Vision and Strategy Ayman Sayed, President and CEO 10:05-10:20 Innovation Updates Ali Siddiqui, CPO and Margaret Lee, SVP and GM of Digital Services and Operations Management 10:40-11:05 The Power of AI and Data Ram Chakravarti, CTO 10:20-10:40 11:05-11:30 11:30-12:00 Q&A Demos Srini Packirisamy, VP of R&D, Sumit Sheth, Director of Product Design and Gillian Covillo, Data Scientist
to enable competitive differentiation. As the business world transforms, so have we. Our enterprise technology management evolves with every customer touchpoint.
AIOps. Forrester Wave The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
never a competitive advantage. Remove the barrier between service and operations to speed problem resolution & improve employee experience Leverage the power of generative AI and observability to identify and prevent IT issues before they arise Enable a cultural shift to put application development at the forefront of innovation Unlock greater business value from data— rapidly, continuously, and at scale Integrate, automate, and orchestrate complex application and data workflows across a hybrid IT landscape
— Full-stack Observability from Mainframe to Cloud to Edge DataOps — Operationalize data management initiatives at scale AutonomousOps — Pervasive automation from cloud to edge with Generative AI & emerging tech DevOps — Agile DevOps experience to release with confidence Continued shift left enablement How AI, Data and Emerging Technology Drive Innovation
a business asset NewVantage Partners, 2022 InfoWorld, 2021 47% of big data projects never make it to production NewVantage Partners, 2022 19% of firms have created a data-driven culture
Orchestration Data Governance / Security Ingestion Integration Quality Test Deploy Monitor Metadata Management Emerging Traditional Data Sources Data Consumers Core DataOps (Pipeline) Advanced Analytics/ Data Science
Metadata Management Emerging Traditional Data Sources Data Consumers Data Infrastructure Core DataOps (Pipeline) Data Processors Advanced Analytics/ Data Science DATA PIPELINE AUTOMATION DATA ASSURANCE
Prediction Automated Service Model Root cause Isolation Anomaly Detection AI/ML Algorithms Statistical Methods Predict, Analyze, Insights Predictive AI Causal AI Service Impact Knowledge Graph Similar Situations Incident Correlation Topology Reconciliation Topology Events Metrics Logs Incidents Change Defects Knowledge Articles BMC Helix Platform Multi- Tenant AI Foundation SaaS / On-Premises Service Blueprints Helix Dashboards … DIFFERENTIATED CAPABILITIES 01 High availability, scalable, multi- tenant, open platform 05 Automation broker for policy- based remediation 02 Automated service modeling 03 Causal AI for better business outcomes 04 Predictive AI for continuous service optimization
AI-driven integrated service & operations management BMC HelixGPT for ServiceOps - bridging the gap in IT operations management and IT service management AIOps — Observability & AIOps from Mainframe to Cloud to Edge BMC HelixGPT for AIOps & BMC AMI Ops DataOps — Operationalize data management initiatives at scale BMC Helix Control-M for Data Orchestration, DataOps, BMC AMI Cloud FUTURE: BMC Helix Control-M with GenAI for no-code workflow generation BM AutonomousOps — Pervasive automation from cloud to edge with Generative AI & emerging tech Helix Control-M for Automation, BMC HelixGPT for Virtual Agent DevOps — Agile DevOps experience to release with confidence Continued shift left enablement BMC Helix Control-M, Jobs-as-Code, BMC HelixGPT for Change Risk & Helix Change Management FUTURE: BMC AMI DevX with GenAI for code modernization and connectors
Unified traditional Automation, DataOps and GenFlow Accelerate digital modernization across the enterprise Advanced workflow orchestration in on-prem and SaaS deployments Data solutions for ML and analytics with integrations to core cloud and data services Advanced workflow orchestration in on-prem and SaaS deployments Amplify workflow generation and management with GenAI No-Code Generative AI workflow generator for building, testing and running complex workloads Automation Everywhere GenFlow DataOps
Hybrid and Cloud Orchestration Control-M product strategy DataOps Automation Everywhere Hybrid and Cloud Orchestration Simplify complex pipelines across hybrid operational models Data pipeline orchestration Helix Archiving / WF Data Solutions MFT/E service Data Assurance Accelerate customers’ digital modernization to expand core market share GenAI flows GenAI Task automation Workflow Insights Deliver a single orchestration framework across SaaS, IaaS, PaaS and Self-Hosted model
the mainframe with GenAI New GenAI tools designed for the mainframe including code modernization and connectors to key developer tools Manage mainframe data in the cloud Protect and democratize mainframe data in cloud storage Increase resilience on a “never-fail” system Automation that helps teams detect and resolve problems faster BMC AMI Modernize the Mainframe with GenAI, AMI AIOps and AMI Cloud GenAI AMI AIOps AMI Cloud
Use Cases BMC AMI GenAI vision AMI Ops Shared Services: UX/UI, GPT, LLM, etc. Convert REXX to Python Summarize problem and provide recommendation Document code Next best step recommendations Create automation/ monitoring policies Summarize situations Create audit response Additional use cases for AMI Cloud, Security and Data pending AMI DevX Recommend code Generate test cases Code language transformation/explainabilty 3rd Party tool conversion Ask AMI – chat interface
Product Suite BMC AMI Cloud Vault BMC AMI Cloud Data BMC AMI Cloud Analytics Full data protection and tape replacement for Z Cloud-based cyber resiliency and recovery for Z Unlock Z data and integrate with cloud analytics tools Reimagine mainframe data management in the hybrid cloud 30
Services Open APIs Portal & Dashboards Integration Services Common Data Stores Open Integrations + Dynamic service modeling Gen AI Root cause isolation Gen AI based log insights Persona based dashboards Open observability data ingestion Gen AI Automated Remediation Event noise reduction Gen AI Proactive outage alerting BMC Helix AIOps Use Cases Unified traditional IT and DevOps environments
Costs Service Degradation Risk Service Outage Comprehensive Service Impact and Prioritization View End-to-End Visibility & Increased Automation Evergreen SaaS Platform & Intelligent Capacity Management Predictive & Preventative >90% Understand business service impact, dependencies & status for >90% of Technology services 80% 80% of simple resolutions automated in 3 years 100% 100% Cloud or SaaS >95% Data Observability increases to >95% for event monitoring >90% Reduce noise >90% through AI/ML Optimal Observability & Automation Helix SM
Service Outage Risk Silos in data and process flow Single platform for change, incident, problem and operations Integrated process flow for Change and DevOps Support rapid innovation while managing complexity and risk Reduce Risk in Rapid Change 30% Reduce manual processes in Service Management, automate 000’s of daily workflows 90% Success rate in understanding root cause for Incidents 100% 100% Cloud or SaaS >60% Faster Incident Resolution >250 Technical changes released per week Integrated ServiceOps Platform @Speed of Innovation Service Management Operations Management Solution Areas BMC Helix Platform AI/ML Common Services Open APIs Portal & Dashboards Integration Services Common Data Stores Open Integrations +
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