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CS HACK#4 ”異業種からのCSをHACKする!” LT資料(片山/Goodpatch)

8e86ad89560b1938f2c11238663b8f7c?s=47 ayaka-k
June 22, 2017

CS HACK#4 ”異業種からのCSをHACKする!” LT資料(片山/Goodpatch)

2017/06/22 CS HACK#4 ”異業種からのCSをHACKする!”
「元投資用不動産の営業が渋谷のデザイン会社でカスタマーサクセスとして働く理由」LT資料
イベント詳細:https://cshack.connpass.com/event/55551/

8e86ad89560b1938f2c11238663b8f7c?s=128

ayaka-k

June 22, 2017
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  1. 1 ݩ౤ࢿ༻ෆಈ࢈ͷӦۀ͕ ौ୩ͷσβΠϯձࣾͰΧελϚʔαΫηεͱͯ͠ಇ͘ཧ༝ $4)"$, "ZBLB,BUBZBNB

  2. © 2017 Goodpatch Inc. All Right Reserved. 2 ࣗݾ঺հ ยࢁ࠼Ն

    גࣜձࣾάουύον 1SPEVDUEJWΧελϚʔαΫηε ฏ੒ݩ೥ੜ·Εɻਆಸ઒ݝḟࢠࢢग़਎ɻ ֶੜ࣌୅͸ϢχΫϩళһɻ৽ଔͰ౤ࢿ༻ෆಈ࢈Ӧۀˠ 4&Ҋ݅؅ཧαϙʔτˠάουύον
 ͕͋͜Εͷ$4 %JTOFZ 6OJUFE"MMPXT  5IF3JUT$BSMUPO)PUFM$PNQBOZ--$  *OUFSDPN 4MBDLͳͲͳͲ
  3. © 2017 Goodpatch Inc. All Right Reserved. 3 ΫϥΠΞϯταʔϏεࣄۀͱϓϩμΫτࣄۀ άουύονͷࣄۀ঺հ

    ओʹ೔ຊࠃ಺اۀΛத৺ʹɺΞϓϦέʔγϣϯͷϓϥϯχϯά͔Βɺ 6*σβΠϯɺ։ൃ·ͰΛߦ͍ͬͯ·͢ɻ ΫϥΠΞϯταʔϏεࣄۀ ϓϩτλΠϐϯάπʔϧʮ1SPUUʯΛத৺ʹɺσβΠϯΛΑΓޮ཰త ʹߦ͑Δπʔϧ܈Λ։ൃɺϦϦʔε͍͖ͯ͠·͢ɻ ϓϩμΫτࣄۀ
  4. © 2017 Goodpatch Inc. All Right Reserved. 4 ϓϩμΫτࣄۀɿ1SPUU 1SPUU͸ɺ୯७ʹϓϩτλΠϓΛͭ͘Δπʔ

    ϧͰ͸ͳ͘ɺϓϩτλΠϐϯάΛνʔϜʹΠ ϯετʔϧ͢ΔπʔϧͰ͢ɻ(PPEQBUDIͷ ࣗࣾαʔϏεͱͯ͠೥݄ʹਖ਼ࣜϦϦʔ εɻେख΢ΣϒαʔϏεاۀʹͯ&OUFSQSJTF ϓϥϯͷ࠾༻࣮੷ଟ਺ʢ:BIPPɺ%F/"ɺ (3&&ɺ3FDSVJUɺָఱͳͲʣɻ ͷձٞΑΓɺͭͷϓϩτλΠϓ ೥౓άουσβΠϯ৆ड৆ άουύονͷࣄۀ঺հ
  5. © 2017 Goodpatch Inc. All Right Reserved. 5 ϓϩμΫτࣄۀɿ#BMUP #BMUP͸։ൃϑΣʔζͰΞϓϦʹϫϯΞΫγϣ

    ϯͰεΫϦʔϯγϣοτ͕औΕɺσόΠε৘ ใͱڞʹίϝϯτ͕ૹΕΔϑΟʔυόοΫί ϛϡχέʔγϣϯπʔϧͰ͢ɻࢹ֮৘ใΛηο τͰ֬ೝͰ͖ɺ఻ΘΔ͜ͱͰɺཱ৔͕ҟͳΔ ΤϯδχΞͱσβΠφʔͷίϛϡχέʔγϣ ϯ͕׆ൃʹͳΓɺྑ͍ٞ࿦͕ੜ·Εɺϓϩμ Ϋτͷ඼্࣭͕͕͍͖ͬͯ·͢ɻ
 ೥άουσβΠϯ৆ड৆ εΫϦʔϯγϣοτɾϜʔϏʔͰ ͔ΜͨΜϑΟʔυόοΫ IUUQCBMUPJP άουύονͷࣄۀ঺հ
  6. © 2017 Goodpatch Inc. All Right Reserved. 6 ຊ೔ͷϝχϡʔ

