BMC - IT Press Tour #54 March 2024

Transcript

1. The IT Press Tour at BMC March 6, 2024
2. Welcome to BMC! Wifi Open network: Bringit2life Accept T&Cs to join News: Industry Leaders Capitalize on BMC Solutions to Delight Customers and Drive Growth BMC Newsroom: https://www.bmc.com/newsroom/newsroom.html
3. Agenda Welcome Mandy Knotts, AVP of Corporate Marketing 10:00-10:05 BMC Vision and Strategy Ayman Sayed, President and CEO 10:05-10:20 Innovation Updates Ali Siddiqui, CPO and Margaret Lee, SVP and GM of Digital Services and Operations Management 10:40-11:05 The Power of AI and Data Ram Chakravarti, CTO 10:20-10:40 11:05-11:30 11:30-12:00 Q&A Demos Srini Packirisamy, VP of R&D, Sumit Sheth, Director of Product Design and Gillian Covillo, Data Scientist
4. BMC Now and in the Future 2024 Ayman Sayed President and CEO
5. and the rate of change is only accelerating. The world is constantly changing
6. We scale to meet customer challenges, always investing in innovation to enable competitive differentiation. As the business world transforms, so have we. Our enterprise technology management evolves with every customer touchpoint.
7. Autonomous Digital Enterprise BMC Helix BMC Helix Control-M BMC AMI Ops BMC AMI DevX BMC Helix AIOps BMC AMI Cloud BMC HelixGPT Connected Digital Ops BMC Innovation Journey
8. A Heritage of Leadership BMC Software named the leader in AIOps. Forrester Wave The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
9. ConnectedDigitalOps ServiceOps AIOps DevOps DataOps AutonomousOps Because siloed operations is never a competitive advantage. Remove the barrier between service and operations to speed problem resolution & improve employee experience Leverage the power of generative AI and observability to identify and prevent IT issues before they arise Enable a cultural shift to put application development at the forefront of innovation Unlock greater business value from data— rapidly, continuously, and at scale Integrate, automate, and orchestrate complex application and data workflows across a hybrid IT landscape
10. Thank you!
11. Achieving Competitive Advantage with Connected Digital Ops Ram Chakravarti, Chief Technology Officer
12. 12 The power of AI & data
13. 13 ConnectedDigitalOps ServiceOps AIOps DataOps AutonomousOps DevOps
14. 14 ServiceOps — AI-driven integrated service & operations management AIOps — Full-stack Observability from Mainframe to Cloud to Edge DataOps — Operationalize data management initiatives at scale AutonomousOps — Pervasive automation from cloud to edge with Generative AI & emerging tech DevOps — Agile DevOps experience to release with confidence Continued shift left enablement How AI, Data and Emerging Technology Drive Innovation
15. 15 DataOps
16. 16 DataOps: Context 40% of firms are managing data as a business asset NewVantage Partners, 2022 InfoWorld, 2021 47% of big data projects never make it to production NewVantage Partners, 2022 19% of firms have created a data-driven culture
17. 17 DataOps: Market Model Data Infrastructure Data Processors Traditional Analytics Orchestration Data Governance / Security Ingestion Integration Quality Test Deploy Monitor Metadata Management Emerging Traditional Data Sources Data Consumers Core DataOps (Pipeline) Advanced Analytics/ Data Science
18. 18 DataOps: BMC Innovation Traditional Analytics Orchestration Quality Test Monitor Metadata Management Emerging Traditional Data Sources Data Consumers Data Infrastructure Core DataOps (Pipeline) Data Processors Advanced Analytics/ Data Science DATA PIPELINE AUTOMATION DATA ASSURANCE
19. Observability & AIOps
20. 20 BMC Helix Observability & AIOps Framework Saturation Forecasting Impact Prediction Automated Service Model Root cause Isolation Anomaly Detection AI/ML Algorithms Statistical Methods Predict, Analyze, Insights Predictive AI Causal AI Service Impact Knowledge Graph Similar Situations Incident Correlation Topology Reconciliation Topology Events Metrics Logs Incidents Change Defects Knowledge Articles BMC Helix Platform Multi- Tenant AI Foundation SaaS / On-Premises Service Blueprints Helix Dashboards … DIFFERENTIATED CAPABILITIES 01 High availability, scalable, multi- tenant, open platform 05 Automation broker for policy- based remediation 02 Automated service modeling 03 Causal AI for better business outcomes 04 Predictive AI for continuous service optimization
21. Risk and operational considerations in AI adoption and data management
22. 22 AI & Data are in a cosmic dance AI-first and AI-right Innovation + Operations = Opportunity In Summary
