Building a Human-Centered Culture

Slides from this presentation offered at Generate NYC and HOW Design Live, 2017.

Starting from the idea that our project fail for people reasons, not technical ones, this presentation explores the ingredients for valuable collaboration and how to encourage those in your organization. We also examine how the kinds of things your teammates will describe as the "culture" are really just your values in practice. Finally, we end with a call to recognize our greatest threat to valuable collaboration is our lack of diversity.

Transcript

1. BUILDING A HUMAN-CENTERED CULTURE @bencallahan
5. 0% for Technical Reasons
6. 0% for Technical Reasons 100% for People Reasons
8. The Users The Stakeholders Your Client Your Boss Your Coworkers You
9. If we want to be better at our jobs, we need to be better humans.
10. A Human-Centered Culture
11. Valuable collaboration is the core of a human-centered culture.
12. Many organizations mistake “getting along” for valuable collaboration.
13. Theory Investing Next Steps BUILDING A HUMAN-CENTERED CULTURE PART 1 PART 2 PART 3
14. BUILDING A HUMAN-CENTERED CULTURE INGREDIENTS FOR VALUABLE COLLABORATION PART 1
18. Best friends, the same person
19. Best friends, the same person Go their separate ways and fail
20. Best friends, the same person Go their separate ways and fail Best friends, the same person
21. Best friends, the same person Hate each other, very different Go their separate ways and fail Best friends, the same person
22. Best friends, the same person Hate each other, very different Go their separate ways and fail Best friends, the same person Forced to struggle together
23. Best friends, the same person Hate each other, very different Go their separate ways and fail Best friends, the same person Forced to struggle together Respectful collaborators
24. Diversity of Perspective
26. “If you’re a white guy with an audience and you’re not talking about privilege, you’re missing it.” Timothy Goodman
28. “We need different ways of thinking.” Helen Stringer
30. “Diversity can mean so many different things.” Malcom Gladwell
31. Diversity of Perspective
32. Diversity of Perspective https://www.scientificamerican.com/article/how-diversity-makes-us-smarter http://news.mit.edu/2014/workplace-diversity-can-help-bottom-line-1007 http://www.catalyst.org/system/files/why_diversity_matters_catalyst_0.pdf https://www.forbes.com/forbesinsights/innovation_diversity/
33. Potential for Valuable Collaboration Diversity of Perspective
34. Potential for Valuable Collaboration Diversity of Perspective
35. Empathy
36. Ease of Collaboration Empathy
37. Ease of Collaboration Empathy
38. Empathy Diversity of Perspective
39. Empathy Diversity of Perspective
40. Empathy Diversity of Perspective
41. Empathy Diversity of Perspective Low Value Low Value
42. Empathy Diversity of Perspective Low Value High Value Low Value High Value
43. Empathy Diversity of Perspective Low Value High Value Low Value High Value
44. Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration
45. Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration Personal Conflict
46. Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration Personal Conflict Idea Conflict
47. Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration Personal Conflict Idea Conflict
48. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Ease of Collaboration Personal Conflict Idea Conflict
49. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Conformity Ease of Collaboration Personal Conflict Idea Conflict
50. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
51. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
52. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
53. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
54. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
55. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
56. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
57. The team owns the idea.
58. INVESTING IN YOUR HUMANS PART 2 BUILDING A HUMAN-CENTERED CULTURE
59. If we want to be better at our jobs, we need to be better humans.
60. Investing in Your Humans
62. Investing in a Skill
63. Investing in a Person Investing in a Skill
64. Investing in a Person Investing in a Skill
65. Investing in a Life Investing in a Person Investing in a Skill
66. Investing in a Life Investing in a Person Education Budget Investing in a Skill
67. Investing in a Life Investing in a Person Education Budget Writing & Speaking Investing in a Skill
68. Investing in a Life Investing in a Person Education Budget Writing & Speaking Lunch & Learn Investing in a Skill
69. Investing in a Life Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
70. Investing in a Life Wellness Budget Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
71. Investing in a Life Wellness Budget Holistic Training Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
72. Investing in a Life Wellness Budget Holistic Training Peer Review Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
73. Investing in a Life Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
74. Investing in a Life Travel Pizza Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
75. Investing in a Life Travel Pizza Vacation Bonus Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
76. Investing in a Life Travel Pizza Vacation Bonus Significant Other Dinners Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
77. Investing in a Life Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
78. Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Education Budget Writing & Speaking Lunch & Learn Maker Series
79. These things are not your culture.
81. Culture starts with values. Community Be Better Life-Long Learning
82. Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Culture starts with values. Education Budget Writing & Speaking Lunch & Learn Maker Series Community Be Better Life-Long Learning
83. Investing in a Skill Set Investing in a Person Investing in a Life
84. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
85. Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
86. Alice
 Goffman
87. https://implicit.harvard.edu/implicit/takeatest.html
88. WHAT TO DO PART 3 BUILDING A HUMAN-CENTERED CULTURE
89. Hire the whole person.
90. Share a meal.
91. “Invest in communities with different perspectives than your own.” Leslie Miley Image via https://techcrunch.com
92. Expose disagreement, don’t hide it.
93. Encourage participation from those who are less outspoken.
94. Speak less. Listen more.
95. We’re a scrappy bunch.
96. Our greatest threat to valuable collaboration is our lack of diversity.
97. THANKS! @bencallahan