CS HACK#4 ”異業種からのCSをHACKする！” LT資料（片山/Goodpatch）

2017/06/22 CS HACK#4 ”異業種からのCSをHACKする！”
「元投資用不動産の営業が渋谷のデザイン会社でカスタマーサクセスとして働く理由」LT資料
イベント詳細：https://cshack.connpass.com/event/55551/

Transcript

1. 1 ݩ౤ࢿ༻ෆಈ࢈ͷӦۀ͕
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2. © 2017 Goodpatch Inc. All Right Reserved. 2 ࣗݾ঺հ ยࢁ
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   EJW
   ΧελϚʔαΫηε ฏ੒ݩ೥ੜ·Εɻਆಸ઒ݝḟࢠࢢग़਎ɻ
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3. © 2017 Goodpatch Inc. All Right Reserved. 3 ΫϥΠΞϯταʔϏεࣄۀͱϓϩμΫτࣄۀ άουύονͷࣄۀ঺հ ओʹ೔ຊࠃ಺اۀΛத৺ʹɺΞϓϦέʔγϣϯͷϓϥϯχϯά͔Βɺ 6*σβΠϯɺ։ൃ·ͰΛߦ͍ͬͯ·͢ɻ ΫϥΠΞϯταʔϏεࣄۀ ϓϩτλΠϐϯάπʔϧʮ1SPUUʯΛத৺ʹɺσβΠϯΛΑΓޮ཰త ʹߦ͑Δπʔϧ܈Λ։ൃɺϦϦʔε͍͖ͯ͠·͢ɻ ϓϩμΫτࣄۀ
4. © 2017 Goodpatch Inc. All Right Reserved. 4 ϓϩμΫτࣄۀɿ1SPUU 1SPUU͸ɺ୯७ʹϓϩτλΠϓΛͭ͘Δπʔ ϧͰ͸ͳ͘ɺϓϩτλΠϐϯάΛνʔϜʹΠ ϯετʔϧ͢ΔπʔϧͰ͢ɻ(PPEQBUDIͷ ࣗࣾαʔϏεͱͯ͠೥݄ʹਖ਼ࣜϦϦʔ εɻେख΢ΣϒαʔϏεاۀʹͯ&OUFSQSJTF ϓϥϯͷ࠾༻࣮੷ଟ਺ʢ:BIPPɺ%F/"ɺ (3&&ɺ3FDSVJUɺָఱͳͲʣɻ ͷձٞΑΓɺͭͷϓϩτλΠϓ ೥౓άουσβΠϯ৆ड৆ άουύονͷࣄۀ঺հ
5. © 2017 Goodpatch Inc. All Right Reserved. 5 ϓϩμΫτࣄۀɿ#BMUP #BMUP͸։ൃϑΣʔζͰΞϓϦʹϫϯΞΫγϣ ϯͰεΫϦʔϯγϣοτ͕औΕɺσόΠε৘ ใͱڞʹίϝϯτ͕ૹΕΔϑΟʔυόοΫί ϛϡχέʔγϣϯπʔϧͰ͢ɻࢹ֮৘ใΛηο τͰ֬ೝͰ͖ɺ఻ΘΔ͜ͱͰɺཱ৔͕ҟͳΔ ΤϯδχΞͱσβΠφʔͷίϛϡχέʔγϣ ϯ͕׆ൃʹͳΓɺྑ͍ٞ࿦͕ੜ·Εɺϓϩμ Ϋτͷ඼্࣭͕͕͍͖ͬͯ·͢ɻ
 ೥άουσβΠϯ৆ड৆ εΫϦʔϯγϣοτɾϜʔϏʔͰ
   ͔ΜͨΜϑΟʔυόοΫ IUUQCBMUPJP άουύονͷࣄۀ঺հ
6. © 2017 Goodpatch Inc. All Right Reserved. 6 ຊ೔ͷϝχϡʔ
7. © 2017 Goodpatch Inc. All Right Reserved. 7 w άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ
   w άουύονͷΧελϚʔαΫηε಺༰
   w ͜Ε͔Β΍Γ͍ͨ͜ͱ
8. © 2017 Goodpatch Inc. All Right Reserved. 8 άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ
9. © 2017 Goodpatch Inc. All Right Reserved. 9 ͜Ε·Ͱͷܦྺ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ ෋࢜௨ܥҩྍγεςϜSEͷҊ݅؅ཧαϙʔτ גࣜձࣾάουύονʹͯΧελϚʔαΫηεΛ୲౰ େֶଔۀޙʙ໿1೥ 2013೥ʙ2016೥ 2016೥ʙݱࡏ
