ADN Columbus 2013 - Speaking your Customer’s Love Language

1. Speaking  your  Customer’s   Love  Language   Customers  and  Development  Interactions   Devlin  Liles,  Principal  Consultant   Improving  Enterprises  
2. Who  is  this  Devlin  guy?   •  Improving  ALM  Practice  Lead   •  2012  ALM  MVP   •  Former  C#  MVP,  Data  Platform   MVP   •  Author   •  Geek   •  Really  bad  golfer   •  Husband     •  Father  
3. What  are  Love  Languages?   •  The  5  Love  Languages  are  the  ways  we  can  communicate  love  to  a   spouse.   •  Words  of  Affirmation   •  Quality  Time   •  Gifts   •  Acts  of  Service   •  Physical  Touch    
4. What  does  that  have  to  do  with  Software?   •  Customers  are  People  too   •  Relationships  determine  reactions