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How I Learned to Stop Worrying and Start Loving Phone Calls: Conveying Confidence and Vigor When Your Audience Can’t See You

How I Learned to Stop Worrying and Start Loving Phone Calls: Conveying Confidence and Vigor When Your Audience Can’t See You

Phone calls, conference calls, and video calls are increasingly important. Yet they’re also tricky. Expectations are high; fall short, and you’ll dent your reputation.

Indeed, you could be the smartest person on the line. But if you don’t present that way, you won’t be judged that way.

To remedy this paradox requires a simple shift in mindset. Don’t think of phone calls as mere calls. Instead, think of phone calls as virtual meetings, which in turn are part of a broader skill set called executive presence.

Embrace this attitude, and you’ll stop slogging through calls as a necessary evil. Instead, you’ll start appreciating them for what they are: An opportunity to win clients and influence colleagues.

Here are the key takeaways you’ll learn as a result of this workshop:

1. How to speak with confidence and vigor in a virtual environment.

2. How to infuse your voice with eagerness and enthusiasm.

3. How to schedule a call (that sounds simple, but there’s very much a right and a wrong way to do it).

4. How to master your duties as the host of a teleconference.

5. How to maximize your participation as an attendee.

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Jonathan Rick
PRO

August 10, 2018
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Transcript

  1. How I Learned to Stop Worrying and Start Loving Phone

    Calls Conveying confidence and vigor when your audience can’t see you
  2. None
  3. None
  4. “It can be tempting to hide behind the safety blanket

    of Slack or email, but having phone conversations can be especially effective in building stronger relationships. The ability to convey tone often plays a positive and humanizing role in these conversations, and all of that is lost in email.” —Oset Babur
  5. None
  6. Most People Think This Way Phone Calls Smart People Think

    This Way Virtual Meetings
  7. Sales Status Groups One on Ones

  8. None
  9. Why Do Calls Matter?

  10. 3 Negative Reasons

  11. None
  12. REPUTATION

  13. None
  14. 3 Positive Reasons

  15. None
  16. None
  17. None
  18. 1 Before During After 2 3

  19. 1 Before

  20. 1 Punctuality

  21. “I want to hire employees who arrive late.” —Said no

    boss ever.
  22. None
  23. None
  24. None
  25. None
  26. 2 Scheduling

  27. 2 Scheduling Availability

  28. What Most People Do I’m available at 1:15 PM and

    4:30 PM. What Smart People Do I’m available between 1 – 1:30 PM and 4:30 – 5:30 PM.
  29. What Most People Do I’m available between 1 – 1:30

    PM and 4:30 – 5:30 PM. What Smart People Do I’m available between 1 – 1:30 PM and 4:30 – 5:30 PM EST.
  30. 2 Scheduling Confirmation

  31. Insert a step for: “Please let me know what number

    I should call?”
  32. What Most People Do Great — I look forward to

    chatting! What Smart People Do Great! I look forward to chatting on 1 PM on Monday (4/2). What Very Smart People Do Great! I look forward to chatting on 1 PM on Monday (4/2). I’ll call the number in your signature.
  33. What Super Smart People Do Great! I look forward to

    chatting on 1 PM on Monday (4/2). I’ll call the number in your signature. I figure we’ll need 20 minutes. What the Smart- est People Do Great! I look forward to chatting on 1 PM on Monday (4/2). I’ll call the number in your signature. Calendar invite, for 20 minutes, coming shortly.
  34. 2 Scheduling Invitation

  35. Call – Dan Egan What Smart People Do Call –

    Dan Egan/ Amy Brookheimer What Very Smart People Do Call – Dan Egan/ Amy Brookheimer – Frozen Yoghurt What Most People Do
  36. What Most People Do 310-285-9000 What Smart People Do 310-285-9000

    // 456789# What Very Smart People Do 310-285-9000 // 45-67-89#
  37. What Most People Do Zoom What Smart People Do Zoom

    – https://zoom.us/j/581079399
  38. Calendly ScheduleOnce

  39. 3 Preparation

  40. 3 Preparation Written

  41. “Every successful person I know takes notes. You want to

    be noticed and rise through the ranks at your company? In every meeting, take notes.” —Chris Sacca
  42. None
  43. Clean Jobs Ø Senator Doyle Ø Chuck Furnham? Ø Macauley

    Amendment
  44. The Office of the Vice President Clean Jobs April 22,

    2012 9 – 9:30 AM EST Agenda 1. Tweet 2. Fundraiser 3. Dan Egan
  45. The Office of the Vice President Clean Jobs April 22,

    2012 9 – 9:30 AM EST Purpose How do we the Clean Jobs Commission the Vice President’s main legacy?
  46. The Office of the Vice President Clean Jobs April 22,

    2012 9 – 9:30 AM EST Attendees 1. Selina Meyer, Vice President 2. Amy Brookheimer, Chief of Staff 3. Mike McLintock, Director of Communications 4. Dan Egan, Deputy Director of Communications 5. Gary Walsh, Personal Aide
  47. None
  48. None
  49. 3 Preparation Physical

  50. None
  51. None
  52. None
  53. None
  54. None
  55. None
  56. 2 1 Before During

  57. 4 Read & React

  58. None
  59. “The plan is useless, but planning is essential.” —Dwight Eisenhower

  60. None
  61. 5 Conference Calls

  62. Jonathan

  63. None
  64. None
  65. None
  66. None
  67. None
  68. 6 Movement

  69. Smile

  70. Stand

  71. Gesticulate

  72. W ear a Headset

  73. Train Your Voice

  74. 7 Concluding the Call

  75. q Good of the Order q Minutes q Next Steps

    q Gratitude
  76. þ Good of the Order q Minutes ☐ Next Steps

    ☐ Gratitude
  77. þ Good of the Order þ Minutes q Next Steps

    ☐ Gratitude
  78. “The sign of a great meeting isn’t the meeting itself.

    It’s what happens after that meeting.” —Peter Bregman
  79. þ Good of the Order þ Minutes þ Next Steps

    q Gratitude
  80. 1 Before During 2 After 3

  81. 8 Recap Email

  82. þ Minimizes Misunderstandings þ Catches People Up q Prompts People

  83. þ Minimizes Misunderstandings þ Catches People Up q Prompts People

  84. þ Minimizes Misunderstandings þ Catches People Up q Prompts People

  85. Hi Mike, This email confirms your to-dos as a result

    of this morning’s strategy call: Ø Write the veep’s introductory remarks for the North Carolina pig roast. If you can send me the text by Wednesday at 5 PM Eastern, I’d appreciate it. Thank you, Amy
  86. CALL ME! (202) 596-1882 JonathanRickPresentations.com