ADN Columbus 2013 - Speaking your Customer’s Lo...

August 19, 2013

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ADN Columbus 2013 - Speaking your Customer’s Love Language

Improving

August 19, 2013

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Transcript

Speaking your Customer’s Love Language Customers and Development
Interactions Devlin Liles, Principal Consultant Improving Enterprises
Who is this Devlin guy? •  Improving ALM Practice
Lead •  2012 ALM MVP •  Former C# MVP, Data Platform MVP •  Author •  Geek •  Really bad golfer •  Husband •  Father
What are Love Languages? •  The 5 Love Languages
are the ways we can communicate love to a spouse. •  Words of Aﬃrmation •  Quality Time •  Gifts •  Acts of Service •  Physical Touch
What does that have to do with Software? • 
Customers are People too •  Relationships determine reactions