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Building a Human-Centered Culture

Ben Callahan
May 04, 2017
Business
2
760

Building a Human-Centered Culture

Slides from this presentation offered at Generate NYC and HOW Design Live, 2017.

Starting from the idea that our project fail for people reasons, not technical ones, this presentation explores the ingredients for valuable collaboration and how to encourage those in your organization. We also examine how the kinds of things your teammates will describe as the "culture" are really just your values in practice. Finally, we end with a call to recognize our greatest threat to valuable collaboration is our lack of diversity.

Ben Callahan

May 04, 2017
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Transcript

  1. BUILDING A
    HUMAN-CENTERED
    CULTURE
    @bencallahan

    View Slide

  2. View Slide

  3. View Slide

  4. View Slide

  5. 0% for Technical Reasons

    View Slide

  6. 0% for Technical Reasons
    100% for People Reasons

    View Slide

  7. View Slide

  8. The Users
    The Stakeholders
    Your Client
    Your Boss
    Your Coworkers
    You

    View Slide

  9. If we want to be better at our jobs,
    we need to be better humans.

    View Slide

  10. A Human-Centered Culture

    View Slide

  11. Valuable collaboration is the core
    of a human-centered culture.

    View Slide

  12. Many organizations mistake
    “getting along” for valuable
    collaboration.

    View Slide

  13. Theory
    Investing
    Next Steps
    BUILDING A HUMAN-CENTERED CULTURE
    PART 1
    PART 2
    PART 3

    View Slide

  14. BUILDING A HUMAN-CENTERED CULTURE
    INGREDIENTS
    FOR VALUABLE
    COLLABORATION
    PART 1

    View Slide

  15. View Slide

  16. View Slide

  17. View Slide

  18. Best friends, the same person

    View Slide

  19. Best friends, the same person
    Go their separate ways and fail

    View Slide

  20. Best friends, the same person
    Go their separate ways and fail
    Best friends, the same person

    View Slide

  21. Best friends, the same person Hate each other, very different
    Go their separate ways and fail
    Best friends, the same person

    View Slide

  22. Best friends, the same person Hate each other, very different
    Go their separate ways and fail
    Best friends, the same person
    Forced to struggle together

    View Slide

  23. Best friends, the same person Hate each other, very different
    Go their separate ways and fail
    Best friends, the same person
    Forced to struggle together
    Respectful collaborators

    View Slide

  24. Diversity of Perspective

    View Slide

  25. View Slide

  26. “If you’re a white guy with
    an audience and you’re not
    talking about privilege,
    you’re missing it.”
    Timothy Goodman

    View Slide

  27. View Slide

  28. “We need different ways of
    thinking.”
    Helen Stringer

    View Slide

  29. View Slide

  30. “Diversity can mean so many
    different things.”
    Malcom Gladwell

    View Slide

  31. Diversity of Perspective

    View Slide

  32. Diversity of Perspective
    https://www.scientificamerican.com/article/how-diversity-makes-us-smarter
    http://news.mit.edu/2014/workplace-diversity-can-help-bottom-line-1007
    http://www.catalyst.org/system/files/why_diversity_matters_catalyst_0.pdf
    https://www.forbes.com/forbesinsights/innovation_diversity/

    View Slide

  33. Potential for
    Valuable
    Collaboration
    Diversity of Perspective

    View Slide

  34. Potential for
    Valuable
    Collaboration
    Diversity of Perspective

    View Slide

  35. Empathy

    View Slide

  36. Ease of
    Collaboration
    Empathy

    View Slide

  37. Ease of
    Collaboration
    Empathy

    View Slide

  38. Empathy
    Diversity of
    Perspective

    View Slide

  39. Empathy
    Diversity of
    Perspective

    View Slide

  40. Empathy
    Diversity of
    Perspective

    View Slide

  41. Empathy
    Diversity of
    Perspective
    Low Value
    Low Value

    View Slide

  42. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value

    View Slide

  43. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value

    View Slide

  44. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Ease of Collaboration

    View Slide

  45. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Ease of Collaboration
    Personal
    Conflict

    View Slide

  46. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  47. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  48. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  49. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference
    Conformity
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  50. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  51. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  52. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  53. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  54. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  55. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  56. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  57. The team owns the idea.

