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Pardon the disruption: a user-first approach to software design

April 25, 2022

Pardon the disruption: a user-first approach to software design

The technology industry celebrates disruptive technologies and brags about revolutionary new features and products. Lots of great technology has been created this way. Most of the time, our product’s users don’t want to be disrupted or revolutionized. They just want things to work. In this talk, you will learn to think of your users first when designing your software or website. Thinking this way will allow your users to better understand changes and embrace new, great features instead of fearing them.


April 25, 2022

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  1. @DerekB_WI @Localize RaDonda Vaught, former nurse convicted of involuntary manslaughter

    in accidental death of patient "Overriding was something we did as part of our practice every day. You couldn't get a bag of fl uids for a patient without using an override function."
  2. @DerekB_WI @Localize Lorie Brown, past president of the American Association

    of Nurse Attorneys "This is a medication that you should never, ever, be able to override to. It’s probably the most dangerous medication out there."
  3. @DerekB_WI @Localize • Routinely Ignored Warnings • Assuming User’s Complete

    Attention • Requiring User’s Precision Design Smells Photo by Mwabonje: https://www.pexels.com/photo/stop-sign-1806900/
  4. @DerekB_WI @Localize Don Norman, author of The Design of Everyday

    Things “The Technology is not good with People”
  5. @DerekB_WI @Localize Maddy Beard, while working as Adobe Creative Resident

    “My aim is to help a company by focusing on helping their audience.”
  6. @DerekB_WI @Localize • Engineers approach problems logically • Your user’s

    generally don’t Photo by Brett Jordan: https://www.pexels.com/photo/close-up-shot-of-scrabble-tiles-on-a-white-surface-5721050/
  7. @DerekB_WI @Localize • Site Analytics Tools • Homegrown Tools/Logs •

    Support Case Analysis • All of the Above Tracking Activity Photo by Anna Nekrashevich from Pexels
  8. @DerekB_WI @Localize • Be sure of yourself • Understand the

    Why • When the User wins the Company wins
  9. @DerekB_WI @Localize • Know your Users • Solve their actual

    Problems • Users are • Not Precise • Chaotic • Software can • Help correct errors • Use power of computers • Be con fi dent • Build Great Things!!!
  10. @DerekB_WI @Localize Thank You Derek Binkley - Full Stack Engineer

    with Localize Remote from Madison, Wisconsin, USA Keep in Touch: • @DerekB_WI • [email protected] • Free stickers at the conference
  11. @DerekB_WI @Localize • https://asktog.com/atc/principles-of-interaction-design/ • https://www.cs.umd.edu/users/ben/goldenrules.html • https://www.nngroup.com/articles/ten-usability-heuristics/ • https://xd.adobe.com/ideas/process/ui-design/4-golden-rules-ui-

    design/ • https://www.interaction-design.org/literature/topics/user-centered- design • https://twitter.com/joulee/status/1503452971752849409 • https://www.sfchronicle.com/food/article/This-8-year-old-wanted-to- sell-Girl-Scout-17004009.php • https://www.npr.org/sections/health-shots/2022/03/25/1088902487/ former-nurse-found-guilty-in-accidental-injection-death-of-75-year-old- patient • https://learn.g2.com/case-study/why-your-visitors-hate-pop-ups