Chatbots & The Rise of the Virtual Assistant

Given at BIgDataToronto

Transcript

1. Chatbots & The Rise of the Virtual Assistant
2. * Gender-Inappropriate image from Mad Men
3. The Evolution of the Secretary Species < 1980 * Ripped off from Anchorman
4. The Evolution of the Secretary Species 1980 - 2010 * Ripped off from Anchorman
5. The Evolution of the Secretary Species 2010 > * Ripped off from Anchorman Has better things to do than listen to your whining x x
6. But hey, you can do it yourself online or “there’s an app for that” Expenses Travel Calendaring Sales
7. #FAIL 2016 Expenses Travel Calendaring Sales 1 day/month 1 hour/flight 2.5 days/meeting 3.9h/day updating CRM 4.8h/week
8. 67% Loss of corporate operating leverage
9. Time to fix this mess.
10. OMG <3 2 msg
11. 320 minutes Average amount of time users* are active on Slack on weekdays * 2.3 million DAU Question: How many minutes are there in a workweek?
13. Obligatory clipart of people in grey suits pretending not to notice you by looking at their phone (and maybe texting)
14. Powerful A.I. is here (and it is going to be smarter than you) * Scraped from 2001: A Space Odyssey
15. DATA * Expropriated from 1991’s Zero Wing
16. So will A.I., Data & Messaging save me from corporate time-sucking-bullshit-tasks?
17. A.I. Chat Bots are a bit hot right now* * Understatement
18. A.I. Work Bots are the useful ones! * Understatement
19. Natural Language Processing Understands plain English (as opposed to commands) Access to User’s Data User’s calendar, contacts, location, social, preferences (via machine learning) Messenger-based Slack, SMS, Telegram, Kik, Skype, Facebook, GTalk, even email Artificial Intelligence Weak AI (rules programmed by humans) or Strong AI (deep-learning)? What is an A.I. Work Bot?
20. Messaging is good at SOME but not ALL tasks
21. My 3 Levels of AI Assistant Usefulness Level 1 Ask and get information back or get that task completed Level 2 Tell me information that I want or do a task that I have said I am interested in Level 3 Anticipate me needing that information or task and handle it for me without me asking
22. My 3 Levels of AI Assistant Usefulness Level 1 Ask and get information back or get that task completed Level 2 Tell me information that I want or do a task that I have said I am interested in Level 3 Anticipate me needing that information or task and handle it for me without me asking
23. My 3 Levels of AI Assistant Usefulness Level 1 Ask and get information back or get that task completed Level 2 Tell me information that I want or do a task that I have said I am interested in Level 3 Anticipate me needing that information or task and handle it for me without me asking
24. My 3 Levels of AI Assistant Usefulness Level 1 Ask and get information back or get that task completed Level 2 Tell me information that I want or do a task that I have said I am interested in Level 3 Anticipate me needing that information or task and handle it for me without me asking Roy, I have called an Uber for your trip to the airport Roy, I have notified John that you are running late. Roy, I have ordered flowers for John on his work anniversary. Roy, your flight to EWR was cancelled, but I rebooked you on another flight leaving today at 9:05am. * None of these examples exist on Zoom.ai. We need to chain our developers in the basement so that they work harder.
25. The goal is for us to work on higher-value tasks. And let our AI assistants handle the lower-value tasks. (but yes, there will be people losing jobs)
26. Zoom.ai Automated Virtual Assistants for the Enterprise faisal@zoom.ai