What Raising 3 Kids Taught Me About Working With Users

Talk for Madison PHP Conference 2017

1. What Raising 3 Kids Taught Me About Working with Users Madison PHP @DerekB_WI binkleyd@yahoo.com
2. About Me • Father of 3 • Volunteer at Community Justice, Inc. • Lead Developer at National Conference of Bar Examiners • Home Pizza Chef
3. 16yo, 7yo, 13yo
4. Introduction
5. Who are your users? • Not us. • Project Stakeholders • Target Audience of Business • Company Employees • Clients
6. Communication Needs • Requirements • Usability • Successful Product Launch • Understand the Whys
7. I don’t like quiche!
8. Importance of Understanding • Oh! That’s what you meant. • Shared Glossary
9. Shared Experience • 105 Billion People Have Lived on Earth 1 • 1.7 Billion Websites 2 • Over 1 Million Apps in App Store 3 1 http://www.bbc.com/news/magazine-16870579 2 https://news.netcraft.com/archives/category/web-server-survey/ 3 https://www.theverge.com/2013/10/22/4866302/apple-announces-1-million-apps-in-the-app-store
10. Everybody is Special • We are special to our family, friends, colleagues, etc. • Your project is special to those involved.
11. Setting Boundaries Always saying yes, “fosters a sense of deficiency that can never be fully satisfied.” 1 1 https://nyti.ms/2qruRKL
12. Setting Boundaries • MoSCoW – Must, Should, Could, Want • Grooming the Backlog • Sprint Planning/Review • Limiting Distractions
13. Fair !== Equal • Substantive Fairness • Procedural Fairness • Fair Notice • Impartiality • Fact-gathering • Fair Hearing (being heard) http://www.boystown.org/parenting/article/Pages/fairness.aspx?/article/fairness http://www.dailylocal.com/article/DL/20141215/NEWS/141219891
14. There are no stupid questions
15. There are no stupid questions • Are we there yet?
16. Actual Destination v Perceived Destination
17. There are no stupid questions • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet?
18. Help Users Focus on Progress • Product Backlog • Sprint Planning/Review • Burn-down/Burn-up Chart • Kanban Board • Product Roadmap • MVP
21. Boy Bands
22. Boy Bands • "[I want to] clarify some of what I was trying to explain at today’s meeting. Since I don’t have a technical background, it doesn’t always make it from my brain to my mouth in one piece while under pressure." - Anonymous project user Technology can intimidate and exclude
23. Things Change Quickly
24. “I don’t like it when things change.” Sammy, age 7 Things Change Quickly
25. Unexpected Behavior
26. Unexpected Behavior • User Acceptance Testing
30. Thanks • @DerekB_WI • https://joind.in/talk/19ab2