Kaseya - IT Press Tour June 2020

Transcript

1. KASEYA OVERVIEW The only purpose-built, comprehensive, end-to-end, IT infrastructure management platform for MSPs And SMB IT
2. KASEYA OVERVIEW 20,000+ MSPs Served Globally 5,000,000+ Small Businesses Served Globally #1 MSP-focused Software Company in the World $300M+ Annual Revenue $30% Annual Growth $1.75B+ Market Value 7 Acquisitions Of Emerging Technology companies successfully completed. Backed by:
3. KASEYA OVERVIEW Technology Investment as a Percentage of Revenue by Small and Mid-Size Businesses 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 11
4. KASEYA OVERVIEW 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 Even in Growth, Recessions Hit. 9/11 Financial Crisis COVID-19 12
5. KASEYA OVERVIEW 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 Eras of Innovation The DOWNSTrigger Eras of Technology INNOVATION 13
6. KASEYA OVERVIEW 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 Eras of Innovation SMB Technology ADOPTION ERA SMB Technology ACCELERATION ERA SMB Technology DEPENDENCE ERA The DOWNSTrigger Eras of Technology INNOVATION 14
7. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 15 SMB, follows the Enterprise PC explosion during the 90’s, fully embracing computing for record- keeping, inventory, accounting and more… The Small Business PC & Server Revolution The ADOPTION ERA Begins SMB Technology ADOPTION ERA
8. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 16 SMB, follows the Enterprise PC explosion during the 90’s, fully embracing computing for record- keeping, inventory, accounting and more… The ADOPTION ERA Begins SMB Technology ADOPTION ERA ESSENTIAL TECHNOLOGY PC & Server Support Personal Computers Arrive Following in the footsteps of the Enterprise, Small Business begins to adopt the PC as a core business tool in large numbers. Connected PC’s increase 7x from 2000-2007
9. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 17 An economic downturn following 9/11 spurs accelerated innovation and computer adoption… The ADOPTION ERA Change Agent SMB Technology ADOPTION ERA ESSENTIAL TECHNOLOGY EMERGING TECHNOLOGY PC & Server Support Full Network/Internet Mgmt. 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 More Devices than People. In 2000, less than 46% of Small Businesses operated using computers. By 2007, that fear was gone and 80% had more than 3 PC/Servers and needed them connected. Computing Went Mainstream
10. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ADOPTION ERA SMB Technology ACCELERATION ERA 18 PC’s continue to TRANSFORM the SMB workplace… The ADOPTION ERA Develops ESSENTIAL TECHNOLOGY EMERGING TECHNOLOGY Code Red, Sasser and SQL Slammer infect millions of computers worldwide. The first true global proliferation of malware driving SMB information security efforts. Malware Went Mainstream PC & Server Support Basic Security Full Network/Internet Mgmt.
11. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ADOPTION ERA SMB Technology ACCELERATION ERA 19 PC’s continue to TRANSFORM the SMB workplace… The ADOPTION ERA Develops Bringing RISK ESSENTIAL TECHNOLOGY PC & Server Support EMERGING TECHNOLOGY Basic Security Full Network/Internet Mgmt. File/Image Backup Data Protection Went Mainstream 2000 2007 email website files Email, website creation, and critical (financial/tax/personnel) file use climbs dramatically, increasing the need for file backup; by 2007 64% of SMB owners felt their data was critical to function.
12. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ADOPTION ERA SMB Technology ACCELERATION ERA 20 SMB has adjusted quickly to the adoption of technology. The ADOPTION ERA Concludes But CHANGE won’t wait ESSENTIAL TECHNOLOGY EMERGING TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup The SMB IT world looked very different closing the era than at the beginning…
13. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 21 The ACCELERATION ERA The “Great Recession” sparks a new ERA of CHANGE. Change Agent ESSENTIAL TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup Technology Accelerated At an Unprecedented Scale…
14. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 22 The ACCELERATION ERA Computers use continues to grow bringing new challenges for IT... Develops EMERGING TECHNOLOGY 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Integrated Device Mgmt. Complex Networks Went Mainstream ESSENTIAL TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup Endpoints Explode The number of network devices, cloud servers, routers, switches, firewalls, phones, tablets all climb incredibly rapidly…
15. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 23 The ACCELERATION ERA Computers use continues to grow bringing new challenges for IT... Develops EMERGING TECHNOLOGY Integrated Device Mgmt. Cyber-Security Went Mainstream Advanced Security 2010 2011 2012 2013 2014 2015 2016 2017 2018 Cybersecurity Spending in the US grew more than 100% Ransomware emerges as mainstream form of cyber attack ESSENTIAL TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup Over 90% of online content only resides in the deep or dark web.…
16. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 24 The ACCELERATION ERA Computers use continues to grow bringing new challenges for IT... Develops EMERGING TECHNOLOGY Integrated Device Mgmt. Disaster Recovery Went Mainstream Advanced Security BCDR Business continuity moved into the realm of IT and became the responsibility of IT professionals. 93% of companies without Disaster Recovery who suffer a major data disaster are out of business within one year. ESSENTIAL TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup
17. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 25 The ACCELERATION ERA Computers use continues to grow bringing new challenges for IT... Develops EMERGING TECHNOLOGY Integrated Device Mgmt. Compliance Went Mainstream Advanced Security BCDR Compliance 2/3 of Small and Mid-Size businesses will encounter a data breach in the next 3 years. Compliance practices are the safeguard against punishment. ESSENTIAL TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup
18. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 26 The ACCELERATION ERA Computers use continues to grow bringing new challenges for IT... Develops IT Demands EMERGING TECHNOLOGY Integrated Device Mgmt. IT Documentation Went Mainstream Advanced Security BCDR Compliance Automated IT Documentation 2010 2020 Rate the level of IT complexity… Technology complexity increased dramatically. Automated IT Documentation to combat. ESSENTIAL TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup Failing Works Over 80% of IT Professionals believe manual IT Documentation has failed them, creating errors and lost time.
19. KASEYA OVERVIEW SMB Technology DEPENDENCE ERA 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 SMB Technology ACCELERATION ERA 27 The ACCELERATION ERA Computers use continues to grow bringing new challenges for IT... Concludes IT Demands EMERGING TECHNOLOGY Integrated Device Mgmt. Advanced Security BCDR Compliance Automated IT Documentation A Massive Amount of Change… By the end of the era (2019), Technology has become the most strategic asset of Small Businesses. ESSENTIAL TECHNOLOGY PC & Server Support Basic Security Full Network/Internet Mgmt. File/Image Backup
20. KASEYA OVERVIEW 2020 2021 2022 2023 2024 2025 28 SMB Technology DEPENDENCE ERA The DEPENDENCE ERA Change Agent A pandemic sparks economic uncertainty and dramatic lifestyle changes… ESSENTIAL TECHNOLOGY Integrated Device Mgmt. Advanced Security BCDR Compliance Automated IT Documentation Full Network/Internet Mgmt. The New Normal With each ERA, the RATE of CHANGE QUICKENS. Technology is its own accelerator.
21. KASEYA OVERVIEW 2020 2021 2022 2023 2024 2025 29 SMB Technology DEPENDENCE ERA The DEPENDENCE ERA A pandemic sparks economic uncertainty and dramatic lifestyle changes… Develops The New Normal Consider just the last days … ESSENTIAL TECHNOLOGY Advanced Security BCDR Compliance Automated IT Documentation Full Network/Internet Mgmt.
22. KASEYA OVERVIEW 2020 2021 2022 2023 2024 2025 30 SMB Technology DEPENDENCE ERA The DEPENDENCE ERA A pandemic sparks economic uncertainty and dramatic lifestyle changes… Develops The New Normal Healthcare TELEMEDICINE VIDEO Fitness ONLINE/DELIVERY Restaurants SATELLITE/VR Architecture VIRTUAL/REMOTE Education Business Innovated Not To Grow But To SURVIVE % of use year over year % of use year over year % of use year over year % of use year over year % of use year over year Q4 2019 Q4 2019 Q4 2019 Q4 2019 Q4 2019 Q2 2020 Q2 2020 Q2 2020 Q2 2020 Q2 2020 ESSENTIAL TECHNOLOGY Advanced Security BCDR Compliance Automated IT Documentation Full Network/Internet Mgmt.
