Phone calls, conference calls, and video calls are increasingly important. Yet they’re also tricky. Expectations are high; fall short, and you’ll dent your reputation.
Indeed, you could be the smartest person on the line. But if you don’t present that way, you won’t be judged that way.
To remedy this paradox requires a simple shift in mindset. Don’t think of phone calls as mere calls. Instead, think of phone calls as virtual meetings, which in turn are part of a broader skill set called executive presence.
Embrace this attitude, and you’ll stop slogging through calls as a necessary evil. Instead, you’ll start appreciating them for what they are: An opportunity to win clients and influence colleagues.
Here are the key takeaways you’ll learn as a result of this workshop:
1. How to speak with confidence and vigor in a virtual environment.
2. How to infuse your voice with eagerness and enthusiasm.
3. How to schedule a call (that sounds simple, but there’s very much a right and a wrong way to do it).
4. How to master your duties as the host of a teleconference.
5. How to maximize your participation as an attendee.