10. © 2017 Goodpatch Inc. All Right Reserved. 10 ͜Ε·Ͱͷܦྺ ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ ෋࢜௨ܥҩྍγεςϜSEͷҊ݅؅ཧαϙʔτ גࣜձࣾάουύονʹͯΧελϚʔαΫηεΛ୲౰ େֶଔۀޙʙ໿1೥ 2013೥ʙ2016೥ 2016೥ʙݱࡏ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ
11. © 2017 Goodpatch Inc. All Right Reserved. 11 Α͔ͬͨ͜ͱ ٙ໰ʹࢥͬͯͨ͜ͱ ͜͏ͨ͠Β͍͍ͷʹʜ ɾ೜଱ྗ͕͍ͭͨ
    ɾ͜͏͍͏ձࣾ΋͋ΔΜͩ ɾి࿩Ͱ࿩͢͜ͱ͕ಘҙʹͳͬͨ ɾి࿩Ӧۀͱ͍͏ख๏ͷෆໟ͞
    ɾطଘސ٬΁ͷϑΥϩʔͷബ͞ ɾӦۀͷख๏Λม͑Δ
    ɾطଘސ٬ͷϑΥϩʔΛ
 ɹखް͘͢Δ
    ɾӦۀݸਓ΁ͷ৴པͰ͸ͳ͘ɺ
 ɹձࣾͱͯ͠ͷ৴པؔ܎Λ࡞Δ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ
    ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ
12. © 2017 Goodpatch Inc. All Right Reserved. 12 ͜Ε·Ͱͷܦྺ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ ෋࢜௨ܥҩྍγεςϜSEͷҊ݅؅ཧαϙʔτ גࣜձࣾάουύονʹͯΧελϚʔαΫηεΛ୲౰ େֶଔۀޙʙ໿1೥ 2013೥ʙ2016೥ 2016೥ʙݱࡏ
13. © 2017 Goodpatch Inc. All Right Reserved. 13 Α͔ͬͨ͜ͱ ٙ໰ʹࢥͬͯͨ͜ͱ ͜͏ͨ͠Β͍͍ͷʹʜ ɾ໾ׂ෼୲͕໌֬
    ɾ੹೚ͷ͋Δ࢓ࣄʢਓ໋ʹؔΘΓ ͔Ͷͳ͍ͷͰʣ
    ɾେاۀͷ΍Γํ͕෼͔ͬͨ ɾҙ֎ͱʮαϙʔτʯ͸޲͖ෆ޲ ͖͕͋Δ࢓ࣄͱؾ͚ͮͨ ɾࣗࣾπʔϧͷ6*͕ࠅ͗͢Δ
    ɾྑ͍औΓ૊Έ͕ධՁ͞Εͳ͍
    ɾຫੑతͳਓࡐෆ଍
    ɾݱ৔ͷ੠Λ൓өͤ͞Δ࢓૊Έ͕ ͳ͍
    ɾܾఆݖͷ͋Δਓͷإͱ໊લ͢Β Θ͔Βͳ͍ ɾϢʔβʔ΍ݱ৔ͷ੠Λฉ͖ɺ
 ঎඼ʹ൓өͤ͞ΔϑϩʔΛ࡞Δ
    άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ
    ෋࢜௨ܥҩྍγεςϜ4&ͷҊ݅؅ཧαϙʔτ
14. © 2017 Goodpatch Inc. All Right Reserved. 14 ͜͏͍͏؀ڥͰΧελϚʔαϙʔτΛ΍Γ͍ͨʂ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ wϢʔβʔͷ੠Λେࣄʹ͍ͯ͠Δମ੍
    wϢʔβʔͷ੠͕঎඼ʹ͖ͪΜͱ൓ө͞Ε͍ͯΔ࣮੷
    wαϙʔτ͢Δ঎඼͕ੈͷதʹՁ஋͕͋Δɺͱࣗ෼͕ೲಘͰ͖Δ঎඼
    w༷ʑͳαϙʔτͷܗ͕͋Δ
    PS
    ௅ઓͤͯ͘͞ΕΔମ੍
15. © 2017 Goodpatch Inc. All Right Reserved. 15 ͜͏͍͏؀ڥͰΧελϚʔαϙʔτΛ΍Γ͍ͨʂ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ wϢʔβʔͷ੠Λେࣄʹ͍ͯ͠Δମ੍
    wϢʔβʔͷ੠͕঎඼ʹ͖ͪΜͱ൓ө͞Ε͍ͯΔ࣮੷
    wαϙʔτ͢Δ঎඼͕ੈͷதʹՁ஋͕͋Δɺͱࣗ෼͕ೲಘͰ͖Δ঎඼
    w༷ʑͳαϙʔτͷܗ͕͋Δ
    PS
    ΍Βͤͯ͘ΕΔମ੍ ͦΜͳձࣾ͋Δͷ͔ͳʜ
16. © 2017 Goodpatch Inc. All Right Reserved. 16 ͜͏͍͏؀ڥͰΧελϚʔαϙʔτΛ΍Γ͍ͨʂ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ wϢʔβʔͷ੠Λେࣄʹ͍ͯ͠Δମ੍
    wϢʔβʔͷ੠͕঎඼ʹ͖ͪΜͱ൓ө͞Ε͍ͯΔ࣮੷