23. KASEYA OVERVIEW 2020 2021 2022 2023 2024 2025 31 SMB Technology DEPENDENCE ERA The DEPENDENCE ERA A pandemic sparks economic uncertainty and dramatic lifestyle changes… Develops The New Normal Advanced Security BCDR Compliance Automated IT Documentation Full Network/Internet Mgmt. % DEMAND INCREASE % DEMAND INCREASE % DEMAND INCREASE % DEMAND INCREASE % DEMAND INCREASE Demand increase since December 2019 ESSENTIAL TECHNOLOGY Advanced Security BCDR Compliance Automated IT Documentation Full Network/Internet Mgmt. Everyone Innovated to SURVIVE IT IS THE BUSINESS
24. KASEYA OVERVIEW 2020 2021 2022 2023 2024 2025 32 SMB Technology DEPENDENCE ERA The DEPENDENCE ERA A pandemic sparks economic uncertainty and dramatic lifestyle changes… THERE IS NO GOING BACK This is the ERA of SMB DIGITAL TRANSFORMATION Is Here
25. KASEYA OVERVIEW SMALL BUSINESS IT DEPENDENCE This is the ERA of SMB DIGITAL TRANSFORMATION 16% 84% Q4 2019 Q2 2020
26. KASEYA OVERVIEW 34 IT DEPENDENCE 81% 19% MSP confidence in current software platform. Q4 2019 Q2 2020 MSPs DO NOT FEEL EQUIPPED…
27. KASEYA OVERVIEW 35 Must find a way to immediately reduce hard costs for software KIT used to deliver managed services. CONTROL COSTS Must do more with less. Adapt to changing demands despite reduced budgets and staff. INCREASE TECH EFFICIENCY Deliver all of the technical capabilities the business requires; including Security, BCDR and Compliance. DELIVER ESSENTIAL IT SERVICES PLATFORM REQUIREMENTS
28. KASEYA OVERVIEW One Platform Every IT Need
29. KASEYA OVERVIEW ..by reducing software KIT costs – the tools you use to deliver services. …by eliminating ‘The Space Between’ – time wasted to switch tasks 37 CONTROL KIT COSTS % CASH GENERATION INCREASE INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE …by providing critical services – Security, BCDR & Compliance DELIVER ESSENTIAL IT SERVICES % CUSTOMER SATISFACTION INCREASE
30. KASEYA OVERVIEW Increasing the Need for INTEGRATION AND AUTOMATION 38 MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE % DEMAND INCREASE The RMM/Endpoint Need Trends impacting the way endpoints are managed… 1 Continued climb in the number and diversity of endpoints… 2 Continued climb in the complexity of endpoints… 2019 2020 2021 Endpoints 30% Increase over 2020
31. KASEYA OVERVIEW 39 Kaseya Responds MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE 1 COMPREHENSIVE 2 AUTOMATED Implemented QUICKLY AND EASILY with a proven onboarding system. VSA – the most complete, integrated solution. Traditional Endpoints & Network Endpoints in ONE VSA – The most efficient, automated solution… 50% More Automation with a Marketplace of Over 10,000 experts… IS
32. KASEYA OVERVIEW 76% of SMBs will experience business disruption as a result of a SECURITY EVENT in the next 3 years… 40 The Security Need % DEMAND INCREASE MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE A New Landscape of THREATS RANSOMWARE emerges as mainstream form of cyber attack. Over 90% of online content only resides in the DARK WEB. Advanced PHISHING techniques have arrived in a 3rd generation of tactics.
33. KASEYA OVERVIEW 41 Kaseya Responds MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE INTERNAL PROTECTION. EXTERNAL THREAT DETECTION. COMPLETE ENDPOINT SECURITY. All UNIFED AND INTEGRATED within Full Dark Web ID detection and credential protection Catch threats that get passed your firewall & AV/AM Complete 3rd-party Software Patching, AV/AM DarkWeb ID BullPhish ID Passley KSM
34. KASEYA OVERVIEW BCDR continues to become more critical as operations update And adjust quickly to the world. 42 The BCDR Need % DEMAND INCREASE MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE 15% 32% 38% 43% 49% 77% 2015 2016 2017 2018 2019 2020 SMB Owners Feel BCDR Is Critical to Business Function…
35. KASEYA OVERVIEW 43 Kaseya Responds MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE Appliance for instant Disaster Recovery… ▪ Complete DR-Plan Setup ▪ No-Touch Failover ▪ Infinite Retention File and Image Long-Term Backup Office 365, Google Suite, & Salesforce Backup A complete solution in a single interface with EVERYTHING you need to never lose a thing.