23. Thank You!
24. What’s New: Product & Innovation Ali Siddiqui CPO Margaret Lee SVP & GM, Digital Services and Operations Management
25. How AI, Data & Emerging Technology Drive Innovation ServiceOps — AI-driven integrated service & operations management BMC HelixGPT for ServiceOps - bridging the gap in IT operations management and IT service management AIOps — Observability & AIOps from Mainframe to Cloud to Edge BMC HelixGPT for AIOps & BMC AMI Ops DataOps — Operationalize data management initiatives at scale BMC Helix Control-M for Data Orchestration, DataOps, BMC AMI Cloud FUTURE: BMC Helix Control-M with GenAI for no-code workflow generation BM AutonomousOps — Pervasive automation from cloud to edge with Generative AI & emerging tech Helix Control-M for Automation, BMC HelixGPT for Virtual Agent DevOps — Agile DevOps experience to release with confidence Continued shift left enablement BMC Helix Control-M, Jobs-as-Code, BMC HelixGPT for Change Risk & Helix Change Management FUTURE: BMC AMI DevX with GenAI for code modernization and connectors
26. © Copyright 2024 BMC Software, Inc. 26 BMC Helix Control-M Unified traditional Automation, DataOps and GenFlow Accelerate digital modernization across the enterprise Advanced workflow orchestration in on-prem and SaaS deployments Data solutions for ML and analytics with integrations to core cloud and data services Advanced workflow orchestration in on-prem and SaaS deployments Amplify workflow generation and management with GenAI No-Code Generative AI workflow generator for building, testing and running complex workloads Automation Everywhere GenFlow DataOps
27. © Copyright 2024 BMC Software, Inc. 27 Automation Everywhere DataOps Hybrid and Cloud Orchestration Control-M product strategy DataOps Automation Everywhere Hybrid and Cloud Orchestration Simplify complex pipelines across hybrid operational models Data pipeline orchestration Helix Archiving / WF Data Solutions MFT/E service Data Assurance Accelerate customers’ digital modernization to expand core market share GenAI flows GenAI Task automation Workflow Insights Deliver a single orchestration framework across SaaS, IaaS, PaaS and Self-Hosted model
28. © Copyright 2024 BMC Software, Inc. 28 28 DevOps on the mainframe with GenAI New GenAI tools designed for the mainframe including code modernization and connectors to key developer tools Manage mainframe data in the cloud Protect and democratize mainframe data in cloud storage Increase resilience on a “never-fail” system Automation that helps teams detect and resolve problems faster BMC AMI Modernize the Mainframe with GenAI, AMI AIOps and AMI Cloud GenAI AMI AIOps AMI Cloud
29. © Copyright 2024 BMC Software, Inc. 29 Foundation Data Sources Use Cases BMC AMI GenAI vision AMI Ops Shared Services: UX/UI, GPT, LLM, etc. Convert REXX to Python Summarize problem and provide recommendation Document code Next best step recommendations Create automation/ monitoring policies Summarize situations Create audit response Additional use cases for AMI Cloud, Security and Data pending AMI DevX Recommend code Generate test cases Code language transformation/explainabilty 3rd Party tool conversion Ask AMI – chat interface
30. © Copyright 2024 BMC Software, Inc. 30 BMC AMI Cloud Product Suite BMC AMI Cloud Vault BMC AMI Cloud Data BMC AMI Cloud Analytics Full data protection and tape replacement for Z Cloud-based cyber resiliency and recovery for Z Unlock Z data and integrate with cloud analytics tools Reimagine mainframe data management in the hybrid cloud 30