  7. © 2017 Goodpatch Inc. All Right Reserved. 7 w άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ

    w άουύονͷΧελϚʔαΫηε಺༰ w ͜Ε͔Β΍Γ͍ͨ͜ͱ
  8. © 2017 Goodpatch Inc. All Right Reserved. 8 άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ

  9. © 2017 Goodpatch Inc. All Right Reserved. 9 ͜Ε·Ͱͷܦྺ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ

    ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ ෋࢜௨ܥҩྍγεςϜSEͷҊ݅؅ཧαϙʔτ גࣜձࣾάουύονʹͯΧελϚʔαΫηεΛ୲౰ େֶଔۀޙʙ໿1೥ 2013೥ʙ2016೥ 2016೥ʙݱࡏ
  10. © 2017 Goodpatch Inc. All Right Reserved. 10 ͜Ε·Ͱͷܦྺ ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ

    ෋࢜௨ܥҩྍγεςϜSEͷҊ݅؅ཧαϙʔτ גࣜձࣾάουύονʹͯΧελϚʔαΫηεΛ୲౰ େֶଔۀޙʙ໿1೥ 2013೥ʙ2016೥ 2016೥ʙݱࡏ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ
  11. © 2017 Goodpatch Inc. All Right Reserved. 11 Α͔ͬͨ͜ͱ ٙ໰ʹࢥͬͯͨ͜ͱ

    ͜͏ͨ͠Β͍͍ͷʹʜ ɾ೜଱ྗ͕͍ͭͨ ɾ͜͏͍͏ձࣾ΋͋ΔΜͩ ɾి࿩Ͱ࿩͢͜ͱ͕ಘҙʹͳͬͨ ɾి࿩Ӧۀͱ͍͏ख๏ͷෆໟ͞ ɾطଘސ٬΁ͷϑΥϩʔͷബ͞ ɾӦۀͷख๏Λม͑Δ ɾطଘސ٬ͷϑΥϩʔΛ
 ɹखް͘͢Δ ɾӦۀݸਓ΁ͷ৴པͰ͸ͳ͘ɺ
 ɹձࣾͱͯ͠ͷ৴པؔ܎Λ࡞Δ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ
  12. © 2017 Goodpatch Inc. All Right Reserved. 12 ͜Ε·Ͱͷܦྺ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ

    ౤ࢿ༻ෆಈ࢈ձࣾ΁৽ଔͰӦۀͱͯ͠ೖࣾ ෋࢜௨ܥҩྍγεςϜSEͷҊ݅؅ཧαϙʔτ גࣜձࣾάουύονʹͯΧελϚʔαΫηεΛ୲౰ େֶଔۀޙʙ໿1೥ 2013೥ʙ2016೥ 2016೥ʙݱࡏ
  13. © 2017 Goodpatch Inc. All Right Reserved. 13 Α͔ͬͨ͜ͱ ٙ໰ʹࢥͬͯͨ͜ͱ

    ͜͏ͨ͠Β͍͍ͷʹʜ ɾ໾ׂ෼୲͕໌֬ ɾ੹೚ͷ͋Δ࢓ࣄʢਓ໋ʹؔΘΓ ͔Ͷͳ͍ͷͰʣ ɾେاۀͷ΍Γํ͕෼͔ͬͨ ɾҙ֎ͱʮαϙʔτʯ͸޲͖ෆ޲ ͖͕͋Δ࢓ࣄͱؾ͚ͮͨ ɾࣗࣾπʔϧͷ6*͕ࠅ͗͢Δ ɾྑ͍औΓ૊Έ͕ධՁ͞Εͳ͍ ɾຫੑతͳਓࡐෆ଍ ɾݱ৔ͷ੠Λ൓өͤ͞Δ࢓૊Έ͕ ͳ͍ ɾܾఆݖͷ͋Δਓͷإͱ໊લ͢Β Θ͔Βͳ͍ ɾϢʔβʔ΍ݱ৔ͷ੠Λฉ͖ɺ
 ঎඼ʹ൓өͤ͞ΔϑϩʔΛ࡞Δ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ ෋࢜௨ܥҩྍγεςϜ4&ͷҊ݅؅ཧαϙʔτ
  14. © 2017 Goodpatch Inc. All Right Reserved. 14 ͜͏͍͏؀ڥͰΧελϚʔαϙʔτΛ΍Γ͍ͨʂ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ

    wϢʔβʔͷ੠Λେࣄʹ͍ͯ͠Δମ੍ wϢʔβʔͷ੠͕঎඼ʹ͖ͪΜͱ൓ө͞Ε͍ͯΔ࣮੷ wαϙʔτ͢Δ঎඼͕ੈͷதʹՁ஋͕͋Δɺͱࣗ෼͕ೲಘͰ͖Δ঎඼ w༷ʑͳαϙʔτͷܗ͕͋ΔPS௅ઓͤͯ͘͞ΕΔମ੍
  15. © 2017 Goodpatch Inc. All Right Reserved. 15 ͜͏͍͏؀ڥͰΧελϚʔαϙʔτΛ΍Γ͍ͨʂ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ

    wϢʔβʔͷ੠Λେࣄʹ͍ͯ͠Δମ੍ wϢʔβʔͷ੠͕঎඼ʹ͖ͪΜͱ൓ө͞Ε͍ͯΔ࣮੷ wαϙʔτ͢Δ঎඼͕ੈͷதʹՁ஋͕͋Δɺͱࣗ෼͕ೲಘͰ͖Δ঎඼ w༷ʑͳαϙʔτͷܗ͕͋ΔPS΍Βͤͯ͘ΕΔମ੍ ͦΜͳձࣾ͋Δͷ͔ͳʜ
  16. © 2017 Goodpatch Inc. All Right Reserved. 16 ͜͏͍͏؀ڥͰΧελϚʔαϙʔτΛ΍Γ͍ͨʂ άουύονʹೖΔ·ͰԿͷ࢓ࣄͯͨ͠ͷʁ

    wϢʔβʔͷ੠Λେࣄʹ͍ͯ͠Δମ੍ wϢʔβʔͷ੠͕঎඼ʹ͖ͪΜͱ൓ө͞Ε͍ͯΔ࣮੷ wαϙʔτ͢Δ঎඼͕ੈͷதʹՁ஋͕͋Δɺͱࣗ෼͕ೲಘͰ͖Δ঎඼ w༷ʑͳαϙʔτͷܗ͕͋ΔPS΍Βͤͯ͘ΕΔମ੍ Ӧۀ͸೥ͰࣙΊͨ
 4&Ҋ݅؅ཧαϙʔτ͸೥ଓ͚͚ͨͲɺ೿ݣࣾһ ࣗ෼ͷಘҙͳ͜ͱ΋ɺਖ਼௚͸͖ͬΓ͠ͳ͍ Ͱ΋ʮϢʔβʔʯΛେ੾ʹͯ͠࢓ࣄ͍ͨ͠ʂ
  17. © 2017 Goodpatch Inc. All Right Reserved. 17 ͨ·ͨ·ొ࿥͍ͯͨ͠8BOUFEMZͰάουύονʹग़ձ͏

  18. © 2017 Goodpatch Inc. All Right Reserved. 18 ʮͳΜ͔ΠέΠέͳελʔτΞοϓʯʹएׯෆ҆΋ɾɾɾ ͦΕͰ΋

    ΍Γ͍ͨ͜ͱˍߟ͑ํ͕όονϦ౰ͯ͸·ͬͨͷͰ ؤுͬͯΈΔ͜ͱʹ
  19. © 2017 Goodpatch Inc. All Right Reserved. 19 ΊͬͪΌ΍Γ͕͍͋Δʂʂʂʂʂ

  20. © 2017 Goodpatch Inc. All Right Reserved. 20 άουύονͷΧελϚʔαΫηεͬͯ Կ΍ͬͯΔͷʁʁ

  21. © 2017 Goodpatch Inc. All Right Reserved. 21 ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ

    ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ
  22. © 2017 Goodpatch Inc. All Right Reserved. 22 ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ

    ͳͥʁ ͜Ε͔Β ΧελϚʔαΫηε ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ
  23. © 2017 Goodpatch Inc. All Right Reserved. 23 ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ

    ͳͥʁ ͜Ε͔Β ΧελϚʔαΫηε ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ ΧελϚʔαΫηε
  24. © 2017 Goodpatch Inc. All Right Reserved. 24 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ Ϣʔβʔαϙʔτ

  25. © 2017 Goodpatch Inc. All Right Reserved. • ͍͔ʹૣ͘ղܾ͢Δ͔ •

    Ϣʔβʔࢹ఺Ͱෳ਺ύλʔϯΛ༧૝͠ͳ͕Βฦ౴͢Δ • ཁ๬ΛώΞϦϯά͢Δ • ಡΈ΍͘͢ɺ఻ΘΓ΍͍͢ݴ༿͑Βͼ • ηʔϧενʔϜ΍ଞͷνʔϜͱ࿈ܞ͢Δ͜ͱ΋ • ฦ౴ʹର͢ΔNPSΛऔͬͯ·͢ • ਖ਼௚ͳϑΟʔυόοΫʢରԠऀʹରͯ͠΋ɺαʔϏεʹରͯ͠΋ʣ • ϞνϕʔγϣϯUPʂ 25 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ϢʔβʔαϙʔτͰେ੾ʹ͍ͯ͠Δ͜ͱ
  26. © 2017 Goodpatch Inc. All Right Reserved. ΧελϚʔαΫηεͷकඋൣғ άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ͳͥʁ

    ͜Ε͔Β ΧελϚʔαΫηε ͓໰͍ ߹Θͤ Ϣʔβʔαϙʔτ ΧελϚʔαΫηε
  27. © 2017 Goodpatch Inc. All Right Reserved. • ڞ༗ •

    ໰͍߹Θͤ಺༰΍΍ΓऔΓ಺༰͸શͯSlackͰϦΞϧλΠϜڞ༗ • SlackͰϦΞϧλΠϜٞ࿦͕ൃੜ͢Δ͜ͱ΋ɻ • ಛʹଟ͍໰͍߹Θͤ΍ɺཁ๬ʹ͍ͭͯ͸ɺ·ͱΊͯPMʢϓϩμΫτϚωʔδϟʔʣ,
 ΤϯδχΞ,σβΠφʔ΁ڞ༗͠ɺରԠํ਑ʹ͍ͭͯݕ౼͢Δ • ձ࿩ͷ΍ΓͱΓΛݟ͍ͯͳͯ͘΋ʮͳͥͦͷ໰͍߹Θͤ/ཁ๬͕ଟ͍ͷ͔ʯ͕໌֬ʹ ͳΔΑ͏఻͑ํɺݟ΍͢͞ɺσʔλΛἧ͑Δ 27 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ʮͳͥʁʯͱʮ͜Ε͔ΒʯΛߟ͑ΔΧελϚʔαΫηε
  28. © 2017 Goodpatch Inc. All Right Reserved. • ։ൃ •

    ։ൃ్தͰΤϯδχΞ͞Μ͕Ծ౰ͯͨ͠αʔϏε಺ͷจݴΛνΣοΫ͢Δ • ϑϩʔͱݟ΍͢͞ɺ఻ΘΓ΍͢͞ɺσβΠϯతͳόϥϯεΛߟ͑ͯݴ༿ΛબͿ
 • ։ൃ؀ڥͰͷϑΟʔυόοΫ • ʮҰ൪࠷ॳͷϢʔβʔʯʹͳΔʂʢCSνʔϜҎ֎ͷϝϯόʔ΋ؚΉʣ • ૢ࡞Ͱҧ࿨ײͷ͋Δͱ͜Ζ΍ɺ૝ఆͰ͖Δ࢖͍ํʹରԠͰ͖Δ͔Ͳ͏͔Λ֬ೝ͢ Δ 28 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ʮͳͥʁʯͱʮ͜Ε͔ΒʯΛߟ͑ΔΧελϚʔαΫηε
  29. © 2017 Goodpatch Inc. All Right Reserved. • ಧ͚Δ •