36. KASEYA OVERVIEW You CAN’T MANAGE what you CAN’T SEE 44 The Audit Need % DEMAND INCREASE MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE Visibility is the first step… •85% of IT staff failures (oversights) occur from a lack of information and/or audit ability
37. KASEYA OVERVIEW 45 Kaseya Responds MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE Network Detective IT Assessments & Documentation Produce awesome, fully-branded reports in minutes with the #1 selling, non-intrusive software tool trusted by over 6,000 organizations worldwide.
38. KASEYA OVERVIEW 46 The Compliance Need % DEMAND INCREASE MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE IT Is Taking Responsibility For Compliance 18% 78% SMBs Spending On Compliance Management Issues 2018 2020
39. KASEYA OVERVIEW 47 The Compliance Need % DEMAND INCREASE MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE IT Is Taking Responsibility For Compliance Who Will Conduct Compliance Management? Legal Accounting IT Other
40. KASEYA OVERVIEW 48 Kaseya Responds MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE • Out of the box compliance managed solution for HIPAA, GDPR, NIST, and other regulations. • Does not require the (internal/external) IT provider to know anything about the regulation itself. Kaseya Compliance Manager
41. KASEYA OVERVIEW Typical PSA/Service Desk solutions were built for a previous ERA 49 The PSA/Service Desk Need % DEMAND INCREASE MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE Cost Integration Lacking Slow/Clunky Complexity Other Top Concerns with PSA Solutions…
42. KASEYA OVERVIEW 50 Kaseya Responds MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE • PSA/ITSM solution purpose built for the multi-functional IT organization • Feature Rich • Easy to Use • Easy to Deploy & Administer • COST EFFECTIVE 100 Of the FUNCTION. 200 % % Of the INTEGRATIONS. Kaseya’s proven methodology for rapid-deployment gets you running in days! 30% Of the COST.
43. KASEYA OVERVIEW A 10 person IT Team / MSP will waste $200,000 every year in lost productivity. 51 The Automated IT Documentation Need % DEMAND INCREASE MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE of technician time is wasted searching for information.
44. KASEYA OVERVIEW 52 Kaseya Responds MAINSTREAM CONTROL KIT COSTS % CASH GENERATION INCREASE Backup Applications SOPs, Process, Checklists Passwords Configurations Networks Eliminate Waste & Drive Efficiency Leverage Automated IT Documentation Trusted by 8,500 Organizations Worldwide. Domain & SSL
45. KASEYA OVERVIEW ..by reducing software KIT costs – the tools you use to deliver services. …by eliminating ‘The Space Between’ – time wasted to switch tasks CONTROL KIT COSTS % CASH GENERATION INCREASE …by providing critical services – Security, BCDR & Compliance DELIVER ESSENTIAL IT SERVICES % CUSTOMER SATISFACTION INCREASE INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE 53
46. KASEYA OVERVIEW Increasing Demands Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 54 Initial SPIKE as result of move to hybrid work environment requirements. INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Average Ticket Volume Per Customer
47. KASEYA OVERVIEW Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 55 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Increased customer demand projected moving forward due to expanded technology role. Increasing Demands Average Ticket Volume Per Customer
48. KASEYA OVERVIEW IT INFRASTRUCTURE SPEND Real GDP Growth IT Demands Increasing April April April April January January January January Ticket Volume per Customer Project Capacity (Internal) Security Requests Mobile/Remote Setup Requests Shifting Business Activities 2x Increase 50% Increase 8x Increase 3x Reduction Expectations to consume more IT in 2020 than in the last two years. Much More More Same Less Much Less INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE 56