31. © Copyright 2024 BMC Software, Inc. 31 BMC Helix Observability & AIOps Saturation Forecasting Impact Prediction Automated Service Model Root cause Isolation Anomaly Detection AI/ML Algorithms Statistical Methods Predict, Analyze, Insights Predictive AI Causal AI Service Impact Knowledge Graph Similar Situations Incident Correlation Topology Reconciliation Recommend, Act, Engage Generative AI Prompt Context Conversational Experience Analytics & Insights Best Action Recommendation Change Risk Prediction Contextual Feedback PII & GDPR Predictive Insights Incident RCA & Summary Traces Events Metrics Logs Incidents Change Defects Knowledge Articles Helix Learning Platform Domain-specific Large Language Models Topology AI Foundation Service-Centric Models BMC Helix Observability & AIOps
32. © Copyright 2024 BMC Software, Inc. 32 BMC Helix Observability & AIOps Saturation Forecasting Impact Prediction Automated Service Model Root cause Isolation Anomaly Detection AI/ML Algorithms Statistical Methods Predict, Analyze, Insights Predictive AI Causal AI Service Impact Knowledge Graph Similar Situations Incident Correlation Topology Reconciliation Recommend, Act, Engage Generative AI Prompt Context Conversational Experience Analytics & Insights Best Action Recommendation Change Risk Prediction Contextual Feedback PII & GDPR Predictive Insights Incident RCA & Summary Traces Events Metrics Logs Incidents Change Defects Knowledge Articles Helix Learning Platform Domain-specific Large Language Models Topology AI Foundation Service-Centric Models BMC Helix Observability & AIOps
33. © Copyright 2024 BMC Software, Inc. 33 Gen AI Common Services Open APIs Portal & Dashboards Integration Services Common Data Stores Open Integrations + Dynamic service modeling Gen AI Root cause isolation Gen AI based log insights Persona based dashboards Open observability data ingestion Gen AI Automated Remediation Event noise reduction Gen AI Proactive outage alerting BMC Helix AIOps Use Cases Unified traditional IT and DevOps environments
34. © Copyright 2024 BMC Software, Inc. 34 Manual Effort / Costs Service Degradation Risk Service Outage Comprehensive Service Impact and Prioritization View End-to-End Visibility & Increased Automation Evergreen SaaS Platform & Intelligent Capacity Management Predictive & Preventative >90% Understand business service impact, dependencies & status for >90% of Technology services 80% 80% of simple resolutions automated in 3 years 100% 100% Cloud or SaaS >95% Data Observability increases to >95% for event monitoring >90% Reduce noise >90% through AI/ML Optimal Observability & Automation Helix SM
35. © Copyright 2024 BMC Software, Inc. 35 Speed of Innovation Service Outage Risk Silos in data and process flow Single platform for change, incident, problem and operations Integrated process flow for Change and DevOps Support rapid innovation while managing complexity and risk Reduce Risk in Rapid Change 30% Reduce manual processes in Service Management, automate 000’s of daily workflows 90% Success rate in understanding root cause for Incidents 100% 100% Cloud or SaaS >60% Faster Incident Resolution >250 Technical changes released per week Integrated ServiceOps Platform @Speed of Innovation Service Management Operations Management Solution Areas BMC Helix Platform AI/ML Common Services Open APIs Portal & Dashboards Integration Services Common Data Stores Open Integrations +
36. © Copyright 2024 BMC Software, Inc. 36 BMC Helix Customers
37. © Copyright 2024 BMC Software, Inc. Thank you Ali Siddiqui CPO Margaret Lee SVP & GM, Digital Services and Operations Management
38. Follow us on Social @bmcsoftware LinkedIn Twitter/X Instagram Facebook
39. Thank you
40. BMC, the BMC logo, and BMC’s other product names are the exclusive properties of BMC Software, Inc. or its affiliates, are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2024 BMC Software, Inc. About BMC BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead. BMC—Run and Reinvent www.bmc.com BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead. BMC—Run and Reinvent www.bmc.com About BMC https://www.bmc.com/newsroom/newsroom.html