    wαϙʔτ͢Δ঎඼͕ੈͷதʹՁ஋͕͋Δɺͱࣗ෼͕ೲಘͰ͖Δ঎඼
    w༷ʑͳαϙʔτͷܗ͕͋Δ
    PS
    ΍Βͤͯ͘ΕΔମ੍ Ӧۀ͸೥ͰࣙΊͨ
 4&Ҋ݅؅ཧαϙʔτ͸೥ଓ͚͚ͨͲɺ೿ݣࣾһ
    ࣗ෼ͷಘҙͳ͜ͱ΋ɺਖ਼௚͸͖ͬΓ͠ͳ͍
    Ͱ΋ʮϢʔβʔʯΛେ੾ʹͯ͠࢓ࣄ͍ͨ͠ʂ
17. © 2017 Goodpatch Inc. All Right Reserved. 17 ͨ·ͨ·ొ࿥͍ͯͨ͠8BOUFEMZͰάουύονʹग़ձ͏
18. © 2017 Goodpatch Inc. All Right Reserved. 18 ʮͳΜ͔ΠέΠέͳελʔτΞοϓʯʹएׯෆ҆΋ɾɾɾ
    ͦΕͰ΋
    ΍Γ͍ͨ͜ͱˍߟ͑ํ͕όονϦ౰ͯ͸·ͬͨͷͰ
    ؤுͬͯΈΔ͜ͱʹ
    
19. © 2017 Goodpatch Inc. All Right Reserved. 19 ΊͬͪΌ΍Γ͕͍͋Δʂʂʂʂʂ
20. © 2017 Goodpatch Inc. All Right Reserved. 20 άουύονͷΧελϚʔαΫηεͬͯ
    Կ΍ͬͯΔͷʁʁ
21. © 2017 Goodpatch Inc. All Right Reserved. 21 ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ
22. © 2017 Goodpatch Inc. All Right Reserved. 22 ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ͳͥʁ ͜Ε͔Β ΧελϚʔαΫηε ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ
23. © 2017 Goodpatch Inc. All Right Reserved. 23 ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ͳͥʁ ͜Ε͔Β ΧελϚʔαΫηε ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ ΧελϚʔαΫηε
24. © 2017 Goodpatch Inc. All Right Reserved. 24 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ Ϣʔβʔαϙʔτ
25. © 2017 Goodpatch Inc. All Right Reserved. • ͍͔ʹૣ͘ղܾ͢Δ͔ • Ϣʔβʔࢹ఺Ͱෳ਺ύλʔϯΛ༧૝͠ͳ͕Βฦ౴͢Δ • ཁ๬ΛώΞϦϯά͢Δ • ಡΈ΍͘͢ɺ఻ΘΓ΍͍͢ݴ༿͑Βͼ • ηʔϧενʔϜ΍ଞͷνʔϜͱ࿈ܞ͢Δ͜ͱ΋ • ฦ౴ʹର͢ΔNPSΛऔͬͯ·͢ • ਖ਼௚ͳϑΟʔυόοΫʢରԠऀʹରͯ͠΋ɺαʔϏεʹରͯ͠΋ʣ • ϞνϕʔγϣϯUPʂ 25 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ϢʔβʔαϙʔτͰେ੾ʹ͍ͯ͠Δ͜ͱ
26. © 2017 Goodpatch Inc. All Right Reserved. ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ͳͥʁ ͜Ε͔Β ΧελϚʔαΫηε ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ ΧελϚʔαΫηε
27. © 2017 Goodpatch Inc. All Right Reserved. • ڞ༗ • ໰͍߹Θͤ಺༰΍΍ΓऔΓ಺༰͸શͯSlackͰϦΞϧλΠϜڞ༗ • SlackͰϦΞϧλΠϜٞ࿦͕ൃੜ͢Δ͜ͱ΋ɻ • ಛʹଟ͍໰͍߹Θͤ΍ɺཁ๬ʹ͍ͭͯ͸ɺ·ͱΊͯPMʢϓϩμΫτϚωʔδϟʔʣ,
