Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Helping your org learn from failures

Lindsay Holmwood
September 24, 2015

Helping your org learn from failures

Lindsay Holmwood

September 24, 2015
Tweet

More Decks by Lindsay Holmwood

Other Decks in Business

Transcript

  1. quick show of hands: - who has had a client

    site go down? https://www.flickr.com/photos/ldsykora/2414497811/sizes/o
  2. quick show of hands: - who got blamed for that?

    - how did that make you feel? - did your organisation learn anything from that experience? https://www.flickr.com/photos/leviphotos/2332987961/sizes/o
  3. • MH17 tragedy reveals need for flight path overhaul •

    Flight MH17 took abandoned flight path • MH17 flightpath questioned as Malaysia mourns second airline tragedy • Flight MH17 ‘could have avoided Ukrainian airspace for $66 per passenger’ • Why was MH17’s flight path over a conflict zone? http://www.news.com.au/travel/travel-updates/mh17-tragedy-reveals-need-for-flight-path-overhaul/story-e6frfq80-1227003997977 http://www.skynews.com.au/news/top-stories/2014/07/18/flight-mh17-took-abandoned-flight-path.html http://www.abc.net.au/news/2014-07-21/mh17-flightpath-questioned-as-malaysia-mourns/5613018 http://www.dailymail.co.uk/news/article-2699452/Avoiding-MH17-plane-disaster-cost-Malaysia-Airlines-just-66-passenger.html http://www.pbs.org/newshour/rundown/mh17s-flight-path-area-fighting/
  4. Hindsight bias alter memories to fit a narrative of how

    you perceived and reacted to events
  5. why

  6. – Niels Bohr We need many partially overlapping and always

    somehow contradictory descriptive layers to approximate a rendition of reality