A DevOps Philosphy

Keynote delivered at IteratePHX on 9/1/2015 .. on empathy.
#DevOps #Empathy #ChatOps #VictorOps

1. Jason Hand DevOps Evangelist VictorOps @jasonhand | victorops.com 1
2. @jasonhand #IteratePHX @jasonhand | victorops.com 2
3. A DevOps Philosophy @jasonhand | victorops.com 3
4. Altruism Empathy Compassion @jasonhand | victorops.com 4
5. Could a greater miracle take place than for us to look through each other's eye for an instant? — Henry David Thoreau @jasonhand | victorops.com 5
6. I feel the capacity to care is the thing that gives life it's deepest meaning and significance — Pablo Casala @jasonhand | victorops.com 6
7. No matter how widely you have travelled, you haven't seen the world if you have failed to look into the human hearts that inhabit it -- Donald C. Peattie If you want others to be happy, practice compassion; If you want to be happy, practice compassion -- Dalai Lama Help thy brother's boat across, and lo! thine own has reached the shore -- Hindu Proverb By compassion we make others' misery our own, and so, by relieving them, we relieve ourselves also -- Sir Thomas Browne @jasonhand | victorops.com 7
8. The Golden Rule Do unto others as you would wish them do unto you -- The Ethic of Reciprocity @jasonhand | victorops.com 8
9. em·pa·thy empəTHē/ noun - the ability to understand and share the feelings of another @jasonhand | victorops.com 9
10. Vernon Lee in 1904 Einfühlung "feeling into"1 1 wikipedia @jasonhand | victorops.com 10
11. Greek em: “in” pathos: “feeling” @jasonhand | victorops.com 11
12. Edward Titchener In 1908 "Empathy" as a translation of Einfühlung2 2 wikipedia @jasonhand | victorops.com 12
13. Brené Brown Modern definitions says it has 4 key parts: —Seeing the world as others see it —Non-judgmental —Understanding another's feelings —Communicate the understanding Brené Brown empathy @jasonhand | victorops.com 13
14. Empathy fuels connection. Sympathy drives disconnection. — Brené Brown @jasonhand | victorops.com 14
15. DevOps @jasonhand | victorops.com 15
16. Warning: Explicit Language @jasonhand | victorops.com 16
17. DevOps means giving a shit about your job enough to not pass the buck. DevOps means giving a shit about your job enough to want to learn all the parts and not just your little world.3 — John E. Vincent (@lusis) 3 blog.lusis.org @jasonhand | victorops.com 17
18. Developers need to understand infrastructure Operations people need to understand code People need to F'ing work with each other and not just occupy space next to each other @jasonhand | victorops.com 18
19. Developers | Operations @jasonhand | victorops.com 19
20. @jasonhand | victorops.com 20
21. Empathy allows software makers and operators to help each other deliver the best possible functionality and operability on behalf of their customers.4 — Pete Cheslock (@petecheslock) 4 pete.wtf @jasonhand | victorops.com 21
22. You can't design anything truly useful unless you understand the people for whom you are designing.5 — Jeff Sussna (@jeffsussna) 5 blog.ingineering.it @jasonhand | victorops.com 22
23. give a shit many shits more shits than anyone @jasonhand | victorops.com 23
24. When we sympathize with someone, we know; When we empathize, we understand — Author Unknown @jasonhand | victorops.com 24
25. Culture Automation Measurement Sharing7 7 Damon Edwards and John Willis (DevOps Cafe Podcast) @jasonhand | victorops.com 25
26. Culture DevOps is cultural in that it encompasses the ideas, customs, and behavior of a group of people @jasonhand | victorops.com 26
27. Automation —Configuration Management —Platform builds —Testing @jasonhand | victorops.com 27
28. Measurement —Monitor all the things —sorta/kinda .. but maybe more importantly ... @jasonhand | victorops.com 28
29. Collect all the things @jasonhand | victorops.com 29
30. An alert without context is a waste @jasonhand | victorops.com 30
31. Continuous Improvement Requires measuring actions and performance @jasonhand | victorops.com 31
32. Sharing —Communicate what is taking place constantly —Increase feedback and remove bottlenecks —Teach others @jasonhand | victorops.com 32
33. But wait ... There's more! @jasonhand | victorops.com 33
34. Learning —From each other —From users/customers @jasonhand | victorops.com 34
35. Why is empathy so important? @jasonhand | victorops.com 35
36. "Cross-functional" teams is better than "Functional" silos @jasonhand | victorops.com 36
37. @jasonhand | victorops.com 37
38. DevOps isn't something you can buy @jasonhand | victorops.com 38
39. DevOps isn't something you can hire @jasonhand | victorops.com 39
40. @jasonhand | victorops.com 40
41. It's people @jasonhand | victorops.com 41
42. Agile Manifesto @jasonhand | victorops.com 42
43. Individuals & Interactions over Processes & Tools @jasonhand | victorops.com 43
44. Where do we start? @jasonhand | victorops.com 44
45. Communicate everything @jasonhand | victorops.com 45
46. Chat or it didn't happen @jasonhand | victorops.com 46
47. Group chat jhand.co/ChatOps4Dummies @jasonhand | victorops.com 47
48. Sharing --> Learning --> Empathy Daily SCRUM —What happened yesterday —What is happening today —What is "blocking" you @jasonhand | victorops.com 48
49. Who's on-call? Everyone Give Dev's the "pager" @jasonhand | victorops.com 49
50. Just Culture —(Blameless) Postmortems / Learning Review —Tell the story —Tech-related —Human-related —Who was on-call and for how long? @jasonhand | victorops.com 50
51. Create an environment that encourages empathy @jasonhand | victorops.com 51
52. Look outside @jasonhand | victorops.com 52
53. Service therefore requires an ongoing conversation between customer and provider. To succeed, that conversation requires empathy.3 — Jeff Sussna (@jeffsussna) 3 blog.lusis.org @jasonhand | victorops.com 53
54. Thank You @jasonhand | victorops.com 54
55. Questions? (
    )/¯ Confusions? @jasonhand | victorops.com 55
56. Resources —https://en.wikipedia.org/wiki/Vernon_Lee —https://en.wikipedia.org/wiki/EdwardB.Titchener —https://youtu.be/1Evwgu369Jw —http://blog.lusis.org/blog/2013/06/04/devops-the-title-match —http://blog.ingineering.it/post/72964480807/empathy-the- essence-of-devops —http://www.devopscafe.org —http://jhand.co/ChatOps4Dummies.com —http://victorops.com @jasonhand | victorops.com 56