 ΤϯδχΞ,σβΠφʔ΁ڞ༗͠ɺରԠํ਑ʹ͍ͭͯݕ౼͢Δ • ձ࿩ͷ΍ΓͱΓΛݟ͍ͯͳͯ͘΋ʮͳͥͦͷ໰͍߹Θͤ/ཁ๬͕ଟ͍ͷ͔ʯ͕໌֬ʹ ͳΔΑ͏఻͑ํɺݟ΍͢͞ɺσʔλΛἧ͑Δ 27 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ʮͳͥʁʯͱʮ͜Ε͔ΒʯΛߟ͑ΔΧελϚʔαΫηε
28. © 2017 Goodpatch Inc. All Right Reserved. • ։ൃ • ։ൃ్தͰΤϯδχΞ͞Μ͕Ծ౰ͯͨ͠αʔϏε಺ͷจݴΛνΣοΫ͢Δ • ϑϩʔͱݟ΍͢͞ɺ఻ΘΓ΍͢͞ɺσβΠϯతͳόϥϯεΛߟ͑ͯݴ༿ΛબͿ
 • ։ൃ؀ڥͰͷϑΟʔυόοΫ • ʮҰ൪࠷ॳͷϢʔβʔʯʹͳΔʂʢCSνʔϜҎ֎ͷϝϯόʔ΋ؚΉʣ • ૢ࡞Ͱҧ࿨ײͷ͋Δͱ͜Ζ΍ɺ૝ఆͰ͖Δ࢖͍ํʹରԠͰ͖Δ͔Ͳ͏͔Λ֬ೝ͢ Δ 28 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ʮͳͥʁʯͱʮ͜Ε͔ΒʯΛߟ͑ΔΧελϚʔαΫηε
29. © 2017 Goodpatch Inc. All Right Reserved. • ಧ͚Δ • ػೳվળ΍৽ػೳϦϦʔεͷࡍͷ͓஌ΒͤΛ࡞੒ • ͓஌Βͤͷಧ͚ํΛߟ͑Δ • ಧ͚͍ͨਓʹରͯ͠ɺҰ൪఻ΘΔίϯςϯπ΍഑৴ํ๏Λຖճߟܾ͑ͯΊΔ
 • ίϯςϯπ࡞੒࣌ʹؾΛ͚͍ͭͯΔ͜ͱ • ϏδϡΞϧʢͲ͏͍͏ը૾Λ࢖͏ͷ͔ɺ੩ࢭըͳͷ͔ɺGIFͳͷ͔ʣ • Θ͔Γ΍͘͢ʮ࢖͍͍ͨʂʯͱࢥͬͯ΋Β͑Δݴ༿બͼ • ൑அʹ໎ͬͨ࣌͸ελΠϧΨΠυʹཱͪฦͬͯߟ͑Δ 29 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ʮͳͥʁʯͱʮ͜Ε͔ΒʯΛߟ͑ΔΧελϚʔαΫηε
30. © 2017 Goodpatch Inc. All Right Reserved. • ηʔϧε • ΠϕϯτاըɺࢀՃ • Ϣʔβʔ৘ใͷڞ༗ɺϑΥϩʔ • ϑΟʔυόοΫͷڞ༗ • ϚʔέςΟϯάʢ͜Ε͔Βʣ • ίϯςϯπ࡞੒ • σʔλ΍φϨοδͷڞ༗ • ࣾ಺ • φϨοδڞ༗ • ৽ೖࣾһ޲͚ɹࣗࣾϓϩμΫτษڧձ 30 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ͦͷଞ
31. © 2017 Goodpatch Inc. All Right Reserved. 31 ͜Ε͔Β΍Γ͍ͨ͜ͱ
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33. © 2017 Goodpatch Inc. All Right Reserved. 33 ͦͯ͠ͳʹΑΓʜ
34. © 2017 Goodpatch Inc. All Right Reserved. 34 8BOUFEMZͰ࠾༻Λ͓͜ͳͬͯ·͢ʂʂʂʂʂ
35. © 2017 Goodpatch Inc. All Right Reserved. 35 ͥͻ͝ཡ͍ͩ͘͞
    IUUQTXXXXBOUFEMZDPNQSPKFDUT
36. © 2017 Goodpatch Inc. All Right Reserved. 36 z$4zࣗମ͕Ձ஋޲্͠ɺ
    ໨ࢦ͢ਓ͕૿͑ͯཉ͍͠ͳ͋ɺͱࢥ͍ͬͯ·͢ɻ
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    ʮϢʔβʔத৺ઃܭʯ͕ʮ౰ͨΓલʯʹͳΔͱ͍͍Ͱ͢Ͷɻ
    ͍͍$4͸͍͍&4͔Βʂ ͍͞͝ʹ
37. © 2017 Goodpatch Inc. All Right Reserved. 37 ·ͩ·ͩษڧதͳͷͰɺ͍ΖΜͳձࣾͷ$4 $4ʹؔ͢Δ͓࢓ࣄΛ͍ͯ͠Δํͱ
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    4/4Ͱ΋ܨ͕ΕͨΒ͏Ε͍͠Ͱ͢ɻ ͍͞͝ʹ !"ZBLB@L@HQ
38. © 2017 Goodpatch Inc. All Right Reserved. 38 ຊ೔͸͋Γ͕ͱ͏͍͟͝·ͨ͠