    View Slide

  58. INVESTING IN
    YOUR HUMANS
    PART 2
    BUILDING A HUMAN-CENTERED CULTURE

    View Slide

  59. If we want to be better at our jobs,
    we need to be better humans.

    View Slide

  60. Investing in
    Your Humans

    View Slide

  61. View Slide

  62. Investing in a Skill

    View Slide

  63. Investing in a Person
    Investing in a Skill

    View Slide

  64. Investing in a Person
    Investing in a Skill

    View Slide

  65. Investing in a Life
    Investing in a Person
    Investing in a Skill

    View Slide

  66. Investing in a Life
    Investing in a Person
    Education Budget
    Investing in a Skill

    View Slide

  67. Investing in a Life
    Investing in a Person
    Education Budget
    Writing & Speaking
    Investing in a Skill

    View Slide

  68. Investing in a Life
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Investing in a Skill

    View Slide

  69. Investing in a Life
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  70. Investing in a Life
    Wellness Budget
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  71. Investing in a Life
    Wellness Budget
    Holistic Training
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  72. Investing in a Life
    Wellness Budget
    Holistic Training
    Peer Review
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  73. Investing in a Life
    Wellness Budget
    Holistic Training
    Peer Review
    Threshold of Empathy
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  74. Investing in a Life
    Travel Pizza
    Wellness Budget
    Holistic Training
    Peer Review
    Threshold of Empathy
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  75. Investing in a Life
    Travel Pizza
    Vacation Bonus
    Wellness Budget
    Holistic Training
    Peer Review
    Threshold of Empathy
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  76. Investing in a Life
    Travel Pizza
    Vacation Bonus
    Significant Other Dinners
    Wellness Budget
    Holistic Training
    Peer Review
    Threshold of Empathy
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  77. Investing in a Life
    Travel Pizza
    Vacation Bonus
    Significant Other Dinners
    Food, Food, & Food
    Wellness Budget
    Holistic Training
    Peer Review
    Threshold of Empathy
    Investing in a Person
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Investing in a Skill

    View Slide

  78. Travel Pizza
    Vacation Bonus
    Significant Other Dinners
    Food, Food, & Food
    Wellness Budget
    Holistic Training
    Peer Review
    Threshold of Empathy
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series

    View Slide

  79. These things are not your culture.

    View Slide

  80. View Slide

  81. Culture starts with values.
    Community
    Be Better
    Life-Long Learning

    View Slide

  82. Travel Pizza
    Vacation Bonus
    Significant Other Dinners
    Food, Food, & Food
    Wellness Budget
    Holistic Training
    Peer Review
    Threshold of Empathy
    Culture starts with values.
    Education Budget
    Writing & Speaking
    Lunch & Learn
    Maker Series
    Community
    Be Better
    Life-Long Learning

    View Slide

  83. Investing in a Skill Set
    Investing in a Person
    Investing in a Life

    View Slide

  84. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  85. Empathy
    Diversity of
    Perspective
    Low Value High Value
    Low Value High Value
    Indifference Courage to Speak
    Conformity Fear to Differ
    Ease of Collaboration
    Personal
    Conflict
    Idea
    Conflict

    View Slide

  86. Alice

    Goffman

    View Slide

  87. https://implicit.harvard.edu/implicit/takeatest.html

    View Slide

  88. WHAT TO DO
    PART 3
    BUILDING A HUMAN-CENTERED CULTURE

    View Slide

  89. Hire the whole person.

    View Slide

  90. Share a meal.

    View Slide

  91. “Invest in communities with different
    perspectives than your own.”
    Leslie Miley
    Image via https://techcrunch.com

    View Slide

  92. Expose disagreement, don’t hide it.

    View Slide

  93. Encourage participation from those
    who are less outspoken.

    View Slide

  94. Speak less. Listen more.

    View Slide

  95. We’re a scrappy bunch.

    View Slide

  96. Our greatest threat to valuable
    collaboration is our lack of diversity.

    View Slide

  97. THANKS!
    @bencallahan

    View Slide

  98. View Slide