The divide between design and development can be vast. At worst, designers lob something over the wall for development without knowledge or perspective of technical limitations, and developers are left to sort out requirements and edge cases. When the developers run into complications, the design is thrown out. No one is satisfied when designers don't see their designs implemented the way they envisioned, and developers are expected to explain why it couldn't be built or why a deadline was extended. Does it really have to be this way?
Last year, the Encore Global Search team embodied Rackspace's core values and broke down silos with design and development collaborating more closely than ever. With a holistic approach and an understanding of the value of design, we built a tool for the Phone Team that saves 3,507 customer hours and $220k a year. So what's our secret? We'll share how we worked from the outside in, what processes we used, and how you can use the same approach on your team.
This version of the talk was presented at Rax.io, an Rackspace Conference, in San Antonio, February 2016.