Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Gympact Customer Failure

Gympact Customer Failure

Holy customer failure, Batman!

Avatar for Per Axbom

Per Axbom PRO

October 01, 2012
Tweet

More Decks by Per Axbom

Other Decks in Technology

Transcript

  1. The idea: If I don’t go to the gym I

    pay you $10 a pop. (and if I go I can make around a dollar per visit)
  2. Effect: I can not check in at my gym with

    the app. (kind of the key feature)
  3. Support ticket. Sep 15. I Got this ticket no. I

    sent you all the details of my gym, including links to website and Facebook page. l
  4. All you sent me was a threat to charge me

    $10. Thanks to Runkeeper I had at least made 1 registered workout. Ah, so this is where I send reports? Sep 17. h
  5. Sep 17. sent to corrections. I reference the tweets and

    the bug report I’ve already sent (with a ref no.) h
  6. o

  7. n

  8. t

  9. So yeah, I deleted my account and made a video

    of how to do it... Hint: it’s in the app, click settings, scroll down, delete.... http://per.ax/gpvideo
  10. Seriously, “help us do better”?? T You have $50 winnings

    for people who give feedback after uninstall!?
  11. My free feedback: The 50 bucks you’re giving away to

    people who give feedback, use it to pay your customer service. I think they’re on strike....
  12. h T l l d o v t Sep 13

    Sep 7 Sep 17 Oct 1 Time Satisfaction My GymPact User Experience Map axbom.com/gympact v