BMC - IT Press Tour 42 March 2022

Transcript

1. BMC Software IT Media Roundtable
2. Agenda Time Overview 7:45-8:30 am Arrivals/Check-in/Breakfast/Welcome BMC – Business Update: Evolution, Growth, Innovation Labs — CTO: Ram Chakravarti 8:30-8:45 am Why the Autonomous Digital Enterprise (ADE) and why now? Our bets on the future BMC – State of the Business – CPO: Ali Siddiqui 8:45-8:55 am Evolving & investing for the future Expanding our portfolio BMC – Introducing News – SVP & GM: Margaret Lee 8:55-9:00 am NEW: Under embargo: BMC and Oracle partnership (release goes out 8 am ET on 3/16) NEW: Under embargo: BMC Helix updates (release goes out 8 am ET on 3/16) BMC/Oracle Fireside Chat – SVP & GM: Margaret Lee, Oracle GVP: Chad McAfee 9:00-9:15 am BMC and Oracle news BMC – Customer Success Update – CCO: Eduarda Camacho 9:15-9:30 am Customer centric defined – focus areas/programs/KPIs Open Q&A 9:30-10:00 am Open Q&A, Closing comments
3. BMC Software Ram Chakravarti, CTO © Copyright 2022 BMC Software, Inc.
4. The BMC Evolution: Driven by Innovation © Copyright 2022 BMC Software, Inc. • Conversational AI • Intelligent RPA • IoT and edge computing • Cloud-native, multi-cloud • Intelligent automation • K8S and serverless • Autonomous vehicles • 3D-printing and augmented design Today and Beyond 5G • DataOps and MLOps • AI-enabled security • Blockchain/DLT • Wearables • AR/VR • Quantum computing • Digital twins • Nanotech • …and more Autonomous Digital Enterprise • Data management • Monitoring 1980 Mainframe • Provisioning • Automation 1990s Open Systems • Business service management • Network • Service management 2000s Cloud & Mobile Web • Cloud automation and DevOps • Intelligent problem and request management • AIOps and cloud optimization 2016+ DevOps Driven by Innovation Leading with Innovation
5. Heritage of innovation in enterprise software Cloud ARR growth of 25%+* Delivering the Autonomous Digital Enterprise 92% of customers are subscription-based ~375 customers with $1M+ ARR with 10+% growth* ~9000+ customers including 86% of Forbes Global 50 550+ Partners around the world $10B+ invested in innovation $40B Total TAM with additional $15B in the next 2 years Top 1% ranking in Sustainalytics’ ESG Risk Ratings Named to 2021 Forbes Best Employer for Diversity list *ARR growth metrics through FY22 © Copyright 2022 BMC Software, Inc.
6. Framework for the successful enterprise Transcendent Custom er Experience Adaptive Cybersecurity Data-driven Business Autom ation Everyw here Enterprise DevOps Innovation ecosystem s in a sharing econom y Digital business dom ains Evolved role of centralized IT Optimized technology buying Tech-savvy corporate functions Agility, Customer Centricity, Actionable Insights Autonomous Digital Enterprise (ADE) Operating Model Characteristics Tech Tenets © Copyright 2022 BMC Software, Inc.
7. Solve real-world business challenges using disruptive technologies Start small with fast-paced iterations to incubate, learn, refine, and scale technology solutions Co-innovate with customers and partners to deliver value as part of an innovation ecosystem © Copyright 2022 BMC Software, Inc.
8. $$$$$ Financial Services Communications Service Providers Fleet Management Supply Chain and Logistics Retail Manufacturing Government Agencies $ Public Utilities Abundance of Opportunity Supporting ongoing transformation across industries © Copyright 2022 BMC Software, Inc.
9. Thank You © Copyright 2022 BMC Software, Inc.
10. BMC Software Ali Siddiqui, CPO
11. Foundational ADE Platform across distributed systems, mainframe, mobile and Edge to accelerate transformation © Copyright 2022 BMC Software, Inc. Automation & Orchestration AIOps & Observability Enterprise Service Management (ESM) Futureproofed Mainframe Product innovation strategy supports customer needs today and into the future:
12. Portfolio Transformation in the last 18 months © Copyright 2022 BMC Software, Inc. On target organic and inorganic investment growth 200+ 170+ Helix ITSM growing faster than market BMC Helix enhancements Automation growing faster than market Design Partner engagements 4 Innovative integrations with the mainframe 2x 40%
13. Thank You © Copyright 2022 BMC Software, Inc.
14. BMC Software Margaret Lee, SVP & GM
15. NEW! BMC Helix Updates © Copyright 2022 BMC Software, Inc. Increase Visibility, Management and Decision-Making Accuracy to Achieve Service Delivery Excellence Increase Decision-Making Accuracy & Accelerate MTTR through Early Detection, Intelligence and Optimization of Resources Reduce Complexity, Accelerate MTTR and Avoid Service Disruptions to Improve Service & Reduce IT Risk Accurately Predict Future Resource Requirements to Support Business Demand, Accelerate Innovation, while Managing Capacity & Costs Increase Compliance and Staff Productivity Resulting in Improved Talent Management & Employee Experience
16. NEW! BMC Helix on Oracle Cloud © Copyright 2022 BMC Software, Inc. BMC adds Oracle as cloud infrastructure partner to its multi- cloud strategy BMC Helix platform deployed on Oracle Exadata Cloud Service to deliver substantial performance improvements for enterprise customers BMC Helix's intelligence- enriched integrated service and operations management platform OCI's built-in security, high availability, superior performance
17. Thank You © Copyright 2022 BMC Software, Inc.
18. BMC & Oracle Margaret Lee, SVP & GM, BMC Chad McAfee, GVP, Oracle © Copyright 2022 BMC Software, Inc.
19. Thank You © Copyright 2022 BMC Software, Inc.
20. BMC Software Eduarda Camacho, CCO © Copyright 2022 BMC Software, Inc.
21. Driving sustainable growth Customer Success Market Trends Growth Customers As Advocates Product and Customer Success Together © Copyright 2022 BMC Software, Inc.
22. Get customers on new platform Drive deeper adoption Elevate the customer experience Bring the transcendent customer experience to life Customer Success Key Priorities © Copyright 2022 BMC Software, Inc.
23. Customer Success Functions © Copyright 2022 BMC Software, Inc. 1,145 people driving these functions to deliver a transcendent customer experience Our Customers Professional Services & Education Customer Value Realization Customer Experience & Transformation Office (CXTO) Support Services Customer Experience Advocacy Growth
24. Case Study | Global Auto Manufacturer Ongoing Partnership • Enabling transformation from auto manufacturer to high technology company by serving IT needs of 200k global employees Consolidated, Standardized and Simplified • Leading process and operational alignment and improvement • Led to key outcomes like reduction in change tickets & outages Transcendent Customer Experience • Expanding self service capability on Helix platform with chatbot and live agent • Connecting with other priority initiatives improving employee experience © Copyright 2022 BMC Software, Inc.
25. Thank You Q&A © Copyright 2022 BMC Software, Inc.
26. Thank You For more information on the news and announcement covered today, please visit our BMC Newsroom For all media inquiries, please contact: ExtComms@bmc.com
27. BMC, the BMC logo, and BMC’s other product names are the exclusive properties of BMC Software, Inc. or its affiliates, are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2022 BMC Software, Inc. About BMC From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 86% of the Forbes Global 50, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. BMC—Run and Reinvent www.bmc.com