[Eliza Camber] Ok Google! We need to talk

Presentation from GDG DevFest Ukraine 2017 - the biggest community-driven Google tech conference in the CEE.

Learn more at: https://devfest.gdg.org.ua

Transcript

1. #dfua Eliza Camberogiannis @ElizaCamber
2. #dfua
3. #dfua
4. #dfua
5. #dfua vs
6. #dfua #1 #2 Example
7. #dfua
8. #dfua VUI
9. #dfua Conversation basics
10. #dfua Cooperative Principle • Turn-taking • Context • Threading • “Reading between the lines”
11. #dfua Creating an Agent
12. #dfua Step 1 Write down all the actions that your agent should do Step 2 Create a diagram (or a decision tree) for your actions for different scenarios. Step 3 Decide if your app needs a backend and what this will be Step 5 Create the backbone of your backend OR Create you GCP project Step 4 Design your UX Step 6 Create the agent at the API.ai platform Step 7 Test. Improve. Test Step 8 Connect it to your webhook (backend) Step 9 Test. Imporove. Test.
13. #dfua Step 1 : Writing down all the actions → Book a tour → Find available tours → Information about a specific tour → Information about a monument → Information about timetables → Information about pickup points → … … …
14. #dfua Step 2 : Diagrams
15. #dfua Step 3: Backend
16. #dfua Step 4: Design your UX 1. Pick the right use cases 2. Write them down 3. Create a persona 4. Write dialogs 5. Test it out 6. Build and iterate
17. #dfua Step 4.a: Pick the right use cases Just… DON’T! • What’s your frequent flyer number?
18. #dfua Step 4.a: Pick the right use cases Just… DON’T! • What’s your frequent flyer number? • Sure I’ll book the flight! I need your frequent flyer number first.
19. #dfua Step 4.a: Pick the right use cases Just… DON’T! • What’s your frequent flyer number? • Sure I’ll book the flight! I need your frequent flyer number first. • To check if this product is compatible with your PC, go to settings, blah, blah, blah, blah
20. #dfua Step 4.a: Pick the right use cases Just… DON’T! • What’s your frequent flyer number? • Sure I’ll book the flight! I need your frequent flyer number first. • To check if this product is compatible with your PC, go to settings, blah, blah, blah, blah • To verify, tap on the top of your Google Home device
21. #dfua Step 4.b: Write down your use cases Name : Mary Occupation : CEO Scenario #1 : At the office. Wants to book a tour for her niece coming in Amsterdam on 13th of December at 17.00 Scenario #2 : Out with some clients from abroad for lunch. They asked if there’s a tour to explore the city. They are near the central station Name : Josh Occupation : tourist Scenario #1 : He has 3 hours spare and wants to go on a boat trip. Scenario #2 : History nerd! He wants to visit as many monuments as possible and have all the info at the tip of his finger.
22. #dfua Step 4.c: Create a persona 1. Formal ( → target audience == adults) 2. Very simple language ( → suitable for tourists) 3. Engaging and fun ( → encourage exploration. Have some fun facts for history or art lovers)
23. #dfua Step 4.d: Write dialogs
24. #dfua
25. #dfua Step 5: Create you GCP project
26. #dfua Step 6: Create an agent at the API.ai
27. #dfua Eliza Camberogiannis @ElizaCamber