49. KASEYA OVERVIEW Internal IT Sentiment Changes IT INFRASTRUCTURE SPEND Real GDP Growth MSP Sentiment Changes Real GDP Growth 50% Increase Grow Acquire Expand Invest Survive Retain Conserve Save 10 10 10 10 10 10 10 10 0 0 0 0 January 30 April 1 Positive April 1 Negative Forecasted budget increases or cuts in 2020. Much More More Same Less Much Less INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE 57
50. KASEYA OVERVIEW INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE 58 DO MORE WITH LESS
51. KASEYA OVERVIEW 59 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Cost Quality Capability While spending more on technology overall, each expense is carefully measured. Customer service is more critical than ever to justify the MSP value and avoid further cost concessions. If you can’t meet the business technology needs, you’re probably already being replaced. Higher Expectations Customers Demand More When Times Are Tough…
52. KASEYA OVERVIEW Customers Look Closer at Every Partner/Vendor… Less than 4% of customers considered switching in 2018 & 2019. The NEW NORMAL There will continue to be a lasting increase in customer support requirements. CUSTOMERS WON’T WAIT. The current forecast for 2020 projects more than 42% of customers are evaluating switching! 60 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Churn is Becoming an MSP Reality
53. KASEYA OVERVIEW 61 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE The current forecast for 2020 projects more than 42% of customers are evaluating switching! Poor Service Experience Incomplete Solution Offering Other Pricing 88% 65% 32% 74% Top Reasons to Switch Service Providers 2020 What Makes Customers Switch? Driving Factors
54. KASEYA OVERVIEW 62 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Poor Service Experience Incomplete Solution Offering Other Pricing 88% 65% 32% 74% Increasing technician efficiency can resolve these concerns… Can the Right Software Kit Make a Difference? The Efficiency Effect The current forecast for 2020 projects more than 42% of customers are evaluating switching!
55. KASEYA OVERVIEW 63 One Person or a Small Team has to serve ALL business needs, bouncing between different applications and tools. INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Cycling between tasks means more INTERRUPTS in technician workflow. Every Tech Has to Perform Many Functions… Multi-Function IT SMALL BUSINESS Backup & DR Endpoint Management Service Desk Security Compliance Documentation Monitoring Cloud Protection Patch Management MULTI-FUNCTION IT
56. KASEYA OVERVIEW 64 One Person or a Small Team has to serve ALL business needs, bouncing between different applications and tools. INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Every Tech Has to Perform Many Functions… Multi-Function IT SMALL BUSINESS Backup & DR Endpoint Management Service Desk Security Compliance Documentation Monitoring Cloud Protection Patch Management MULTI-FUNCTION IT In this economic climate… 88% of MSPs agree they must… DO MORE – WITH LESS
57. KASEYA OVERVIEW 65 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE The Time Spent Switching Between Tasks… Shifting Functions Retrieving Passwords Looking Up Information Orientating to Interfaces 43% 16% 46% 13% 43% of work time is spent between functional tasks and software tools. 16% of average ticket resolution time is dedicated to password retrieval & entry. 46% of total ticket resolution time is spent looking up information or instruction. 13% of overall productivity is lost adjusting to different software interfaces. Overcoming THE SPACE BETWEEN.
58. KASEYA OVERVIEW 66 INCREASE TECHNICIAN EFFICIENCY The Time Spent Switching Between Tasks… Overcoming THE SPACE BETWEEN. The average technician loses approximately 50% of the day to mundane tasks of password or information lookup, moving between different software tools, and repetitive processes. WASTE WORK % TECH EFFICIENCY INCREASE
59. KASEYA OVERVIEW 67 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE SITUATION: Server Performance Alert – Investigate & Restore from Backup VS Workflow Showdown The other guys… Kaseya IT Complete Overcoming THE SPACE BETWEEN.
