How I Learned to Stop Worrying and Start Loving Phone Calls: Conveying Confidence and Vigor When Your Audience Can’t See You

How I Learned to Stop Worrying and Start Loving Phone Calls: Conveying Confidence and Vigor When Your Audience Can’t See You

Phone calls, conference calls, and video calls are increasingly important. Yet they’re also tricky. Expectations are high; fall short, and you’ll dent your reputation.

Indeed, you could be the smartest person on the line. But if you don’t present that way, you won’t be judged that way.

To remedy this paradox requires a simple shift in mindset. Don’t think of phone calls as mere calls. Instead, think of phone calls as virtual meetings, which in turn are part of a broader skill set called executive presence.

Embrace this attitude, and you’ll stop slogging through calls as a necessary evil. Instead, you’ll start appreciating them for what they are: An opportunity to win clients and influence colleagues.

Here are the key takeaways you’ll learn as a result of this workshop:

1. How to speak with confidence and vigor in a virtual environment.

2. How to infuse your voice with eagerness and enthusiasm.

3. How to schedule a call (that sounds simple, but there’s very much a right and a wrong way to do it).

4. How to master your duties as the host of a teleconference.

5. How to maximize your participation as an attendee.

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Jonathan Rick

August 10, 2018
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Transcript

  1. How I Learned to Stop Worrying and Start Loving Phone

    Calls Conveying confidence and vigor when your audience can’t see you
  2. None
  3. None
  4. “It can be tempting to hide behind the safety blanket

    of Slack or email, but having phone conversations can be especially effective in building stronger relationships. The ability to convey tone often plays a positive and humanizing role in these conversations, and all of that is lost in email.” —Oset Babur
  5. None
  6. Most People Think This Way Phone Calls Smart People Think

    This Way Virtual Meetings
  7. Sales Status Groups One on Ones

  8. None
  9. Why Do Calls Matter?

  10. 3 Negative Reasons

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  14. 3 Positive Reasons

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  18. 1 Before During After 2 3

  19. 1 Before

  20. 1 Punctuality

  21. “I want to hire employees who arrive late.” —Said no

    boss ever.
  22. None
  23. None
  24. None
  25. None
  26. 2 Scheduling

  27. 2 Scheduling

  28. What Most People Do I’m available at 1:15 PM and

    4:30 PM. What Smart People Do I’m available between 1 – 1:30 PM and 4:30 – 5:30 PM.
  29. What Most People Do I’m available between 1 – 1:30

    PM and 4:30 – 5:30 PM. What Smart People Do I’m available between 1 – 1:30 PM and 4:30 – 5:30 PM EST.
  30. 2 Scheduling

  31. What Most People Do Great — I look forward to

    chatting! What Smart People Do Great! I look forward to chatting on 1 PM on Monday (4/2). What Very Smart People Do Great! I look forward to chatting on 1 PM on Monday (4/2). I’ll call the number in your signature.
  32. What Super Smart People Do Great! I look forward to

    chatting on 1 PM on Monday (4/2). I’ll call the number in your signature. I figure we’ll need 20 minutes. What the Smart- est People Do Great! I look forward to chatting on 1 PM on Monday (4/2). I’ll call the number in your signature. Calendar invite, for 20 minutes, coming shortly.
  33. 2 Scheduling

  34. Call – Dan Egan What Smart People Do Call –

    Dan Egan/ Amy Brookheimer What Very Smart People Do Call – Dan Egan/ Amy Brookheimer – Frozen Yoghurt What Most People Do
  35. What Most People Do 310-285-9000 What Smart People Do 310-285-9000

    // 456789# What Very Smart People Do 310-285-9000 // 45-67-89#
  36. What Most People Do Zoom What Smart People Do Zoom

    – https://zoom.us/j/581079399
  37. Calendly ScheduleOnce

  38. 3 Preparation

  39. 3 Preparation

  40. “Every successful person I know takes notes. You want to

    be noticed and rise through the ranks at your company? In every meeting, take notes.” —Chris Sacca
  41. None
  42. Clean Jobs ➢ Senator Doyle ➢ Chuck Furnham? ➢ Macauley

    Amendment
  43. The Office of the Vice President Clean Jobs April 22,

    2012 9 – 9:30 AM EST Agenda 1. Tweet 2. Fundraiser 3. Dan Egan
  44. The Office of the Vice President Clean Jobs April 22,

    2012 9 – 9:30 AM EST Purpose How do we make implementation of the Clean Jobs Commission the Vice President’s main legacy?
  45. The Office of the Vice President Clean Jobs April 22,

    2012 9 – 9:30 AM EST Attendees 1. Selina Meyer, Vice President 2. Amy Brookheimer, Chief of Staff 3. Mike McLintock, Director of Communications 4. Dan Egan, Deputy Director of Communications 5. Gary Walsh, Personal Aide
  46. None
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  48. 3 Preparation

  49. None
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  55. 2 1 Before During

  56. 4 Read & React

  57. None
  58. “The plan is useless, but planning is essential.” —Dwight Eisenhower

  59. None
  60. 5 Conference Calls

  61. Jonathan

  62. None
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  67. 6 Movement

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  73. 7 Concluding the Call

  74. ❑ Good of the Order ❑ Minutes ❑ Next Steps

    ❑ Gratitude
  75.  Good of the Order ❑ Minutes ☐ Next Steps

    ☐ Gratitude
  76.  Good of the Order  Minutes ❑ Next Steps

    ☐ Gratitude
  77. “The sign of a great meeting isn’t the meeting itself.

    It’s what happens after that meeting.” —Peter Bregman
  78.  Good of the Order  Minutes  Next Steps

    ❑ Gratitude
  79. 1 Before During 2 After 3

  80. 8 Recap Email

  81. Hi Leon, This email confirms your to-dos as a result

    of this morning’s strategy call: ➢ Rewrite Mike’s draft of the veep’s speech in Sedona. If you can send me the text by Wednesday at 5 PM Eastern, I’d appreciate it. Thank you, Amy
  82. CALL ME! (202) 596-1882 JonathanRickPresentations.com