Building a Human-Centered Culture

Building a Human-Centered Culture

Slides from this presentation offered at Generate NYC and HOW Design Live, 2017.

Starting from the idea that our project fail for people reasons, not technical ones, this presentation explores the ingredients for valuable collaboration and how to encourage those in your organization. We also examine how the kinds of things your teammates will describe as the "culture" are really just your values in practice. Finally, we end with a call to recognize our greatest threat to valuable collaboration is our lack of diversity.

Fe8510ee8e06c36d02799dbf8f934b9c?s=128

Ben Callahan

May 04, 2017
Tweet

Transcript

  1. BUILDING A HUMAN-CENTERED CULTURE @bencallahan

  2. None
  3. None
  4. None
  5. 0% for Technical Reasons

  6. 0% for Technical Reasons 100% for People Reasons

  7. None
  8. The Users The Stakeholders Your Client Your Boss Your Coworkers

    You
  9. If we want to be better at our jobs, we

    need to be better humans.
  10. A Human-Centered Culture

  11. Valuable collaboration is the core of a human-centered culture.

  12. Many organizations mistake “getting along” for valuable collaboration.

  13. Theory Investing Next Steps BUILDING A HUMAN-CENTERED CULTURE PART 1

    PART 2 PART 3
  14. BUILDING A HUMAN-CENTERED CULTURE INGREDIENTS FOR VALUABLE COLLABORATION PART 1

  15. None
  16. None
  17. None
  18. Best friends, the same person

  19. Best friends, the same person Go their separate ways and

    fail
  20. Best friends, the same person Go their separate ways and

    fail Best friends, the same person
  21. Best friends, the same person Hate each other, very different

    Go their separate ways and fail Best friends, the same person
  22. Best friends, the same person Hate each other, very different

    Go their separate ways and fail Best friends, the same person Forced to struggle together
  23. Best friends, the same person Hate each other, very different

    Go their separate ways and fail Best friends, the same person Forced to struggle together Respectful collaborators
  24. Diversity of Perspective

  25. None
  26. “If you’re a white guy with an audience and you’re

    not talking about privilege, you’re missing it.” Timothy Goodman
  27. None
  28. “We need different ways of thinking.” Helen Stringer

  29. None
  30. “Diversity can mean so many different things.” Malcom Gladwell

  31. Diversity of Perspective

  32. Diversity of Perspective https://www.scientificamerican.com/article/how-diversity-makes-us-smarter http://news.mit.edu/2014/workplace-diversity-can-help-bottom-line-1007 http://www.catalyst.org/system/files/why_diversity_matters_catalyst_0.pdf https://www.forbes.com/forbesinsights/innovation_diversity/

  33. Potential for Valuable Collaboration Diversity of Perspective

  34. Potential for Valuable Collaboration Diversity of Perspective

  35. Empathy

  36. Ease of Collaboration Empathy

  37. Ease of Collaboration Empathy

  38. Empathy Diversity of Perspective

  39. Empathy Diversity of Perspective

  40. Empathy Diversity of Perspective

  41. Empathy Diversity of Perspective Low Value Low Value

  42. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value
  43. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value
  44. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Ease of Collaboration
  45. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Ease of Collaboration Personal Conflict
  46. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Ease of Collaboration Personal Conflict Idea Conflict
  47. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Ease of Collaboration Personal Conflict Idea Conflict
  48. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Ease of Collaboration Personal Conflict Idea Conflict
  49. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Conformity Ease of Collaboration Personal Conflict Idea Conflict
  50. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  51. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  52. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  53. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  54. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  55. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  56. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  57. The team owns the idea.

  58. INVESTING IN YOUR HUMANS PART 2 BUILDING A HUMAN-CENTERED CULTURE

  59. If we want to be better at our jobs, we

    need to be better humans.
  60. Investing in Your Humans

  61. None
  62. Investing in a Skill

  63. Investing in a Person Investing in a Skill

  64. Investing in a Person Investing in a Skill

  65. Investing in a Life Investing in a Person Investing in

    a Skill
  66. Investing in a Life Investing in a Person Education Budget

    Investing in a Skill
  67. Investing in a Life Investing in a Person Education Budget

    Writing & Speaking Investing in a Skill
  68. Investing in a Life Investing in a Person Education Budget

    Writing & Speaking Lunch & Learn Investing in a Skill
  69. Investing in a Life Investing in a Person Education Budget

    Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  70. Investing in a Life Wellness Budget Investing in a Person

    Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  71. Investing in a Life Wellness Budget Holistic Training Investing in

    a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  72. Investing in a Life Wellness Budget Holistic Training Peer Review

    Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  73. Investing in a Life Wellness Budget Holistic Training Peer Review

    Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  74. Investing in a Life Travel Pizza Wellness Budget Holistic Training

    Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  75. Investing in a Life Travel Pizza Vacation Bonus Wellness Budget

    Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  76. Investing in a Life Travel Pizza Vacation Bonus Significant Other

    Dinners Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  77. Investing in a Life Travel Pizza Vacation Bonus Significant Other

    Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  78. Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, &

    Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Education Budget Writing & Speaking Lunch & Learn Maker Series
  79. These things are not your culture.

  80. None
  81. Culture starts with values. Community Be Better Life-Long Learning

  82. Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, &

    Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Culture starts with values. Education Budget Writing & Speaking Lunch & Learn Maker Series Community Be Better Life-Long Learning
  83. Investing in a Skill Set Investing in a Person Investing

    in a Life
  84. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  85. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  86. Alice
 Goffman

  87. https://implicit.harvard.edu/implicit/takeatest.html

  88. WHAT TO DO PART 3 BUILDING A HUMAN-CENTERED CULTURE

  89. Hire the whole person.

  90. Share a meal.

  91. “Invest in communities with different perspectives than your own.” Leslie

    Miley Image via https://techcrunch.com
  92. Expose disagreement, don’t hide it.

  93. Encourage participation from those who are less outspoken.

  94. Speak less. Listen more.

  95. We’re a scrappy bunch.

  96. Our greatest threat to valuable collaboration is our lack of

    diversity.
  97. THANKS! @bencallahan

  98. None