Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
ADN Columbus 2013 - Speaking your Customer’s Love Language
Search
Improving
August 19, 2013
Education
0
430
ADN Columbus 2013 - Speaking your Customer’s Love Language
Improving
August 19, 2013
Tweet
Share
More Decks by Improving
See All by Improving
ADN Columbus 2013 - Agility Path
improving
0
410
ADN Columbus 2013 - Survival Guide for Introverts and Extroverts
improving
0
460
ADN Columbus 2013 - Agile Estimation
improving
0
450
ADN Columbus 2013 - Stories, Good and Bad
improving
0
450
ADN Columbus 2013 - Agile Enterprise Adoption Case Study
improving
0
420
ADN Columbus 2013 - It's not Agile without Retrospectives
improving
0
420
ADN Columbus 2013 - Visualizing Agility - Metrics That Matter
improving
0
470
ADN Columbus 2013 - Mama Said Test Your Code
improving
0
440
ADN Columbus 2013 - Achieving Flow with Kanban
improving
0
400
Other Decks in Education
See All in Education
心房細動週間ポスター(2024年3月6日)
japanstrokeassociation
0
260
@ngrx/signals
yannickbaron
0
160
高可用性システム構築 - Oracle Data Guard基本編
oracle4engineer
PRO
2
1k
Animaatiot opetuksessa
matleenalaakso
0
3.1k
Introduction - Lecture 1 - Advanced Topics in Big Data (4023256FNR)
signer
PRO
1
1.1k
6 занятие. Четыре тактики метода "8 кубиков"бизнес-модели #ideaNN 1.03.2024.
karlov
0
150
合理的配慮を知るワークショップ/Understanding Reasonable Accommodations (Workshop)
freee
0
1.4k
LTをすべき100の理由
eltociear
1
260
「小・中・高等学校における情報教育の体系的な学習を目指したカリキュラムモデル基本方針」
codeforeveryone
0
1.4k
TCA Practice in 5 min
d_date
1
570
Avoin jakaminen ja Creative Commons -lisenssit
matleenalaakso
0
1.1k
Microsoft Office 365
matleenalaakso
0
1.5k
Featured
See All Featured
WebSockets: Embracing the real-time Web
robhawkes
59
7k
Dealing with People You Can't Stand - Big Design 2015
cassininazir
357
22k
Atom: Resistance is Futile
akmur
259
25k
What the flash - Photography Introduction
edds
64
11k
The Illustrated Children's Guide to Kubernetes
chrisshort
31
46k
Fashionably flexible responsive web design (full day workshop)
malarkey
398
65k
Building an army of robots
kneath
300
41k
Producing Creativity
orderedlist
PRO
337
39k
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
155
14k
The Language of Interfaces
destraynor
151
23k
Reflections from 52 weeks, 52 projects
jeffersonlam
345
19k
The Psychology of Web Performance [Beyond Tellerrand 2023]
tammyeverts
6
1.5k
Transcript
Speaking your Customer’s Love Language Customers and Development
Interactions Devlin Liles, Principal Consultant Improving Enterprises
Who is this Devlin guy? • Improving ALM Practice
Lead • 2012 ALM MVP • Former C# MVP, Data Platform MVP • Author • Geek • Really bad golfer • Husband • Father
What are Love Languages? • The 5 Love Languages
are the ways we can communicate love to a spouse. • Words of Affirmation • Quality Time • Gifts • Acts of Service • Physical Touch
What does that have to do with Software? •
Customers are People too • Relationships determine reactions