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Information Overload and the Real Cost of Interruptions - DevOpsDays Berlin 2016

Information Overload and the Real Cost of Interruptions - DevOpsDays Berlin 2016

DevOpsDays Berlin 2016 - Day 2 Keynote

Lift your head from the screen for a second. Reflect for a moment on where your attention is. Is it where it’s supposed to be? Where you want it to be? Probably not. Where is it instead?
Ask yourself why. Why did I start checking twitter, facebook, slack, hipchat anyway? Why did I just pick up my phone? I’m sure I felt a vibration...hmmm maybe not.
If we begin with the assumption that our time is our most precious asset then we have a problem. Our attention and our time are being fought over all day every day, and no one is immune to this type of “digital disruption”. Productivity is plummeting, anxiety and stress are prevalent. Email Apnea is a thing.
In this talk we’ll look at our relationship to technology in the workplace and what this impact has on culture, job satisfaction, productivity and mental health.
We’ll also discuss what we can do as individuals and teams to get better and to help each other.

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Hannah Foxwell

November 17, 2016
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  1. @HannahFoxwell #DevOpsDays INFORMATION OVERLOAD AND THE REAL COST OF INTERRUPTIONS

    HANNAH FOXWELL DEVOPSDAYS BERLIN 2016
  2. @HannahFoxwell #DevOpsDays SUCCESS IS MINE!

  3. @HannahFoxwell #DevOpsDays

  4. @HannahFoxwell #DevOpsDays NO ONE IS SAFE FROM DIGITAL DISRUPTION

  5. @HannahFoxwell #DevOpsDays THE AVERAGE PERSON CHECKS THEIR PHONE 110 TIMES

    A DAY
  6. @HannahFoxwell #DevOpsDays THE AVERAGE PERSON IS INTERRUPTED 11 TIMES AN

    HOUR BY DIGITAL NOTIFICATIONS
  7. @HannahFoxwell #DevOpsDays AS EMPLOYEES WE GENERALLY EXPERIENCE ONLY 3 MINUTES

    OF UNINTERRUPTED FOCUS AT ANY ONE TIME
  8. @HannahFoxwell #DevOpsDays IT TAKES AN AVERAGE OF 23 MINUTES FOR

    THE AVERAGE PERSON TO REGAIN FOCUS AFTER BEING INTERRUPTED
  9. @HannahFoxwell #DevOpsDays HOW DOES ANYTHING EVER GET DONE?

  10. @HannahFoxwell #DevOpsDays DEVELOPERS REALLY HATE INTERRUPTIONS (NOT THAT SURPRISING!)

  11. @HannahFoxwell #DevOpsDays “DEVELOPERS NEED TO CONCENTRATE. THE MORE THINGS YOU

    CAN KEEP IN YOUR HEAD AT ONCE, THE FASTER YOU CAN CODE BY ORDERS OF MAGNITUDE” - JOEL SPOLSKY CEO STACK OVERFLOW
  12. @HannahFoxwell #DevOpsDays AS A PROGRAMMER YOU ARE LIKELY TO GET

    JUST ONE UNINTERRUPTED TWO HOUR SESSION A DAY
  13. @HannahFoxwell #DevOpsDays COGNITIVE LOSSES FROM MULTI-TASKING ARE GREATER THAN THE

    COGNITIVE LOSSES FROM SMOKING WEED
  14. @HannahFoxwell #DevOpsDays MULTI-TASKING CREATES A DOPAMINE- ADDICTION FEEDBACK LOOP ADDICT

    http://cliparts.co/human-brain
  15. @HannahFoxwell #DevOpsDays MULTI-TASKING INCREASES THE PRODUCTION OF STRESS HORMONES

  16. @HannahFoxwell #DevOpsDays SELF-INTERRUPTION IS A THING THANKS BRAIN! http://cliparts.co/human-brain

  17. @HannahFoxwell #DevOpsDays THE MORE EXTERNAL INTERRUPTIONS A PERSON IS EXPOSED

    TO IN AN HOUR, THE MORE LIKELY THEY ARE TO SELF INTERRUPT DURING THE FOLLOWING HOUR
  18. @HannahFoxwell #DevOpsDays THIS IS NOT A TALK ABOUT PRODUCTIVITY

  19. @HannahFoxwell #DevOpsDays EMAIL APNEA IS A THING

  20. @HannahFoxwell #DevOpsDays EMAIL APNEA / APPLICATION APNEA DEFINITION: SHALLOW BREATHING

    OR BREATH HOLDING WHILE DOING EMAIL, OR WHILE WORKING OR PLAYING IN FRONT OF A SCREEN • 80% OF US DO THIS • IT INCREASES OUR STRESS LEVELS • AFFECTS OUR EMOTIONAL WELL-BEING • IMPACTING OUR ABILITY TO WORK EFFECTIVELY
  21. @HannahFoxwell #DevOpsDays ARE YOU SLEEPING WELL?

