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Pardon the disruption: a user-first approach to software design

D12eaf3ef46e4f0fc6b714fd2b7ffe3b?s=47 derek-b
April 25, 2022

Pardon the disruption: a user-first approach to software design

The technology industry celebrates disruptive technologies and brags about revolutionary new features and products. Lots of great technology has been created this way. Most of the time, our product’s users don’t want to be disrupted or revolutionized. They just want things to work. In this talk, you will learn to think of your users first when designing your software or website. Thinking this way will allow your users to better understand changes and embrace new, great features instead of fearing them.

D12eaf3ef46e4f0fc6b714fd2b7ffe3b?s=128

derek-b

April 25, 2022
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  1. Pardon the Disruption Derek Binkley @DerekB_WI A user- fi rst

    approach to software design
  2. @DerekB_WI @Localize Photo by Tim Samuel from Pexels

  3. None
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  5. @DerekB_WI @Localize 82% Of users hate email collection pop-ups https://learn.g2.com/case-study/why-your-visitors-hate-pop-ups

  6. None
  7. @DerekB_WI @Localize • Multiple Calls to Action • Requiring User’s

    Attention Design Smells
  8. @DerekB_WI @Localize High Risk Scenarios

  9. https://www.npr.org/sections/health-shots/2022/03/25/1088902487/former-nurse-found-guilty-in-accidental-injection-death-of-75-year-old-patient

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  11. @DerekB_WI @Localize RaDonda Vaught, former nurse convicted of involuntary manslaughter

    in accidental death of patient "Overriding was something we did as part of our practice every day. You couldn't get a bag of fl uids for a patient without using an override function."
  12. @DerekB_WI @Localize Lorie Brown, past president of the American Association

    of Nurse Attorneys "This is a medication that you should never, ever, be able to override to. It’s probably the most dangerous medication out there."
  13. @DerekB_WI @Localize • Routinely Ignored Warnings • Assuming User’s Complete

    Attention • Requiring User’s Precision Design Smells Photo by Mwabonje: https://www.pexels.com/photo/stop-sign-1806900/
  14. @DerekB_WI @Localize — many users of technology “I’m not good

    with technology”
  15. @DerekB_WI @Localize Don Norman, author of The Design of Everyday

    Things “The Technology is not good with People”
  16. @DerekB_WI @Localize Target Audience

  17. @DerekB_WI @Localize • What is Your Audience? • Who do

    you want them to be?
  18. @DerekB_WI @Localize Maddy Beard, while working as Adobe Creative Resident

    “My aim is to help a company by focusing on helping their audience.”
  19. @DerekB_WI @Localize https://www.pexels.com/@shvetsa/ https://www.pexels.com/@negativespace/ Marketing Design V.

  20. @DerekB_WI @Localize Ease of Use

  21. @DerekB_WI @Localize https://dev.to/newrelic/who-are-we-helping-3oob “Making a solution less complex isn't "dumbing

    it down," it's making it more accessible.”
  22. @DerekB_WI @Localize • Engineers approach problems logically • Your user’s

    generally don’t Photo by Brett Jordan: https://www.pexels.com/photo/close-up-shot-of-scrabble-tiles-on-a-white-surface-5721050/
  23. @DerekB_WI @Localize User Error

  24. @DerekB_WI @Localize • People Aren’t Precise

  25. @DerekB_WI @Localize • People Aren’t Precise

  26. @DerekB_WI @Localize • Help Correct Mistakes

  27. @DerekB_WI @Localize Guiding Users

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  29. @DerekB_WI @Localize • Solve the Right Problem • Keep asking

    Why? • Explore Solutions
  30. @DerekB_WI @Localize • Make error correction easy

  31. @DerekB_WI @Localize Investigating User Behavior

  32. @DerekB_WI @Localize • People leave clues Physical World

  33. @DerekB_WI @Localize https://www.theguardian.com/cities/2018/oct/05/desire-paths-the-illicit-trails-that-defy-the-urban-planners

  34. None
  35. @DerekB_WI @Localize • Site Analytics Tools • Homegrown Tools/Logs •

    Support Case Analysis • All of the Above Tracking Activity Photo by Anna Nekrashevich from Pexels
  36. @DerekB_WI @Localize Stakeholder Approval

  37. @DerekB_WI @Localize • Be sure of yourself • Understand the

    Why • When the User wins the Company wins
  38. @DerekB_WI @Localize • Know your Users • Solve their actual

    Problems • Users are • Not Precise • Chaotic • Software can • Help correct errors • Use power of computers • Be con fi dent • Build Great Things!!!
  39. @DerekB_WI @Localize Thank You Derek Binkley - Full Stack Engineer

    with Localize Remote from Madison, Wisconsin, USA Keep in Touch: • @DerekB_WI • dbinkley@localizejs.com • Free stickers at the conference
  40. @DerekB_WI @Localize • https://asktog.com/atc/principles-of-interaction-design/ • https://www.cs.umd.edu/users/ben/goldenrules.html • https://www.nngroup.com/articles/ten-usability-heuristics/ • https://xd.adobe.com/ideas/process/ui-design/4-golden-rules-ui-

    design/ • https://www.interaction-design.org/literature/topics/user-centered- design • https://twitter.com/joulee/status/1503452971752849409 • https://www.sfchronicle.com/food/article/This-8-year-old-wanted-to- sell-Girl-Scout-17004009.php • https://www.npr.org/sections/health-shots/2022/03/25/1088902487/ former-nurse-found-guilty-in-accidental-injection-death-of-75-year-old- patient • https://learn.g2.com/case-study/why-your-visitors-hate-pop-ups