60. KASEYA OVERVIEW Launch RMM 68 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE SITUATION: Server Performance Alert – Investigate & Restore from Backup Workflow Showdown The other guys… Receive Ticket Login Search for System Lookup Password in External System Initiate Remote Control Find/Launch Documentation Login to Backup Product Search for Machine to Restore Document Update Reference Previous Work/Updates Close Ticket 1 2 3 4 Execute Restore
61. KASEYA OVERVIEW Launch RMM 69 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE SITUATION: Server Performance Alert – Investigate & Restore from Backup Workflow Showdown The other guys… Receive Ticket Login Search for System Lookup Password in External System Initiate Remote Control Find/Launch Documentation Login to Backup Product Search for Machine to Restore Document Update Reference Previous Work/Updates Close Ticket 1 2 3 4 Execute Restore • 13 Steps • 5 Products from 5 Vendors • 3 Break-Points
62. KASEYA OVERVIEW Launch RMM 70 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE SITUATION: Server Performance Alert – Investigate & Restore from Backup Workflow Showdown Login Search for System Lookup Password in External System Initiate Remote Control Find/Launch Documentation Login to Backup Product Search for Machine to Restore Document Update Reference Previous Work/Updates Close Ticket 1 Execute Restore From within ticket, launch remote control with embedded password vault, IT documentation and backup status Restore Backup Validate changes, update IT documentation and automatically restore monitoring and status Closed Ticket Receive Ticket • 3 Steps • 1 Platform from 1 Vendor • 0 Break-Points
63. KASEYA OVERVIEW 71 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE SITUATION: Server Performance Alert – Investigate & Restore from Backup Workflow Showdown Has more than 70 similar integration points… That’s just one example…
64. KASEYA OVERVIEW 72 INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE Workflow Showdown Has more than 70 similar integration points… IT DOCUMENTATION WITH RMM • Automatically update and retrieve critical documentation from within RMM workflow. • Fully context-aware; reacts and responds to RMM workflow. BACKUP/DR WITH RMM • Recognize endpoint status and ensure timely backups. • Instantly initiate recovery when needs dictate. IT DOCUMENTATION WITH PSA • Track and account for user preferences and other concerns directly within ticket management. • Ensure process is followed by all staff. O365 BACKUP & DARK WEB • Automatically check for compromises during account backups • Provide targeted phishing simulation and security awareness training Adding more than 6-8 per quarter…
65. KASEYA OVERVIEW ..by reducing software KIT costs – the tools you use to deliver services. …by eliminating ‘The Space Between’ – time wasted to switch tasks …by providing critical services – Security, BCDR & Compliance DELIVER ESSENTIAL IT SERVICES % CUSTOMER SATISFACTION INCREASE INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE CONTROL KIT COSTS % CASH GENERATION INCREASE 73
66. KASEYA OVERVIEW Cost Concerns CONTROL KIT COSTS % CASH GENERATION INCREASE 74 MSP Internal IT Reduction Flat Growth PROFIT Projection 2020 BUDGET Projection 2020 Reduction Flat Growth • Higher Customer Churn • Customers Demanding Discounts • Fewer New Sales • Reduction of Staff • Slow Business Revenue • Increased Business Demands
67. KASEYA OVERVIEW RECURRING REVENUE $1,000k 100% EXPENSES $900k 90% Technician Labor, Facilities, Administrative Overhead $600k 60% COGS (Software Kit – Products used to deliver services) $300k 30% MSP Profit Model Example Breakdown of Revenue vs. Expenses PROFIT: $100k 10% CONTROL KIT COSTS % CASH GENERATION INCREASE 75
68. KASEYA OVERVIEW = RECURRING REVENUE $1,000k 100% EXPENSES $900k 90% Technician Labor, Facilities, Administrative Overhead $600k 60% COGS (Software Kit – Products used to deliver services) $300k 30% $100k 10% CONTROL KIT COSTS % CASH GENERATION INCREASE 76 PROFIT: MSP Profit Model Example Breakdown of Revenue vs. Expenses $800k $200k $200k 20% Reduces hard costs for software KIT used to deliver managed services.
