What Raising 3 Kids Taught Me About Working with Users

Transcript

1. @derekb_wi@mastodon.online What Raising 3 Kids Taught Me About Working With Users
3. @derekb_wi@mastodon.online 17yo, 9yo, 14yo
4. @derekb_wi@mastodon.online What Users? • Project Stakeholders • Target Audience of Business • Company Employees • Clients and Their Customers
5. @derekb_wi@mastodon.online Where are we going? Actual Destination v Perceived Destination
6. @derekb_wi@mastodon.online Focus on Progress • Product Backlog • Sprint Planning / Review • Kanban / Scrum Board • Product Roadmap • Milestones
7. @derekb_wi@mastodon.online
8. @derekb_wi@mastodon.online Keep it Simple
9. @derekb_wi@mastodon.online
10. @derekb_wi@mastodon.online Directioners Boy Bands
11. @derekb_wi@mastodon.online • KatyCats • Mixers • Little Monsters • Swifties • Beliebers • Bee Hive
12. @derekb_wi@mastodon.online • KatyCats - Katy Perry • Mixers - Little Mix • Little Monsters - Lady Gaga • Swifties - Taylor Swift • Beliebers - Justin Bieber • Bee Hive - Beyoncé
13. @derekb_wi@mastodon.online American Stats • 38% with college degree • 22% speak non-English language at home • 91% own a car • 27% Never travelled outside US • 68% Live where they grew up
14. @derekb_wi@mastodon.online –Project Stakeholder “I want to clarify what I was trying to explain at today’s meeting. Since I don’t have a technology background, the words often don’t make it to my mouth in one piece under pressure.”
15. @derekb_wi@mastodon.online Technology Can Intimidate and Exclude
16. @derekb_wi@mastodon.online Communication • Understandable Terms (Glossary) • Reason For Changes • How To Use Communication Needs • Requirements • Usability • Successful Product Launch • Understand the Whys
17. @derekb_wi@mastodon.online Going to College
18. @derekb_wi@mastodon.online • Develop Trust • Customer Con fi dence • Gentle Guidance • Gami fi cation • In App Prompts
19. @derekb_wi@mastodon.online hings Change Quickly
20. @derekb_wi@mastodon.online –Sammy, age 7 “I don’t like it when things change.”
21. @derekb_wi@mastodon.online Things Change Quickly • Don’t underestimate the e ff ect of change on your users • Help users understand the value of change
23. @derekb_wi@mastodon.online Expect the Unexpected • User Acceptance Testing • User Pro fi le • Real-Time Tracking Tools
24. @derekb_wi@mastodon.online uction
25. @derekb_wi@mastodon.online User Involvement • Achievable Tasks for Users • Working Together for a Shared Goal
26. @derekb_wi@mastodon.online
27. @derekb_wi@mastodon.online
28. @derekb_wi@mastodon.online
29. @derekb_wi@mastodon.online About Me • Engineering Manager at (localizejs.com) • http://derekb-wi.com/ • dbinkley@localizejs.com
30. @derekb_wi@mastodon.online Resources • https://www.smashingmagazine.com/2018/03/guide- user-testing/ • https://www.fullstory.com • https://go.pendo.io • https://uxplanet.org/gami fi cation-in-ux-increasing-user- engagement-6437cbf702aa • https://haen fl er.sites.grinnell.edu/subcultural-theory-and- theorists/fandom-and-participatory-culture/