image: unsplash @anilbms75 Sharing observations
69. @anilbms75 Source: jpattonassociates.com
70. @anilbms75 Source: jpattonassociates.com
71. @anilbms75 Source: jpattonassociates.com
72. @anilbms75
73. @anilbms75
74. 3. Locating Participants Through In-Person Events
75. @anilbms75 DevDay World Tour Event: Auth0 Feedback Session
76. Internal community
77. Dogfooding
78. Customer Empathy Session By Kelsey Hightower
79. @anilbms75 Image: Undraw Friction Log Technique
80. @anilbms75 Quick User Testing
81. @anilbms75 How Can We Improve Developer Experience by Community? 1. Open for Feedback 2. Provide Value to the Community Before Expecting Returns 3. Deep Dive User Testing Sessions 4. Participants Through In-Person Events 5. Internal Community ◦ Dogfooding ◦ Friction Log Technique ◦ Quick User Testing
82. Thanks Twitter: @anilbms75 Email: anilbms75@gmail.com Linkedin: linkedin.com/in/anilkrishnashetty