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ADN Columbus 2013 - Speaking your Customer’s Lo...

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August 19, 2013
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ADN Columbus 2013 - Speaking your Customer’s Love Language

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Improving

August 19, 2013
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Transcript

  1. Speaking  your  Customer’s   Love  Language   Customers  and  Development

     Interactions   Devlin  Liles,  Principal  Consultant   Improving  Enterprises  

  2. Who  is  this  Devlin  guy?   •  Improving  ALM  Practice

     Lead   •  2012  ALM  MVP   •  Former  C#  MVP,  Data  Platform   MVP   •  Author   •  Geek   •  Really  bad  golfer   •  Husband     •  Father  

  3. What  are  Love  Languages?   •  The  5  Love  Languages

     are  the  ways  we  can  communicate  love  to  a   spouse.   •  Words  of  Affirmation   •  Quality  Time   •  Gifts   •  Acts  of  Service   •  Physical  Touch    

  4. What  does  that  have  to  do  with  Software?   • 

    Customers  are  People  too   •  Relationships  determine  reactions