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What Raising 3 Kids Taught Me About Working with Users

derek-b
October 12, 2023
Technology
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What Raising 3 Kids Taught Me About Working with Users

derek-b

October 12, 2023
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Transcript

  1. @[email protected] What Raising 3 Kids Taught Me About Working With

    Users
  2. None

  3. @[email protected] 17yo, 9yo, 14yo

  4. @[email protected] What Users? • Project Stakeholders • Target Audience of

    Business • Company Employees • Clients and Their Customers

  5. @[email protected] Where are we going? Actual Destination v Perceived Destination

  6. @[email protected] Focus on Progress • Product Backlog • Sprint Planning

    / Review • Kanban / Scrum Board • Product Roadmap • Milestones

  7. @[email protected]

  8. @[email protected] Keep it Simple

  9. @[email protected]

  10. @[email protected] Directioners Boy Bands

  11. @[email protected] • KatyCats • Mixers • Little Monsters • Swifties

    • Beliebers • Bee Hive

  12. @[email protected] • KatyCats - Katy Perry • Mixers - Little

    Mix • Little Monsters - Lady Gaga • Swifties - Taylor Swift • Beliebers - Justin Bieber • Bee Hive - Beyoncé

  13. @[email protected] American Stats • 38% with college degree • 22%

    speak non-English language at home • 91% own a car • 27% Never travelled outside US • 68% Live where they grew up

  14. @[email protected] –Project Stakeholder “I want to clarify what I was

    trying to explain at today’s meeting. Since I don’t have a technology background, the words often don’t make it to my mouth in one piece under pressure.”

  15. @[email protected] Technology Can Intimidate and Exclude

  16. @[email protected] Communication • Understandable Terms (Glossary) • Reason For Changes

    • How To Use Communication Needs • Requirements • Usability • Successful Product Launch • Understand the Whys

  17. @[email protected] Going to College

  18. @[email protected] • Develop Trust • Customer Con fi dence •

    Gentle Guidance • Gami fi cation • In App Prompts

  19. @[email protected] hings Change Quickly

  20. @[email protected] –Sammy, age 7 “I don’t like it when things

    change.”

  21. @[email protected] Things Change Quickly • Don’t underestimate the e ff

    ect of change on your users • Help users understand the value of change
  22. None

  23. @[email protected] Expect the Unexpected • User Acceptance Testing • User

    Pro fi le • Real-Time Tracking Tools

  24. @[email protected] uction

  25. @[email protected] User Involvement • Achievable Tasks for Users • Working

    Together for a Shared Goal

  26. @[email protected]

  27. @[email protected]

  28. @[email protected]

  29. @[email protected] About Me • Engineering Manager at (localizejs.com) • http://derekb-wi.com/

    • [email protected]

  30. @[email protected] Resources • https://www.smashingmagazine.com/2018/03/guide- user-testing/ • https://www.fullstory.com • https://go.pendo.io •

    https://uxplanet.org/gami fi cation-in-ux-increasing-user- engagement-6437cbf702aa • https://haen fl er.sites.grinnell.edu/subcultural-theory-and- theorists/fandom-and-participatory-culture/