  22. @HannahFoxwell #DevOpsDays HOW DEVICES DISRUPT OUR SLEEP • ONE THIRD

    OF UK ADULTS CHECK THEIR MOBILE PHONE DURING THE NIGHT • 10% CHECK THEIR PHONE AS SOON AS THEY WAKE UP • 52% CHECK THEIR PHONE WITHIN 15 MINUTES OF WAKING • READING FROM A DEVICE IMMEDIATELY BEFORE BED IMPACTS THE PRODUCTION OF MELATONIN • YOU NEED SLEEP! LACK OF SLEEP IS LINKED TO OBESITY, DIABETES, CARDIOVASCULAR DISEASE…
  23. @HannahFoxwell #DevOpsDays DON’T WORRY BE HAPPY

  24. @HannahFoxwell #DevOpsDays HOW ARE YOU? • FOMO • ANXIETY •

    STRESS • IMPOSTER SYNDROME • LOSS OF CONTROL • BURN OUT
  25. @HannahFoxwell #DevOpsDays THE FOMO IS ABOUT TO GET REAL FOLKS

  26. @HannahFoxwell #DevOpsDays “IF THE HUMAN BRAIN WERE SO SIMPLE THAT

    WE COULD UNDERSTAND IT, WE WOULD BE SO SIMPLE THAT WE COULDN’T” - EMERSON M. PUGH
  27. @HannahFoxwell #DevOpsDays THE ATTENTIONAL SYSTEM • THE ATTENTIONAL FILTER •

    THE CENTRAL EXECUTIVE MODE • THE MIND WANDERING MODE • THE ATTENTIONAL SWITCH http://cliparts.co/human-brain
  28. @HannahFoxwell #DevOpsDays THE ATTENTIONAL FILTER: TAKES INPUT FROM ALL YOUR

    SENSES AND DECIDES WHAT INFORMATION NEEDS TO BE ESCALATED TO YOUR CONSCIOUS MIND.
  29. @HannahFoxwell #DevOpsDays CENTRAL EXECUTIVE: A SUPERVISORY SYSTEM ALLOWING YOU TO

    CONSCIOUSLY DIRECT YOUR ATTENTION.
  30. @HannahFoxwell #DevOpsDays MIND WANDERING: PAYING ATTENTION TO YOUR INTERNAL THOUGHTS.

  31. @HannahFoxwell #DevOpsDays ATTENTIONAL SWITCH: DOES EXACTLY WHAT YOU WOULD EXPECT.

    IT SWITCHES YOUR ATTENTION.
  32. @HannahFoxwell #DevOpsDays THE ATTENTIONAL SYSTEM • THE ATTENTIONAL FILTER •

    THE CENTRAL EXECUTIVE MODE • THE MIND WANDERING MODE • THE ATTENTIONAL SWITCH NOW IMAGINE WHAT HAPPENS IN THIS SYSTEM WHEN WE ARE INTERRUPTED… http://cliparts.co/human-brain
  33. @HannahFoxwell #DevOpsDays ALPACAS ARE HERD ANIMALS AND CAN DIE IF

    KEPT IN ISOLATION https://www.flickr.com/photos/kessiye
  34. @HannahFoxwell #DevOpsDays NOVELTY BIAS: THE ATTENTIONAL FILTER IS PARTICULARLY VULNERABLE

    TO NOVELTY. (IT LIKES SHINY NEW THINGS)
  35. @HannahFoxwell #DevOpsDays HAVING RECEIVED A NEW EMAIL THERE IS A

    40% CHANCE YOU’LL OPEN THAT EMAIL WITHIN 3 SECONDS
  36. @HannahFoxwell #DevOpsDays COMPLETION BIAS: YOUR BRAIN WILL REWARD YOU FOR

    COMPLETING A TASK, REGARDLESS OF ITS IMPORTANCE http://cliparts.co/human-brain ADDICT
  37. @HannahFoxwell #DevOpsDays YOUR FOCUS IS FINITE

  38. @HannahFoxwell #DevOpsDays MAKE BETTER CHOICES • MANAGE YOUR NOTIFICATIONS •

    DO A BRAIN DUMP • SORT TASKS AND PLAN TO COMPLETE SIMILAR TASKS AT THE SAME TIME (E.G. EMAIL) • DON’T MULTI-TASK • HAVE A ROUTINE THAT WORKS FOR YOU • DECIDE WHAT NOT TO DO
  39. @HannahFoxwell #DevOpsDays NAP DRIVEN DEVELOPMENT

  40. @HannahFoxwell #DevOpsDays REFUEL YOUR MIND • NAP • TAKE REGULAR

    BREAKS • DON’T SKIP MEALS • CHEW GUM • DAY DREAM • HAVE A HOBBY
  41. @HannahFoxwell #DevOpsDays MEDITATE • PRACTICING FOCUSED ATTENTION MAKES YOU MORE

    AWARE OF WHEN OUR ATTENTION DRIFTS • THIS IMPROVES YOUR FOCUS WHEN YOU’RE NOT MEDITATING TOO • IT WILL CHANGE YOU BRAIN. THE AREAS OF THE BRAIN LINKED TO ATTENTION AND SENSORY PROCESSING ARE THICKER IN PEOPLE WHO MEDITATE
  42. @HannahFoxwell #DevOpsDays HELP EACH OTHER • TALK ABOUT IT •

    INTRODUCE INTERRUPTION FREE HOURS • FLEXIBLE WORKING • THINK AGAIN ABOUT OPEN PLAN OFFICES • BE INTENTIONAL WITH YOUR COMMUNICATION
  43. @HannahFoxwell #DevOpsDays WTF DOES THIS HAVE TO WITH DEVOPS?

  44. @HannahFoxwell #DevOpsDays THANK YOU!