    ػೳվળ΍৽ػೳϦϦʔεͷࡍͷ͓஌ΒͤΛ࡞੒ • ͓஌Βͤͷಧ͚ํΛߟ͑Δ • ಧ͚͍ͨਓʹରͯ͠ɺҰ൪఻ΘΔίϯςϯπ΍഑৴ํ๏Λຖճߟܾ͑ͯΊΔ
 • ίϯςϯπ࡞੒࣌ʹؾΛ͚͍ͭͯΔ͜ͱ • ϏδϡΞϧʢͲ͏͍͏ը૾Λ࢖͏ͷ͔ɺ੩ࢭըͳͷ͔ɺGIFͳͷ͔ʣ • Θ͔Γ΍͘͢ʮ࢖͍͍ͨʂʯͱࢥͬͯ΋Β͑Δݴ༿બͼ • ൑அʹ໎ͬͨ࣌͸ελΠϧΨΠυʹཱͪฦͬͯߟ͑Δ 29 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ʮͳͥʁʯͱʮ͜Ε͔ΒʯΛߟ͑ΔΧελϚʔαΫηε
  30. © 2017 Goodpatch Inc. All Right Reserved. • ηʔϧε •

    ΠϕϯτاըɺࢀՃ • Ϣʔβʔ৘ใͷڞ༗ɺϑΥϩʔ • ϑΟʔυόοΫͷڞ༗ • ϚʔέςΟϯάʢ͜Ε͔Βʣ • ίϯςϯπ࡞੒ • σʔλ΍φϨοδͷڞ༗ • ࣾ಺ • φϨοδڞ༗ • ৽ೖࣾһ޲͚ɹࣗࣾϓϩμΫτษڧձ 30 άουύονͷΧελϚʔαΫηεͬͯԿ΍ͬͯΔͷʁ ͦͷଞ
  31. © 2017 Goodpatch Inc. All Right Reserved. 31 ͜Ε͔Β΍Γ͍ͨ͜ͱ

  32. © 2017 Goodpatch Inc. All Right Reserved. 32 w ސ٬σʔλΛݩʹͨ͠ΞΫγϣϯ%

    w ϙοϓΞοϓϝοηʔδͷλΠϛϯάΛ࠶౓ݕ౼ w $IBU#PUͷಋೖͷݕ౼ w *OUFSDPN&EVDBUFಋೖ w 'FFECBDL؅ཧͷΑΓྑ͍ϑϩʔͷ໛ࡧ w ࣾ಺֎΁ͷφϨοδڞ༗ͷڧԽ w ΋ͬͱଞͷνʔϜͱγʔϜϨεʹ࿈ܞͰ͖Δ࢓૊Έͮ͘Γ
  33. © 2017 Goodpatch Inc. All Right Reserved. 33 ͦͯ͠ͳʹΑΓʜ

  34. © 2017 Goodpatch Inc. All Right Reserved. 34 8BOUFEMZͰ࠾༻Λ͓͜ͳͬͯ·͢ʂʂʂʂʂ

  35. © 2017 Goodpatch Inc. All Right Reserved. 35 ͥͻ͝ཡ͍ͩ͘͞ IUUQTXXXXBOUFEMZDPNQSPKFDUT

  36. © 2017 Goodpatch Inc. All Right Reserved. 36 z$4zࣗମ͕Ձ஋޲্͠ɺ ໨ࢦ͢ਓ͕૿͑ͯཉ͍͠ͳ͋ɺͱࢥ͍ͬͯ·͢ɻ

    *58FCۀք͚ͩͰ͸ͳ͘ɺαʔϏεۀΛؚΊͯ ʮϢʔβʔத৺ઃܭʯ͕ʮ౰ͨΓલʯʹͳΔͱ͍͍Ͱ͢Ͷɻ ͍͍$4͸͍͍&4͔Βʂ ͍͞͝ʹ
  37. © 2017 Goodpatch Inc. All Right Reserved. 37 ·ͩ·ͩษڧதͳͷͰɺ͍ΖΜͳձࣾͷ$4 $4ʹؔ͢Δ͓࢓ࣄΛ͍ͯ͠Δํͱ

    ͓࿩͍͖͍ͤͯͨͩͨ͠͞Ͱ͢ʂ ˍ ঁੑͷ$4ͷํ͕ΘΓͱগͳ͍ͷͰͥͻ͓༑ୡʹͳ͍ͬͯͩ͘͞ʜ ࠙਌ձͰ΋ɺޙ೔ϥϯνͰ΋͍͖·͠ΐ͏ʙ 4/4Ͱ΋ܨ͕ΕͨΒ͏Ε͍͠Ͱ͢ɻ ͍͞͝ʹ !"ZBLB@L@HQ
  38. © 2017 Goodpatch Inc. All Right Reserved. 38 ຊ೔͸͋Γ͕ͱ͏͍͟͝·ͨ͠