69. KASEYA OVERVIEW RECURRING REVENUE $1,000k 100% EXPENSES $900k 90% Technician Labor, Facilities, Administrative Overhead $600k 60% COGS (Software Kit – Products used to deliver services) $300k 30% $100k 10% 77 PROFIT: MSP Profit Model Example Breakdown of Revenue vs. Expenses $800k $200k $200k 20% CONTROL KIT COSTS % CASH GENERATION INCREASE For MSP For Internal IT
70. KASEYA OVERVIEW IS 78
71. KASEYA OVERVIEW SOFTWARE 79
72. KASEYA OVERVIEW …of Technicians resist changing software kit due to familiarity and fear of change… RESISTANCE TO CHANGE On-Premise Email Lotus They felt the same way about… 80
73. KASEYA OVERVIEW CHANGING ATTITUDES …of Technicians were happy with new solutions after 6 weeks of use… On-Premise Email Lotus 81 Now they would never go back… to… to… to…
74. KASEYA OVERVIEW CHANGING ATTITUDES 85 Those who adopt a modern platform will succeed… SAVE MONEY INCREASE PROFIT ADD CUSTOMERS The Bottom Line
75. THE NEXT ERA FOR SMB TECHNOLOGY DO I 86
76. THE NEXT ERA FOR SMB TECHNOLOGY 87 Where to start depends on where you are… Reaching The Goal
77. THE NEXT ERA FOR SMB TECHNOLOGY 88 Most teams have as much as pieces of software KIT to Get IT Done…… The Right Transition
78. THE NEXT ERA FOR SMB TECHNOLOGY 89 The Right Transition Most couldn’t replace them all in Shot even if they wanted to…
79. THE NEXT ERA FOR SMB TECHNOLOGY 90 is engineered purpose built to let you migrate one piece at a time. At Your Pace…
80. KASEYA OVERVIEW 91 Two Categories To Evaluate ADDING MISSING KIT UPGRADING EXISTING KIT Meet More Needs Increase Satisfaction Get Better Solutions Save Money
81. KASEYA OVERVIEW 92 New Services Add & Retain Customers ADD MISSING KIT Meet More Needs Increase Satisfaction 87 % of MSP and SMB IT Teams DO NOT have a Dark Web Monitoring Solution. 89 % of MSP and SMB IT Teams DO NOT have an Automated Compliance Solution. 68 % of MSP and SMB IT Teams DO NOT have an Automated IT Documentation Solution. Kaseya’s proven methodology for rapid-deployment & instant migration gets you running in just ONE DAY!
82. KASEYA OVERVIEW 93 Reduce Your Biggest Expenses… UPGRADING EXISTING KIT Get Better Solutions Save Money Backup 49% RMM 15% PSA/Ops 12% Other 24% Typical software kit allocations look like this…
83. KASEYA OVERVIEW 94 Reduce Your Biggest Expenses… UPGRADING EXISTING KIT Get Better Solutions Save Money Backup 49% RMM 15% PSA/Ops 12% Other 24% Together BCDR, RMM and PSA/Service Desk make up over 75% of typical software KIT costs…
84. KASEYA OVERVIEW 95 Reduce Your Biggest Expenses… UPGRADING EXISTING KIT Get Better Solutions Save Money Can cut these costs dramatically… Backup 33% RMM 10% PSA/Ops 8% Other 16% SAVINGS 33%
85. KASEYA OVERVIEW Economic Growth 1930-2024 96 -15.00% -10.00% -5.00% 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% $0.00 $5.00 $10.00 $15.00 $20.00 $25.00 1930 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940 1941 1942 1943 1944 1945 1946 1947 1948 1949 1950 1951 1952 1953 1954 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Real GDP (trillions) $1.11 GDP Growth Rate NA Great Depression World War 2 Oil Crisis Great Recession COVID-19 Real GDP Growth Change Percentage Cold War Ends The OPPORTUNITY Edsel Failure All Auto Sales Plummet Almost 50% THE RIGHT PLACE AT THE RIGHT TIME We sit on the precipice of the next leap forward for SMB Technology. How do we prepare? Must find a way to immediately reduce hard costs for software KIT used to deliver managed services. CONTROL COSTS Must do more with less. Adapt to changing demands despite reduced budgets and staff. INCREASE TECH EFFICIENCY Deliver all of the technical capabilities the business requires; including Security, BCDR and Compliance. DELIVER ESSENTIAL IT SERVICES The Modern IT Platform
86. KASEYA OVERVIEW ..by reducing software KIT costs – the tools you use to deliver services. …by eliminating ‘The Space Between’ – time wasted to switch tasks …by providing critical services – Security, BCDR & Compliance DELIVER ESSENTIAL IT SERVICES % CUSTOMER SATISFACTION INCREASE INCREASE TECHNICIAN EFFICIENCY % TECH EFFICIENCY INCREASE CONTROL KIT COSTS % CASH GENERATION INCREASE 97
87. KASEYA OVERVIEW 98