The Emergence of ChatOps

Against the speed, complexity, and scope of our modern work, email is no longer up to the task. Understanding what needs to be accomplished, sync'ing with your team, and finding the right information in email is no longer inefficient.
Today's modern world requires a synchronous approach to communication, collaboration, and tasks.
Because of this, a shift is occurring in businesses to move conversations (and actions) to chat ... bringing the rise of ChatOps within bot technical and non-technical teams around the world.

Transcript

1. The emergence of ChatOps @jasonhand VictorOps
2. 28% managing e-mail ( 22.4 hours each week ) (Source: McKinsey Global Institute) http://jhand.co/McKinseyGlobal
3. 20% looking for information or tracking down colleagues who can help with specific tasks (Source: McKinsey Global Institute) http://jhand.co/McKinseyGlobal
4. Productivity increases 20-25% through synchronous communication & collaboration technologies (Source: McKinsey Global Institute) http://jhand.co/McKinseyGlobal
7. Inbox
11. Core Benefits of #ChatOps • Learning • Sharing
12. Core Benefits of #ChatOps • Speed • Security
13. Core Benefits of #ChatOps • Brainstorming • Fun
15. Direct message vs Group chat 6/7-6/14 -- 91% of messages were DM (°□°
     
16. Buckets of conversations DevOps teaches us to knock down silos
17. C.A.M.S. devops adoption Culture Automation Measurement Sharing
19. Increased efficiencies in: Capabilities Communication Collaboration Coordination Contribution Confidence Context Change Control Compliance
20. @jasonhand @victorops ChatOps jhand.co/ChatOpsForDummies