needed ★ Increases effectiveness Increases customer satisfaction and so conversion rates ★ Provides a criteria for inclusion Prevents academics demanding certain content is added to the site whether or not its appropriate
by all ensures that the digital strategy is heading in a consistent direct. ★ Filters ideas Suggestions for content or functionality that does not support a business objective can be rejected. ★ Provides accountability Business objectives can be turned into measurable success criteria to check the web team is performing.