Breaking the cylinders of excellence (for YOW! Nights)

Breaking the cylinders of excellence (for YOW! Nights)

Nobody interacts with government because they want to - they interact with government because they have to, and most people come away from online interactions feeling more confused than when they started.

That's why the Digital Transformation Office (now the Digital Transformation Agency) was created in 2015 – to change the way government delivers services, by relentlessly focusing all delivery activities on user needs, and modernising technical delivery methods.

In this talk we'll learn about the problems with the traditional approach to digital service delivery in government, the cultural and structural barriers to changing service delivery in government, and how Open Source platforms, APIs, and Continuous Delivery enable the DTA to help government deliver simpler, clearer, faster public services.


Lindsay Holmwood

November 15, 2016